We would like to extract relationship data from the CMDB using an API. The best way I can think of is to create a query using the CMDB query builder and if possible run the query using an API. I have searched and can find no information on whether th...
I may be looking in the wrong places, but it seems like there isn't a lot of information about how to get the most out of the reconciliation tools for the CMDB Health Dashboard. This post is going to be the start of a journey through setting up and c...
Hello Team, I have a requirement that, I need to populate assignment group in the alert&incident based on the assignment group which is coming from event source. Payload: Customer Payload={ "account_id": "$ACCOUNT_ID", "account_name": "$ACCOUNT_NAM...
Experts - How do I attach a Knowledge article automatically to an incident via event management without creating new subflow everytime for every alert rule. Case scenario - we have many alert rules in place which create incidents getting assigned to ...
hi I am getting below error when i am trying to run discovery for SUSE 15.1 devices. error="Cannot connect, status is SSH_CONNECTION_FAILURE. Could not agree on client-to-server MAC algorithm Client: [hmac-sha2-256, hmac-sha1, hmac-sha2-512, hma...
After clicking "Pattern Syn to Mid" button on the MID Server form, you get a message saying "Running pattern sync in background". So my question is: how can we tell when pattern sync has completed? At previous versions, you could see a message in low...
Hi all, I'm currently configuring an Action within a subflow that calls an API to close an event. To do so I'm using the midserver and the powershell step so I can call the API from the midserver. The script for now uses a hardcoded basic Auth in the...
Hi All, I have a requirement where I need to fetch the owner of the server on which the certificate is present. Please let me know if there is any field or table where i can get the information from. The actual requirement is to send email notificati...
If anyone have cleared any of those exams please help me to clear both exams.
In my project there is a BR written when operational status on cmdb_ci (in particular I am looking for server table record) record changes to retired , the cmdb_rel_ci records for that CI (be parent or child) are deleted. This in turn is deleting th...
Hi Team - We have EUC devices(Desktop, Laptops, Tablets) to be discovered as part of deliverables. Would like to understand what is the best approach procs and crons if we have to go proceed with any one of the below options. 1) Credential based disc...
Hello, Can someone help on why discovery is not populating OS Domain information for linux servers? We checked in the Pattern and found no logic is present to map the OS Domain. If anyone of you come across the same issue, Please suggest. Thank...
We are discovering Endace network devices which carry same OID(1.3.6.1.4.1.18418.2.1) for various hardware models which is very strange to me because usually one unique OID goes with only one model. When we asked the vendor, they have confirmed that ...
As stated in the ServiceNow documentation about AVI Load Balancer Discovery, it says that a pre-requisite for Service Mapping is to have Basic Authentication enabled. The security team forbids us of having Basic Authentication enabled on the AVI Cont...
Is there any way to use the query/logic from a query builder script in a fix script?