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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Curious to get a demo of the latest ServiceNow Risk capabilities for Q2 26? Every release, we post a list of demos of the latest risk and compliance features in our portfolio. Come back as we add more demos as we approach our Q2 release day on June 1...
We have certain alerts that should remain standalone and not be considered in any type of correlation, including:Rule-Based CorrelationTag-Based CorrelationCMDB-Based CorrelationAutomated CorrelationManual CorrelationIs there a recommended approach o...
Hi everyone,I am working on a pattern extension where I need to check if the SysObjectID matches a list of OIDs. If it matches, we need to exclude that CI from being updated by Discovery.I am stuck at the second part, which is excluding the CI from u...
Hi, My question is how to retrieve the deleted records in incidents by using condition created on. But we need to use server side script like fix or background script, can you please give suggestion how to write script.This is my script:var del = new...
We are in Zurich Patch 8 release and ran full migration for a set of dashboards and reports. Only Admins are able to Created/Edit the Legacy dashboards and reports. We have still few reports not migrated to Platform Analytics and they are Active True...
A funny thing happened on my way to UI Actions on an instance. I couldn't find what I was looking for. So, after doing a little searching, I'm here to ask if anyone else can give me a clue. I have this UI Action on a form, let's call it [Bob]. No ide...
Within subscription dashboard, go into Overview, then into Instance Entitlements. Open IT Service Management Professional (Per-User) record. This is another dashboard page. Go into Subscribed users tab. I'm trying to modify the filter here and I cann...
Has anyone been successful in deploying a custom skill using the Now Assist Context Menu option? I am attempting to use the custom location option to have a banner display at the top of the form, similar to Incident Summarization, but no banner appea...
If you're planning to attempt the ServiceNow CIS‑VR (Vulnerability Response) certification, the right preparation strategy makes all the difference. Based on my experience, a structured + smart revision approach works best. Here’s how you can efficie...
When a Cancellation button is created in Workspace for cases in the Ready, Work in Progress, or Closed Complete states, clicking the Cancellation button should display a popup asking the user to enter a cancellation reason.If the user clicks Cancel ...
Hello Community - trying to help my client plan for an implementation of ITAM. One thing that they have struggled with is getting focus and discipline in updating their asset registry with product releases. The strategic goal is to maintain a portfo...
Hi Community,I have a requirement of a new HR service to set up. It is about the visa application. According to the process owner, there are more than 200 fields to be filled by the applicant.However, I am now sure if there is any OOTB function I can...
Is there any kind of known issue syncing the install_state from CI to Asset? The Asset-CI Install Status mapping includes this in both directions and the Update Asset Fields on Change BR is active, but any change to the install state on the CI does N...
Hi All, Our instance has been upgraded to Australia release, I see few buttons missing in Service Operations Workspace after upgrade. For Published articles, below actions are missing. Also for Retired Articles, "Edit" button is missing Please sugges...
Hello I building a catalogue item, in the form, the business requested to add something like a table in the screenshot, where the cells, under the Options header are drop down options, and the cells under Locations are reference tables. Days are pre...
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