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Resolved! Is there any files being created on the target machines while scanning ?

Hey recently while discovering on a windows  server there was a problem of carbon black agent restricting executing of few scripts which were being run using our service account(Windows Servicenow)  during the scanning of the machine the below are th...

Sonu by Tera Guru
  • 3430 Views
  • 3 replies
  • 2 helpfuls

Resolved! Cisco Network Device -Missing OID in OID Table

Hi Team, We have few Cisco Appliance in our environment. We ran the Discovery using SNMP for these devices. Discovery is completed with few errors. I can also see entry in CMDB table for this device but its not a clean discovery. Error-Not exploring ...

How cmdb_key_value table is populated

Hello all. I'm trying to set properly the Discovery by tags related to Azure CIs and need to understand how the cmdb_key_value table is populated. Mainly I think that Discovery does it because the 'Created by' for each element on this table is my Dis...

Resolved! SCCM 2016 - Integration spoke vs Service Graph Connectors

Currently we use the existing SCCM 2016 Integration spoke for a daily import of certain workstation records to the CMDB. With Paris, our good friends have released the Service Graph connector series, which clearly includes a new module for SCCM. I am...

Resolved! Why can't I edit the form design?

Hi All I want to change the form design of an incident in a development instance.However, when I open the form design screen, it is grayed out and I cannot edit it.I tried changing the application to global, but that did not solve the problem.Please ...

Risa4 by Tera Contributor
  • 5366 Views
  • 4 replies
  • 4 helpfuls

How to discover database instances?

I want to discover the following Database classes: Database InstanceDB2 InstanceMS SQL DataBaseMS SQL ServerMSFT SQL CatalogMSFT SQL InstanceMySQL InstanceOracle Instance I need the following information: 1. Which ports are needed for this discovery?...

Discovery Schedule - Export

Hi All, I have a need to assess our current Discovery Schedule as they have not been properly maintained over the years.  I'd like to export the current schedules along with their IP Ranges, Lists and Exclusions.  This does not seem possible via repo...

mrcraig by Kilo Contributor
  • 3103 Views
  • 8 replies
  • 2 helpfuls

REST Step Error Handling

Hello All, We have a REST step in our action that makes a POST call and comes back with a response. We are trying to configure some error handling immediately after the REST step in the form of a simple script. If the status code is 200, the script s...

Rachna S by Tera Guru
  • 4065 Views
  • 4 replies
  • 1 helpfuls

Resolved! Where catalog variable's value are stored ?

Where the data were stored for Request Item catalog variables?I want to fetch all the variables of request item in a single field by comma separated .  Thanks,solutioner nowBhavesh Jain

Resolved! MID Server Outbound Ports

I plan to have a few MID servers (cluster) that will handle both Discovery and Service Mapping. Our firewall team has a policy of locking down all traffic for any systems (internal and external hosts). I would need to provide them a list of firewall ...

HumanSky by Mega Guru
  • 6897 Views
  • 4 replies
  • 4 helpfuls

How to discover storage devices?

I need to discover the following storage devices: Mass Storage DeviceStorage DeviceStorage HBA I need the following information: 1. Which ports are needed for this discovery? 2. What type of credentials (Windows/SSH/SNMP) are needed? 3. Any specific ...

Resolved! UI Action- Action Name

Hi All,Please help me understand what is the use of the Action Name in a UI Action form?    Thanks in advance.

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