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No process detected on host,that is listening on port 1,433.

Hi All, While performing service mapping, I had configured a JIRA Service. But it throws an error. Error - Failed to find process on host, No process detected on host, that is listening on port 1,433. Can I get the solution for this?

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suba by Tera Contributor
  • 903 Views
  • 1 replies
  • 1 helpfuls

ESXi hosts discovery

Hi Friends,I found vmapp6_https: 9443 ,vmapp_https: 5480 ports required to access VM ware Vcenter in service now documentation.But we have a list of ESXi host to be discovered (attached) which are not accessible , are there any Ports to be opened to ...

Service mapping roles

As per the whitepaper on Service Now its states on the below roles required for service mapping sm_admin, sm-user & sm_app_owner Pls advise if it’s a best practise to assign admin roles to all the app SMEs or app teams to design their own model? OR I...

AR2 by Kilo Explorer
  • 5874 Views
  • 2 replies
  • 0 helpfuls

ATM devices discovery

Hi,Can someone please suggest how to discover ATM devices using ServiceNow discovery?Is there any OOB discovery patterns for ATM devices in Rome version?

uatluri by Tera Contributor
  • 1689 Views
  • 5 replies
  • 8 helpfuls

Resolved! Azure Datacenter CIs Are Being Duplicated

Hi all,  I've an issue with Azure Datacenter CIs being duplicated; I've around 40 DC's, although only 5 are in-use. Most, but not all, have been duplicated multiple times (58 for each so far), however fortunately only one contains the related cloud r...

Mike I2 by Giga Guru
  • 1141 Views
  • 2 replies
  • 1 helpfuls

Manually populated cmdb_ci_appl table

I know that best practicies (as per the CSDM implementation stages document) is not to populate this table with manual CI's but I have inherited a CMDB where this has been done, and done a lot.  There are 30,326 total CI's in this table, and 16,224 o...

Status of the CI is getting updated automatically

Hi All Iam in San Diego and i came across as an issue recently that the some of the CI's status is getting changed automatically. I have done the below investigation however couldn't figure out what's happening. Could someone please help or suggest o...

Community Alums by Community Alums  
  • 692 Views
  • 2 replies
  • 0 helpfuls

duplicated CI's by vCenter and host discovery

Hello When discover the vCenter, we get all the VM's, ESX hosts, Templates ..... into the CMDB. When I discover the VM's separately (unix host discover), then we get duplicate entries into CMDB. (same name, different class - Should it be this way ? )...

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User370547 by Giga Contributor
  • 1869 Views
  • 3 replies
  • 2 helpfuls

Resolved! Source changes on group alert

In Event Management we have multiple sources that send events to our ServiceNow instance. Our NOC/SOC-team have a list in Agent Workspace where they have alerts for each source, but they recently found out that when an Alert is grouped into primary a...

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How to populate the cmdb_ci_spkg table while using SAM

Hello!  I'm 4 weeks into a new job as ITOM Product Owner and I'm still learning the current environment.  My previous environment was stricly ITOM Visibility and this is ITOM Pro, with SAM.  Right off the bat, I saw that cmdb_ci_spkg was not being po...

Smitty by Giga Expert
  • 555 Views
  • 1 replies
  • 0 helpfuls

Workspace lists - Migrate from Old to New workspace

Can a customized list be migrated from old workspace to new workspace? Example:If there is a way to move a list from old type of workspace to new type of workspace like from Agent workspace to Service Operations Workspace, is it possible to migrate? ...