ITOM Discovery Licensing
Hi All, Wanted to understand if we are not subscribing for the ITOM Discovery License , do we not have access to CMDB tables with ITSM pro alone.? want to know the if we can work maintaining the CMDB table without Discovery.
Forum Posts
SCCM Populates - Error during update of cmdb_ci_computer / Error during insert of cmdb_ci_computer
Hi, I'm trying to implement the SCCM with the help of Service Graph. The following actions taken and I can connect the SCCM database. 1. Installed the SG- Graph plugin 2. Enabled the set up and tested the connection. It's success. 3. In Data Source, ...
IP VoIP telephone and Configuration Item table
Hello everyone, I have to register on CMDB "CISCO 7940" IP VOIP telephone. I found the OID to create on ServiceNow platform: http://oidref.com/1.3.6.1.4.1.9.9.439.1.1.1 but, when I create a new record below SNMP System OID, what is the table to be u...
JDBC Query to connect to MySql Database
Hi I have a script file where we need to execute this query commands on Mysql database server. And our instance is integrated with jdbc and now may I know how to connect with Database and where can I place this script file so that to get the output. ...
Resolved! How to change the state of event to ignored in Event Mangement
Hi, Could you please help how can we change the state of event to Ignored instead of processing when Ignore Event rule is applied We generally create an ignore event rule by selecting 'Ignore event that matches this filter' in Event filter but could ...
on before Robust transform script for ignore some record where (field) Caption doesn't contain " Server".
Hi Community , we are using Robust transform map to populate the target table but we have to transform those record's only where the staging table field (Caption) contain "Server". and we are using OOTB Robust transform map integration , Robust trans...
Server Alias Name Discovery
Hi All, We created a new field to capture server alias name. How to get the server alias name from Discovery ? Currently we are using probes and sensors for discovery.
ServiceNow Discovery firewall ports
Hello Experts, We are using ServiceNow discovery to discover devices and applications in our internal network + resources hosted in the Cloud (Azure). Our Infra team has reached out asking us to confirm the below: 'We need to apply NSG rules on all w...
Service now integration with checkmk
Hi Team, We have integrated checkmk with service now and the User has been provided ITIL role and is able to create the Incidents,but we are seeing this message Could not resolve incident because of missing context information. Maybe the user used ...
Redirect from cmdb_ci_spkg and cmdb_software_instance to cmdb_sam_sw_install
I know that installing SAM has changed discovery so that when it detects software it now updates the cmdb_sam_sw_install table Does anyone know what the actual mechanism is to make this change ? I have a client who for various reasons need the origin...
what is difference between static reconciliation rule vs dynamic reconciliation rule in ci class manager
i read from docs but its not getting.
Resolved! How to avoid Virtual Machine Instance CIs being part of a DCG when using tags
Hi, We have a lot of servers we need to add dynamically to a Dynamic CI Group, so they can be added automatically to a change request when e.g. patching the servers. (This is ootb funtionallity.) The servers are in Azure and are tagged there, so the...
Resolved! Can a Failover MID Server Cluster contain MID servers hosted in different cloud environments such as AWS and Azure?
In my scenario, I want to cluster two MID servers from different cloud environments (AWS and Azure) in a failover MID Server cluster to create redundancy if one environment becomes unavailable. The MID servers run on Windows hosts located in differen...
Run Discovery to create Service Mapping
Is it possible to run/create Discovery and Service Mapping at the same time?Specifically, is it possible to create Service Mapping when performing Discovery?I would appreciate it if you could let me know if there is any reference material such as the...
Resolved! Alert Management - Create Incident on Impacted Services
Need some guiding here... In the Alert created from an Event, I see the host name in the Configuration Item field. I need to create an incident, but not on the Server of the Alert, but on the support_group of the Impacted Services. How is that done? ...
