Products

Featured What's New in ServiceNow Otto for Creator: Australia GA Release (August 2026 Store Release)

What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...

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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured Third-party model providers are becoming the default for ServiceNow Otto skills and AI Agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) ServiceNow Otto skills and AI agents. The rollout is tied to individual store app release schedules, di...

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Release Updates

Automated Test Framework with Service Operations Workspace

Hi ServiceNow community, I am reaching out to see if anyone has had experiences in building ATFs for Service Operations workspace at all. In the process of building and seeing issues in locating simple UI actions, i.e More options on the incident rec...

Question

Using the SGC for Akamai API Security to integrate Akamai App & API Protector

We don't have Akamai API Security, but I'm hoping that the Akamai SGC can be used to pull CI information from App & API Protector. Has anyone done this? The set-up documentation doesn't align - the API Selection List doesn't have APIs, Sources or Sys...

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Updating CMDB CI Class Hierarchy

We have an older installation of ServiceNow. I have found that in our current CMDB CI Class Hierarchy structure, the services are not set up the same way as the current OOTB structure. Has anyone else had to do an update / reset with the structure ...

Question

Create Multiple RITMs from MRVS Rows Under the Same REQ and Populate Variables

Hi everyone,I have a Catalog Item with an MRVS for bulk Server Access. When Bulk Access = Yes, each MRVS row should create one RITM, and all RITMs should belong to the same existing REQ.I can use Create Record → sc_req_item and link each new RITM to ...

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Security belts

Do we still have security belt programs in learning path on portal?Thanks

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Can we create a user-friendly card/tile-based selection UI using Record Producer

Hi Community,We have a requirement to make our leave request experience more user-friendly in our custom ServiceNow portal. Instead of presenting users with a regular form and a standard list/drop-down of leave types, we would like to provide a more ...

Question

Lists and Filters task

Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the list? Was the List Editor used to modify the State field for 10 Priority 1-Critical Incident records?If I ...

Question

script include filter not working on company table

Hello team,I am trying to filter out the company in company table which are used in "Business Application" table .I have created script include which is in different scope than global scope and accessible from is "This application scope only" Script...

Question

Quick Message issue in ServiceNow

Hi Team, We have one issue with user where they wanted access for Quick messages in Servicenow. As per docs we provided "email_client_quick_message_author" role to user. The issue is when user is trying to create new quick message the body field is r...

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SOW Search Filters not selectable

When doing a search in the SOW, the "Source" under the filters is no longer able to be selected. When trying to select it, it will flash once, and when trying to select it again, it only displays the loading circle but the Source has not been applied...

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F5 Big IP are in a wrog class

Hi.After a Discovery i reviewed imports and my F5 Big is under class server I undertood that Discovery don't create o modify class structure or Hierachy. So why my F5 Big IP is under Server ? I believe that is not because the SSH has preference above...

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Data Acquisitions

Workspace Task Page Configuration Changes Not Reflecting Due to sn_grc_workspace_wq_cache_data Cache

Hi Community,I am facing an issue with a ServiceNow Workspace configuration and would appreciate any guidance from those who have encountered something similar.Scenario: I updated the Task Page Configuration for a workspace, including:Modifying tab c...

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IP-Based Certificate Discovery: How to verify created CI relationships and add new ones?

Hi everyone,After a successful IP-Based Certificate Discovery, I can see relationship records being created in CI Relationships [cmdb_rel_ci].I'd like to understand:Where can I verify which relationships were generated by Discovery?If I want Discover...

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ATF Script failure in Zurich

Hi Team,Currently we are experiencing ATF Scripts failures (around 37%) related to Custom UI and Page inspector.Custom UI has been working for us since Washington release and post Zurich upgrade these scripts are failing. More importantly, the relea...

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CWM integration with ITSM and ITOM – supported applications and task completion

Could you please help us validate our understanding of Collaborative Work Management (CWM) and its connectivity with ITSM and ITOM?For our project, we are evaluating the use of CWM as a team-level collaboration and work execution layer, with the obje...

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