ServiceNow integration with PRTG

madiha · ‎05-24-2018

Hi,

I am trying to create a PRTG connector instance. I am getting the below error when i test the connections.

"Connection test failed: ERROR EXECUTING REQUEST: Method failed: (/api/table.xml) with code: 401 - Invalid username/password combo
TypeError: Cannot read property "0" from null"

I don't find any option to add the PRTG credentials.

I followed the below link: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/task/configure-prtg-connector.html

vadimdukhovny · ‎05-27-2018

Correct, prtg credentials use basic auth.

Please pay attention that username should be defined in the PRTG system (in the user management screen) and the password should be taken from PRTG (and it should be hashed).

If there is no users in PRTG system (in the user management screen), you should define one.

Vadim

View solution in original post

arielgritti · ‎06-04-2018

Thanks!

We are using integration PRTG with Servicenow using powershell + API from Istambul version.

Now we are trying to use the OOTB PRTG Kingston's connector functionality

Thanks!!!

Ariel

nikhil_agr20 · ‎10-05-2018

Hi Ariel,

Did you get any fix of it? I am facing the same issue.

arielgritti · ‎10-08-2018

Hi Nikhil

Yes, the problem was our PRTG installed in spanish and the OOTB connector severity relation only "know" severity in english.

We re-installed our PRTG in english and works fine

Ariel

shubhamkhai · ‎12-17-2024

Hi Vadim,

I’m facing an issue while integrating PRTG with my ServiceNow instance over HTTPS. When PRTG was running on HTTP, the connection was successful. However, after switching to HTTPS, I started getting the following errors:

1. *"Cannot convert null to an object"* when testing the connector in ServiceNow.
2. *"No certificate in session untrusted"* from REST probe payloads when tried via a background script.

I suspect the problem might be related to SSL certificates. Do I need to configure the MID Server to use the SSL certificate for this connection? Or is there any specific setup required on PRTG's side to trust the certificate?

Any guidance, best practices, or similar experiences would be greatly appreciated!

Thanks in advance for your help.

Best regards,
Shubham Khaire