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How can I get disk usage metrics using Agent Client Collect?

I'm trying to get disk usage metrics and alert on low available space. I have installed ACC on a linux host. I can see CPU statistics but no disk usage percentage metrics. Anyone know why that could be? I'm also having trouble with http proxy url mon...

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Rick25 by Kilo Guru
  • 1755 Views
  • 6 replies
  • 2 helpfuls

I fill the Customer, LOB, Business Service Fields manually in cmdb_ci_server forms. But I want it to be filled automatically now using Discovery pattern. I am completely new to the Discovery Patterns. How Can I do this?

I fill the Customer, LOB, Business Service Fields manually in cmdb_ci_server forms. But I want it to be filled automatically now using the Discovery pattern. I am completely new to the Discovery Patterns. How Can I do this? Lob is a custom field but ...

Resolved! Linux Discovery on windows mid server

Hi, we are currently setting up discovery for Linux, and my questions is: I want to set this up using SSH Private Key, which by the way I have already got and, but the question is can I use  a MID Server that is on windows host? Or i will have to ins...

lmundere by Kilo Sage
  • 1906 Views
  • 3 replies
  • 1 helpfuls

Discovery is not updating the Model ID and Manufacturer

Hello Experts, I have discovered UPS device but Model ID and Manufacturer fields are empty.  When i checked in ECC queue and SNMP OID's input payload, model ID is already there. I am not understanding why discovery is not updating that data. Please h...

SNMP Classification using entPhysicalEntry table

The Brocade switches our network is in love with didn't have entries in the SNMP System OID classification table. On initial discovery the "Name of the Model" field was being populated with the value from that is grabbed by the "SNMP - Classify" SNMP...

DuaneNMore by Kilo Guru
  • 1495 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to Integrate AWS webhook with Event management

Hello expert,   My customer would like to integrate their AWS webhook for EC2 process monitoring with Event Management. They want ServiceNow Event Management handle the incoming webhook from AWS to generate Event, Alert. Can anyone please advise wher...

Jae1 by Giga Contributor
  • 824 Views
  • 2 replies
  • 2 helpfuls

Windows server taking too much time to discover through Discovery

We are facing issue with windows server discovery. Windows schedule taking too long time to discover the CI's (One IP taking more than 20+ minutes, attached screenshot of time performance).   We have noted during some of the network tracing we have c...

Mukesh14 by Tera Contributor
  • 833 Views
  • 1 replies
  • 0 helpfuls

Resolved! Add a column for CI owner in a CMDB Query

I have a CMDB Query that shows self Managed Clouds (SMC) but I also want to include the owner of the SMC in the result listing

tks by Giga Contributor
  • 683 Views
  • 4 replies
  • 1 helpfuls

How to get Windows server patch information in discovery ?

Hello All, Need a idea How to fetch server patching information.Whether servicenow OOB discovery covering this feature? I.e. - windows server patch (patch number, date of patch implemented etc). please share your valuable ideas, this would be a great...

krishsenthil by Tera Contributor
  • 3129 Views
  • 3 replies
  • 3 helpfuls

Mid Server status down after upgrade

Hi, one of our production Mid server is Down, and patch upgrade failed. upon a bit of investigation found the below. Can I please get some guidance on this.   Thanks

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priya33 by Kilo Contributor
  • 2130 Views
  • 14 replies
  • 3 helpfuls