Software installations missing

[Chintu1]

Hi,

I'm seeing missing/not updating any SW installations on windows server. Can i know what is exactly causing this issue.

Note: some times when discovery runs it brings SW installations records, But other day the we will not able to see any records in it. 

please help with your thoughts/ideas if you ever see similar issue.

Thanks in Advance!!

Best

Chintu G

[Chintu1]

Thanks for your response Doug, I do see we have enabled the property. so what will be the next steps.

[Michael de Boer]

Discovery uses the table "cmdb_ci_spkg".
With the SAM enabled the table "cmdb_sam_sw_install" is used.

Do you see the software in the payload input with the name "WMI: Installed Software"?

[Chintu1]

Thanks for your response Michael, Yes i do see the software in the payload. Can you please assist with next steps.

[Michael de Boer]

Can you go to the "Discovery Definition > Configuration Console" and check the Software filter.
Make sure it's enable and set to exclude the ones mentioned (Hotfix, Language Pack, Security Update, ...)