SCCM what are the field it looks for identifying existing CI in ServiceNow

[SNowUser11]

Hello Community,

SCCM integration with ServiceNow there are colaecse fields in Transform Maps i know. But what minimum fields does it look to conclude that should be a new CI record or to update the existing record? Is it only SERIAL NUMBER or combination of SERIAL NUMBER & NAME.

I mean if I manually create a CI what minimum fields I should fill in so that it does not create duplicate CI and just update it when next SCCM schedule runs?

Thanks

[Ashutosh Munot1 · Accepted solution]

Hi,

SCCM makes use of Resource ID meaning correlation ID first because there is relationship maintained in one of the table.

Second, we use serial number & serial number type in serial number table. Then serial number, then name and then others based on identifier rules which we use for discovery.

IN short have a look at CI identifier on hardware table.

Thanks,
Ashutosh

[SNowUser11]

Yeah there is Hardware Identification rule .Is that same considered for SCCM as well ? i was assuming might be different Script for SCCM where it identifies?

[Ashutosh Munot1]

That is the same.

Thanks,
Ashutosh

[Rahul Priyadars]

You can refer to Identification Rule in CI CLass Manager.If you have identifier for Child CLass exclusively then it overrides the parent class.

In Above Post Ashutosh is referring to this.

Regards

RP