Shows additional details tab on service portal after submit an idea from platform

[Vaishnavi20]

Hello,

I have created the new standard ticket configuration for the idea and inside that also added the additional details tab under the tab configuration. It displays on the portal but when the idea is submitted from the portal. I also want to show that tab when the idea is submitted from the platform(i.e from a new button in list view). Can anyone help me with this?

Thanks in advance.

[Anil Lande]

Hi,

Can you please share screenshots how it looks when you submit idea from Portal and platform? Please include URL as well, you can cross/remove instance name if it is your org instance.

Thanks,
Anil Lande

[Vaishnavi20]

Yes Sure, 

1)After Submitting the idea from the portal.

2)After submitting an idea from the platform.

[Anil Lande]

Hi,

Can you please share URL's of both pages if they are ghaving different id='pageName'

Thanks,
Anil Lande

[Anil Lande]

Hi Vaishnavi,

If your additional tab configuration is showing Variables and you are using Record producer on portal to create idea then this is expected behavior.

When you submit an idea from Service Portal record producer then it has some variables associated with it.

But when you submit an idea from Native UI(platform) list view using new button the you are filling all required information in idea form directly and no record producer variables used to submit this information. In this case Additional information tab will not have any information to display and it will be hidden.

This is expected behavior and working correct.

Thanks,
Anil Lande