Hi All, Need your guidance for below issue. I am trying to discover the IP Switch device(IP = 10.1.x.x) but as a result CI is getting updated with Lookback IP address IP=175.6.X.X). After the discovery, CI has an IP address as 10.1.X.X for a fract...
Hi,While doing discovery on netapp clusters i am getting manufacturer field as alphanumeric ( Example: 7530c5ca1b76fbcc8a818596dc4bcbf1) value instead of display name. How to populate manufacturer and Model name instead of the alphanumeric ID
Certificate Inventory and Management can be used to handle Digicert - Certificate authority to automate certificate requests, and renew, and revoke. I see there is a Store App called: DigiCert CertCentral Manager.Is this needed or would it be redun...
We've been getting questions from Application Owners regarding who or what have been changing values on an Alert record. The history of a record is very limited and since I can't see that from the Record History (also called Audit History), I'm wonde...
While doing Linux server discovery, the discovery fails with the error "Failed Exploring CI Pattern, Pattern name: Linux Server, To Check Pattern Log Navigate to: $sw_horizontal_discovery_log.do?"Upon checking the pattern logs, I see the error as bel...
Hi All, Below is the log error I am trying to investigate.Self Health Monitoring - MID Server Threshold Alerts:There is an error in the MID server:User mid_user associated with 1 down MID Server. No login attempts within reporting period.Event's sys...
Hello Experts, For the cmdb_ci_resource_group table, unable to see Tags. We have Azure subscription, and servers are getting discovered successfully, can see information like, resource group, object id only in CMDB but seems rest of the values (subsc...
Hi, Has anyone successfully integrated with Cisco Meraki. I've set up the initial configuration and connection using the API key and I'm able to pull in some devices from Meraki. However, I'm not able to pull in Meraki Organizations and Meraki Netwo...
I have a related set of questions that I'm hoping people can answer. The documentation I've found is fairly unclear on how it all works together. We have AWS Discovery and the SNS AWS Config service turned on and I'm trying to make sure I fully under...
Business Rule For Quick Discovery (CI Onboarding when State Is Changed to Closed and Completed )Script.
Hi All, So we have a legacy application that operates via user input into a local MS Access Database on 1 of 6 Servers.Is there any way to map to an MS Access Database within Servicenow?I've looked through all the endpoint types, and can't find anyth...
We are currently looking at solutions or options on how to set the discovered CI attributes (environment and location) from the Discovery Schedule, say all CI from this subnet: 10.168.1.0/24 must have environment of Production and location of Winston...
Hello All, I am working on implementing the external credential store JAR file. I have it working for windows and linux username and password and private key authorization. I am also trying to implement AWS credentials using the JAR file however I am...
Hi, I am trying to execute this script in the background. var order=new GlideRecord('sc_cat_item'); order.addQuery('category.title','Computer & Telephony'); order.addQuery('active',tru...
Hi All, Need your kind inputs/suggestions. I have created a custom pattern for the "PDU" device by referring to Mr.Doug Video. I am able to discover the PDU CIs with my custom pattern but the relationship is missing in the CI. As per Doug Video, w...
