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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured What's New in Enterprise Architecture?

Enterprise Architecture — Feature Spotlight Each month, we highlight newly available key capabilities in Enterprise Architecture. Newest feature highlights are always at the top. Index MonthReleaseFeature(s)April 2026AustraliaAI-Powered Diagram Cha...

  • Article

Adding a PDF file to a Knowledge Base Article

Hello,  I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached.  Currently, when clicking on the PDF file in the KBA, the file is downloaded.  To view the file, the user has to go to their downloads and open it ...

  • Question

Lab 2.1.1 Theme Builder

Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme .  I've logged out and back in but still the same.  Does any...

  • Question

Decision Types in ACLs

Hi everyone,I’m working with ACLs on a custom table and noticed unexpected behavior when switching the Decision Type.When I configure the ACL with Decision Type = "Allow if", it works correctly based on the condition I’ve defined.However, when I chan...

  • Question

MTTR In PA Widget showing Duraton

I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?

  • Question
  • Performance Analytics
  • Reporting

Account and Contact are not set on Chat Interaction

When completing a chat interaction from as a Contact with an associated Account, the Opened For reference field is set to the user who opens the chat; however, Contact & Account are empty. This issue occurs for live agents and when chatting only with...

  • Question
  • Create Interaction
  • CSM
  • CSM Configurable Workspace
  • Customer Service Management
  • Interaction Management
  • Virtual Agent

data migration from domain A to domain B

we are moving from the security incident table to the custom security table which is same as security incident table. we have 17 client which are domain separated, and security table is in the domain A and custom security table is in domain for this ...

  • Question

Using GlideAggregate to get counts of data grouped by multiple fields.

We all know how to use GlideAggregate, right?  Here's an example: var ga = new GlideAggregate('cmdb_sam_sw_install'); ga.addAggregate('COUNT'); ga.addQuery('discovery_source', 'ServiceNow'); ga.query(); if (ga.next()){ gs.print('Count: ' + ga.getA...

  • Article

Resolved! Printing knowledge articles

Does anyone else have issues printing knowledge articles directly from Employee Center? We have a requirement to be able to print articles from the front-end of Employee Center. I have tried in both my PDI and our company's site and below is what I g...

  • Question

Legacy Workflow to Flow - Process updates and vibe coded apps

This project starts with the following posts from 2025, where we kicked off our legacy workflow to flow migration last July, with the mighty task of moving more than 500 legacy catalog workflows over to flow designer. Part 1What do you do with more t...

  • Question
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