Hello All, I have successfully cloned our dev instance from production instance.When am trying to clone our test environment am getting error like authentication failed.But user name and password is correct and also I have admin access in test enviro...
I want to use our existing "Linux - Server" pattern to server as the identity pattern for another Class of servers which run a Linux-like operating system. The pattern is essentially the same but with a few more shared libraries included which are sp...
I have a need to set up recurring operational support tasks that are not Incidents or Changes. For instance, rotating backup tapes, monitoring application work queues, and other administrative/support activities that need to be done on a daily/weekly...
Not able to Firmware Version not getting discovered for - cmdb_ci_ip_router
I recently proposed adding a MID server to our DMZ to discover a server we want to include in an application (service) map. My security team had multiple questions, but I was hoping to get feedback from the community on the following: What could an a...
Hello experts, I am getting this error in pattern for a few windows servers: Identification CI Errors: Update failed with error: Commit was not attempted due to other errors. I see a couple of threads in community but non is resolved. I also went to...
For our initial rollout of Discovery, I want to change the default retention setting from 7 days to 30 days for the ECC queue records.The product documentation (Quebec, Rome, San Diego) references the following two tables: ecc_queue_event ecc_queue I...
Hello, I need to discover MongoDB Atlas for our CMDB monitoring process. Do you have any documents or examples to show how to do this in Service Now instance?
Hi There, On few of our servers the Windows credentials are failing and we get error "Adding target to blacklist. No valid credential found for type [Windows]". When we check credentials it says "Authentication Failed", but we have checked the event ...
Is there a way to export data collected during discovery to a file, .csv, .xml, .txt, .xlsx, so our customer can view what all data has been discovered?
Hi, Can someone help clarify and confirm my understanding on this scenario?If one has the following subscription ITOM Operator Standard - Subscription Unit v2 > ITOM Visibility - 100 UnitsSoftware Asset Management is NOT subscribed.Hardware Asset Man...
Hi, Can you help me to understand the following concepts ? 1- Agent Client Collector vs. Service Graph spoke ? 2- Do we need Credentials for setting up Mid Server for Agent Client Collector ? 3- I heard ACC is only for Windows ? Is it true, if yes wh...
Dear Experts! I have a business rule which is to update certain missing attributes of a computer CIs. The business rule runs as expected whenever the CIs are created manually. But the BR does not get triggered whenever the CIs are discovered via a d...
Helloes... I am trying to configure the Azure Cloud discovery schedule, however, getting following error: Required attribute install_status is missing for CI Type cmdb_ci_cloud_service_account The fact is that this attribute 'install_status' is avai...
