Products

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

Article

Featured Introducing MCP for SPM

Introducing MCP for SPM Introduction AI clients are quickly becoming where work starts. Goal owners, portfolio managers, and project managers are already asking Claude, Microsoft Copilot, and Gemini to summarize, analyze, and plan, but the answers...

Article
Strategic Portfolio Management

Featured Build EmployeeWorks plugins with ToolSmith

Build EmployeeWorks plugins with ToolSmith Have you ever needed to get something done at work, but had to ask a colleague which system to use or how the process works? We’ve all been there. Employees shouldn’t need to know which system handles th...

blog

Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

blog

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Feedback loop for overarching design, layout and feature availability for our knowledge base

For example, if someone said, it'd be great if instead of a hyperlink to a company org chart site, the knowledge base would host a widget where I could interact with company org site within the knowledge base platform. If we ever did that, we'd menti...

Question

Resolved! Foundation Data Sync Subscription Missing from Request in version 2.3.26

We are using the Foundation data sync plugin to sync CMDB records to our customer. It looks like this plugin might be non-functional as of the current 2.3.26 release. In previous releases this worked without issue. After a consumer submits a request ...

Question

Attachment Upload REST Message Returning 401 Unauthorized While Create and Update Methods Work Using

Hi Everyone,We are working on a ServiceNow-to-ServiceNow incident integration.The parent REST Message is configured with Basic Authentication. The authentication is working correctly for the child methods:Create Incident Update Incident Both methods ...

Question

ITOM Solution Design

Excited to share a glimpse into the architecture behind ServiceNow ITOM — covering Discovery, Service Mapping, Agent Client Collector, Event Management, and Certificate Inventory Management.After weeks of brainstorming and feedback, I finalized a des...

Article

NTLM Deprecation and ServiceNow Discovery: What Windows Discovery Teams Must Do Now

Microsoft has been phasing out NTLM. It is an older challenge-response authentication protocol, and Microsoft is steadily restricting it by default, starting with the weakest variants. For most organizations, this won't be a single switch-off day. It...

Article
CMDB. ITOM
Discovery
Discovery Troubleshooting
windows
Windows Server

Widows Credentials not working for Service mapping preparation

Hi Team,I am preparing for CIS-Service Mapping exam as part of this I am working on the attached lab content but provided widows credentials not working please suggest how can I proceed further

Question

Assignment rule depending on variable

Hi guys! I have created a variable inside a Catalog item that it's a reference type to the table service_offering. I have called it assignemnt_group. This variable is working fine.Then I have created the Assignment rule that applies to this item, but...

Question

How do you handle small business changes without a custom table?

Hi everyone, For historical reasons, we have a custom Request for Change table for small business-requested changes and continuous improvements. Examples include small application changes, dashboard updates, UI policies, new support groups, and simil...

Question

ACC-V Not Updating Existing CI with Discovery Source = ServiceNow

Hi Community,We are testing ACC-V on an existing Windows Server CI.IssueThe ACC agent is Up and Host Data Collection shows Collected, but the existing CI was not being updated. The CI had: Discovery Source = ServiceNowThe agent also had only:Installe...

Question

502 bad gateway coming

how to fix this issue . can you give me solution on this issue

Question

Resolved! App Engine Studio License Error in ServiceNow PDI Despite Admin Role

Hello ServiceNow Community,I am facing an issue while trying to access App Engine Studio in my ServiceNow Personal Developer Instance (PDI). Whenever I try to open App Engine Studio, I receive the following error message:“You need a valid App Engine ...

Question

Does anybody else feel Now Assist is plain terrible?

Does anybody else feel Now Assist is plain terrible?Is a terrible mix of plugins, is convoluted, is way too basic and it has hidden flags to return cut down token generations as much as possible?Like in "Extract information from documents use cases" ...

Question

HR Task Type

Hi All, I have a requirement, I have a HR task HR discussion and here I am using HR task type as "Mark as complete" , on portal it is visible as shown below, but I would like to have some additional field like comment box, where HR can write his co...

Question
Case and Knowledge Management
Enterprise Onboarding and Transitions
HR Service Delivery

IDEA - Work Notes and Comments input not visible

Hello, I have found out an issue on an instance I manage. After upgrading to Australia version, on the Idea form (idea table) on PROD environment I cannot input any work note or additional comments, since they are not visible. when trying to create a...

Question

Is There an Alternative Way to Test UCF Integration in a PDI?

Hi,Is there a way to integrate UCF (Unified Compliance Framework) with a PDI for testing purposes, or is a subscription to the Common Controls Hub (CCH) and a UCF API key mandatory?

Question