We recently had an issue where events were being created and grouped in an Alert (see attachment). Do you know what is causing the grouping and what stopped the grouping so a second (and third and fourth over time) incident could be created? (I'm...
Hi, I have a custom PowerShell script run from flow designer to perform operations on the AD. It runs as an account which has admin access on the MID server and also it is the account that starts the windows MidServer Service (LogOn is as that admin ...
When I converted a Business Service Record [cmdb_ci_service] (classified as an Application Service) using the Convert UI Action Button, I am unable to change the operational status of the new Application Service Record [cmdb_ci_service_auto] Operatio...
We got a requirement to calculate the on total Time of when the state is in on Hold State from beginning to the current time using On Load Client Script. Any Suggestion will be appreciated.
Hello, We have a significant number Application Services which do not have any mapping yet. We want to go ahead and set them to Operational. A business Rule [Change to operational status] prevents from changing the Application Service to Operational ...
Hello, Looking at software usage via the Agent Client Collector for visibility it appears that MS Visio & MS Project usage cannot be captured when using Microsoft 365 Apps. This is due to the fact that the usage as recorded under the UserAssist regis...
I need to configure Add button in Affcted ci tab in change related list, Here my Add button Ui action condition : RP.isManyToMany() && (new ChangeProposed(parent)).canAddCI() && current.canCreate() && parent.active == true && gs.getProperty('com.snc...
We have some Linux servers that only allow aes128-ctr,aes192-ctr,aes256-ctr When we run discovery against these servers, we see the "SSH authentication error". Is there a way to configure a midserver/discovery to only use these ciphers? Thanks...
Few Servers which are synced in Cyberark are not getting discovered and giving out credential error during discovery.we have checked it is pingable and can be logged in. What can be the possible thing that is causing this issue?
Hi, I have a lot of errors that I would like to ignore after a discovery. Is there a way that we could ignore it in bulk instead of doing it one by one? Thanks, James
Hello, When i am trying to discover Oracle Linux servers, i am getting error as follows: Can anyone let me know how to resolve this error? Thanks, Pranita
We are trying to troubleshoot why some Azure Monitors create events but there are some that don't. I suspect that its the json payload. How can I see the raw data as SN receives it before it gets parsed into an Event? https://<Instance>.service-no...
Hey guys, My team is trying to PoC the Agent Client Collector, and have run into a bit of a problem. We have the proper modules installed, everything setup and the agent installed on 3 Windows laptops. 2 laptops are full remote, and 1 is mostly in of...
Hi Community We've upgraded from Paris to Rome last year and we've noticed that sometmes our netscalers are being classed as Citrix Netscaler SDX devices. In the screenshot, this was one discovery with both Netscaler nodes. One of the nodes was disco...
We found that below devices/network firewall/interfaces/other are tagged to 'server' CI class in our system. We need to correct them to appropriate CI classes. please let me know if any information available for this or assist me to find out. 1.WAN I...
