Forum Posts
Resolved! VMWare vCenter Discovery vs OS Discovery
Hello all,I have a question about vCenter discovery vs "standard" OS discovery.Actually once we discover vCenter, we have the whole topology of virtualization machines. But regarding VMs, we still did not discover them directly through OS using stand...
How to deactivate schedule job under system scheduler
Hi all,I want to deactivate a schedule job under system scheduler and create a new schedule job.Can any body let me know how to deactivate it.
Trying to Set up Microsoft Teams Graph spoke getting Error at get auth token
Trying to Set up Microsoft Teams Graph spoke using https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/integrationhub-store-spokes/task/set-up-msteams.html. when I try to get auth token I get Error Sign in Sorry, but we’r...
Resolved! Pattern Error Discovery
Hi All,I am receiving below 2 pattern errors1.UNIX cluster- VERITAS Cluster Pattern error for Identification for UNIX cluster- VERITAS Cluster step I am receiving below error message Pattern exit because graceful termination, reason: There is no Veri...
How to Discover Openstack
These directions are not sufficient: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/service-mapping/reference/openstack-discovery.html I create an "Openstack credential" with an Openstack "Project Name" I then creat...
flow designer - lookup of assignment group by sys_id not working
flow designer I am attempting to create a task and in the task select an assignment group. In the step previous to the task assignment, I am able to identify the sys_id of the group I want (ET Monitoring) However, in the next step, I can see...
AWS Elastic Kubernetes Service discovery (EKS)
Does ServiceNow support Amazon Elastic Kubernetes Service discovery (EKS), if so what are the prerequisites. (Could not find in any docs).
Difference between horizontal discovery and vertical discovery
Can somebody please explain me the difference between horizontal discovery and vertical discovery with real time examples...I am very confused with the definitions which are provided in docs and community... so please provide me some real time exampl...
How to view detailed system logs?
I am trying to view the detailed system log that comes in a .list search. My problem in its original form is that i want to view detailed log of why the test credential would fail. I knew that ServiceNow had hidden .list searches you could do to view...
Resolved! Help Using Data Precedence Rules
I need help understanding how to use Data Precedence Rules. NOTE, I do NOT want to use Data Reconciliation Rules unless it's necessary as a tiebreaker. When I configure the rules in the case study below, the lower priority Discovery Source still is a...
Resolved! how to retrieve record producer name is producer script?
Hello,I want to have a record producer name to map to particular field in my incident / request / change table.For that I want to take advantage of Script functionality available with Record Producer. however, with the help of producer. (producer dot...
External Credential test fails: Invalid Target Specified
We have setup External Credentials to use CyberArk and have verified all communication ports between the MID server and our Cyberark instance are open. We have followed all the documentation steps and are at the point of creating the credential reco...
Resolved! Flow Designer - testing - There was an error executing the subflow:Bad Request
Hi - I have a subflow which creates incidents. I wanted to swap one action for another to handle parsing differently. the action TESTS fine - no errors, lovely output. I replaced the old action with the new action and am half-stumped on the val...
Questionnaire Service Mapping
When logged in as a user with the sm_app_owner role and navigate to the service map view of an application service I can see a feature to submit a questionnaire. What is the business process for this?What all happens in the backend and are there any...