ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Transform table operation not updating fields on CI.

Hi,I have a custom pattern that fetched Last Reboot date and Last Patch date of Windows Ci. I am doing transform table operation to insert the record in the fields but it is not updating, In discovery logs, it shows setAttribute with correct record. ...

find_real_file.png

Which table to be used for CI status updates

Dear All, I have one ask from client, I am wondering which table I should be creating this BR on: cmdb_ci or cmdb_ci_hardware. Rule needed for the following: If the Status(install_status) = Absent, Retired or In Stock then the Operational Status shou...

CI Retired and Un retired

Hello Team ,   One of the  CI has been retired in past by my collogue for  some reason , now I want to make the same CI unretired    Real time scenario :End user trying to create incident and trying the pick the CI from drop down list but that CI he ...

Tausif7 by Tera Contributor
  • 805 Views
  • 2 replies
  • 2 helpfuls

ITOM License details

Hi, I am looking to find if there is a way to track the details that show how ITOM licenses are consumed. We can see visual dashboard but not able to drill down to the details. Thank you!

Imran Shad by Mega Expert
  • 1856 Views
  • 4 replies
  • 3 helpfuls

Combining Tag base and manul service mapping

Is it possible to combine a tag base application service map with manual mapping? For example, we have tag base service map created, but we also want to show that this application service also has an upstream relationship to a different application s...

John56 by Mega Contributor
  • 670 Views
  • 2 replies
  • 0 helpfuls

Passwords for Discovery Credentials

We still see too many discovery credential issues with our Windows and Linux servers. Our windows servers are domain joined with a few exceptions that are in work groups. Our Linux servers are not domain joined and have the credential installed via s...

Bobby20 by Giga Contributor
  • 1055 Views
  • 2 replies
  • 2 helpfuls

Resolved! Cancel confirm window after clicking cancel button

Hi SN folks,  What can I use to configure a confirm pop up - when clicking cancel button on the change form. If user press cancel - It will ask confirmation, if press OK - cancel change- if cancel It must return to change form without cancelling the ...

Resolved! Reference Qualifier for Affected CI is not working as expected

Hi    We have requirement to query the affected ci in incident table. when i click on the Fill button , I just called the reference qualifier by querying from Script Include . it was taking to long to query the data with filter and populated the CI's...

find_real_file.png find_real_file.png find_real_file.png
Saib1 by Tera Guru
  • 1019 Views
  • 7 replies
  • 0 helpfuls

Resolved! The serial number for computer records are not properly set.

Hello all, When the computer records are updated by discovery then for some of the computer (cmdb_ci_computer) records, serial number are not properly set. Sometimes serial number is getting captured as baseboard instead of bios/systems/chassis seria...

Pallavi71 by Tera Contributor
  • 4145 Views
  • 4 replies
  • 5 helpfuls