How can we map priority to incident based on severity of alert
Suppose if the alert severity is critical or major the incident priority should be p3.
Forum Posts
Resolved! Best practice for MID Server Sizing?
Hello,I know on the wiki there is an outline for what the minimum requirements are for sizing MID server but are there any documents around sizing for discovery/service mapping? I'm assuming that an enterprise discovery would require more resources...
Removing database instances that no longer exist
We have databases MSSql and Oracle so far, where some of the applications create database instances which later go away. The app owners are clearly not going to keep up with reporting these, and requesting them to be decom/deleted, nor do I want them...
Lansweeper or servicenow discovery?
Hello Team, My organization is assessing which will be best for asset management(Lansweeper or ServiceNow ).Which is the best option to go with. cost ,features etccc.
Discovery is not creating Virtualized by::Virtualizes relationship in Windows server table
We were going through the discovered servers and we could identify that we are missing the virtualization relationships in CI's. The Virtual VM which is linked to a physical server should also be populated via Discovery. Please let me know the step...
Resolved! Issue with error in discovering Db instances that already exist in table
I am having an issue that I cannot seem to get at the root of. I have servers in my CMDB with Databases that are discovered. At some point they go stale - won't discover anymore. I test in my PDI, and it discovers the databases no problem If I look i...
need a report with business applications, server and software installed on server
Hi All, Need a report with business application name, server name, software installed on server. these are three tables : cmdb_ci_business_app , cmdb_ci_server, cmdb_software_instance please advice its very critical for me Thankyou,
How to create a report listing all CIs used for multiple mapped application services
I'm new to service mapping and find it hugely useful. I see how to obtain a list of CIs associated with an application service by choosing the "List CIs" Related Link on the Mapped Application Service form. But how can I build a report to pull a co...
How to assess the bandwith required on the proxy for Discovery traffic between MID server and instance?
Hello Community,I would like to assess the bandwidth on the proxy that will be consumed by my planned MID servers (we are at the design phase) to contact ServiceNow instance when running Discovery. We will have 5 MID servers scanning about 600 Window...
Cisco Stealthwatch 7.0 - SNMP Managed Device - Discovery Classification
Any one have any luck with discovery for Cisco Stealthwatch 7.0 SNMP Managed devices. SNMPObjectID: 1.3.6.1.4.1.8712.1.1 Suggestions for: Table and Classifier in setting up new OID for these devices as well as if there are any vendor MIB files that ...
Transform map script inserts a new record instead of updating the queried record
Please find the below code- where we compare the manufacturer attribute from the data source table to the cmdb_ci table- if it finds a matching manufacturer record, the serial no attribute( cmdb_ci table) of the same record should get populated with ...
Resolved! Discovery Error: Failed Exploring CI Pattern, Pattern name: Credentialless Discovery Network Device
Hi Folks, I am reviewing our Discovery Active Errors for the first time since inheriting my company's ServiceNow instance a year ago. We have hundreds, if not thousands, of active errors with the following short message: "Failed Exploring CI Pattern,...
Resolved! How to forcibly restart MID Server that went down by SSH?
Hi, All.I'm looking for a command that uses SSH to forcibly restart a MID Server that went down for some reason and put it in the Up state. I'm not very familiar with MID Server, but is it possible to run it using REST API etc.? I hope someone will...
Resolved! Discovery not consistently getting Oracle instance version (Quebec)
We are able to successfully populate the CMDB with Oracle Instance, but only a small percentage show a version. I've read the post, linked to below, but not sure I understand why it's working for some, but not others. We have not made any modificatio...
Resolved! Getting error "SSH authentication or connection failure" while discovering Unix servers.
Hi,I am able to discover some Unix servers, but for some I am getting error "SSH authentication or connection failure: Unable to find any credentials that met your criteria".Don't know why it is failing for some servers.Any one let me know where exac...
