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Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

Article
Best Practices
Getting Started

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

Article

Featured Getting Customers Off the Ground with Knowledge Management: What Actually Works

Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Best practices videos tutorials for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article
Integrated Risk Management (IRM)
Risk Management

How can we allow Out Of Office/auto reply mails to be received and processed on tickets?

I m looking for guidance on how to allow Out of office ( OOO ) response and other automatic replies to be received and processed against tickets in Servicenow instance. We often send emails to external vendors directly from Servicenow and many of th...

Question

Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

Question

Migration from dedicated instance to MSP

I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.

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Workspace SOW change field color according value

How can I'm using Service Operation workspace and I need to change a field color according a value in the form of interaction. I need change the color of field state according the value. For interaction state New = red, state wip=yellow and state clo...

Question

ServiceNow ITSM Best Practices: Building the Right Foundations for Scalable IT Service Management

ServiceNow ITSM Best Practices: Building the Right Foundations for Scalable IT Service Management ServiceNow ITSM is often the first capability organizations implement on the platform. Yet many ITSM implementations struggle over time, not because S...

Article

Resolved! What exactly is Data Certification vs CI Attestation?

What exactly is Data Certification vs CI Attestation? What are the use cases for- each of them? In which scenario which feature should be used?

Question

Resolved! ZenDesk to ServiceNow Migration from scratch

Hi,We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing. Currently ZenDesk using these features and need to implement the same in ServicE...

Question
Incident Management

Resolved! "You do not have sufficient privileges to access this knowledge item" Message in Servicenow

Hello All, Below mentioned are the KB Article details; 1. KB Article state is Published2. KB Article approval is rejected.3. Knowledge Base is End Users and has User Criteria as readable for logged in users. However, this KB Article is not visible to...

Question

Does ServiceNow provide an MCP, or are there plans to release one?

I’m wondering if ServiceNow currently provides a Machine-Certified Partner (MCP) offering. I couldn’t find clear info on this in official docs.Is there an MCP provided by ServiceNow today?If not, are there plans for ServiceNow to create an MCP?If so,...

Question

Need assistance on CSA Voucher

Hi Folks,Good day!I have successfully completed the CSA course on Now Learning (ServiceNow University) and am ready to attempt the CSA Certification exam.However, after completing the course, I have not yet received the certification exam voucher. Co...

Question

Encrypting attachments for specific catalog items

Version: ZurichRequirement: Encrypt attachments for specific catalog items onlyQuestion: I configured the following, but the file attached to the specific catalog items was not encrypted. Is there something wrong with the settings?Note: Decryption se...

Question

create a flow - yokohama (activity 1): No option for 'Social Media Management' for application

Any suggestions? I remember it being their 2 days ago. Now it isn't their. should I restart my instance?

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Guide to launch my carrier in ServiceNow

Hi Team, Please help me to launch my carrier in ServiceNow. Its been 12 years using ServiceNow worked in multiple projects approx 50. Currently, I am working in transition role setting-up new deals and once complete handed over to BAU. Please help

Question

How do you quantify and articulate business value or cost savings from a CMDB implementation?

I’m supporting the go-live of a CMDB initiative and am looking for guidance on how practitioners articulate business value or cost savings from CMDB work. Unlike SAM or procurement initiatives where savings can be tied directly to license spend, CMDB...

Question

Event Management - Alerts from Darksense

We are wondering if we can use event management for this instead of incidents. The current process is listed below and at the bottom you can see which system the log is being sent from. Logs are sent from assets (servers, firewalls and SaaS applica...

Question
Event Management