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Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA (Mar 11-12)

 Image by Laura Montagnani from Pixabay    Stay Ahead: Preparing for AI, Risk & Security in the Next Regulatory Wave   If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve risk an...

  • Article
  • Integrated Risk Management (IRM)

Query ACL Behavior

Hello,We're attempting to replace a Reference Qualifier with a query_range ACL to filter Change Models (chg_model table) globally, but the ACL isn't working as expected.Current Setup (Working):Reference Qualifier on the chg_model field filters based ...

  • Question

Walkup Experience - question how to book an appointment in the past

Hi everyone, I have a valid business requirement to record an appointment that has already taken place (for example, for documentation or reporting purposes). Is there any way to handle this scenario?Thank you in advance for your guidance, Victoria 

  • Question
  • Walk-Up Experience

Resolved! Duplicate Error Messages in workspace

I have a server script that triggers an info/error message at the end. In workspace the error/info message alert is showing twice.I have confirmed that the script is only running once. Any ideas on what might be causing it? 

  • Question

General Discussion Como fatar a Latam Brasil

Sim, muitos passageiros procuram o Latam Brasil telefone 0800 para atendimento gratuito. Alternativamente, você pode usar + 55 || 115 || 282 || 2609   para falar com a central da Latam. O atendimento cobre serviços nacionais e internacionais com qual...

  • Question

I have to create inbound action.

Hi,  I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...

  • Question

How to edit details tab of incident in SOW workspace

Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...

  • Question

How to Run multiple Agents via same VA?

Hello I am trying to create 2 conversational AI Agents in ServiceNow and I have configured to display both of them in the same Virtual Agent (VA).Both the Agents are for different domains.But when I (user) start the chat and put my query/question som...

  • Question

I have to create Inbound action.

Hi Team,  I have to create Inbound action and in that I need to check recipient and based on recipient it will create HR case and assign that.  Requester = GuestSubject Person = GuestSource = EmailExternal Requester = TrueShort Description = Email su...

  • Question

Link color on text buttons

Hello all,I am reporting an issue encountered after updating an HTML notification based on an email template. The text color of the buttons is appearing as standard HTML links (blue) instead of white.Initially, the HTML code was using mail_script. In...

  • Question

Solution/Product for pre-lease workflow management

We are evaluating WSD Lease Management, but our users need to track all pre-lease activities before a lease record is created.This includes site/building identification, negotiations, due diligence, approvals, and document tracking.Is there any Servi...

  • Question
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