ServiceNow CloudBolt Integration for VM Provisioning

[Sainath N]

I have a use case to integrate ServiceNow with CloudBolt to automate the VM provision from the ServiceNow Service Catalog. As there is not much documentation around this, I am looking for help with the options to integrate based on any of your past implementations related to this area.

Thank You!

[Rahul Priyadars]

Hi Sainath

You can do achieve this using Simple REST Integration. we have done something Similar in Past.

We used REST to trigger the VM Provisioning at The Other System as Service Now Catalog will only give Trigger to them.

--->Service Catalog Approved and Task is Created for - Auto VM Provisioning Group (SC Task 0001) 

---->Other System (CloudBolt Let Say) Polls the task Table with Group Qualification to fetch any active Task (SC Task Table end Point is exposed for GET Rest Call)

---->Keep the active Task No and Other System Triggers the Provisioning

---->Once VM Provisioning is done details are written in Task Work Log in Service Now

----->Task Completed

This is how we did in past. Instead of Polling to Service Now you can trigger the Provisioning in Other System from Service Now too

Hope This helps

Regards

RP

[Harini17]

hi Rahul, we are trying to build something similar. Lets say, once RITM is approved, task is created and that triggers the server build . What kind of a response can Cloudbolt send back? Does it have the capability to update the corresponding task once the build is completed?