Products

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

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Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

Article

Featured Welcome to Flow by ServiceNow! Quick orientation.

This space is for Flow by ServiceNow: a new, standalone AI service desk that works inside Slack, Microsoft Teams, and email. You ask for help in plain language and it resolves the request. It runs without a full ITSM implementation or CMDB migration....

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Featured NLU Virtual Agent announced for deprecation

September 2026 ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

Article

Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR). This s...

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Best Practices
Security Operations
ServiceNow Adoption
ServiceNow Implementation
Unified Security Exposure Management
Vulnerability Response

Managing control objective changes with the new IRM workflow

Before the Australia (Q1 2026) release, a cascade changes business rule applied edits to control objectives immediately on live records—including in-flight control attestations. Any compliance user could update a control objective with no review proc...

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Compliance Management
Integrated Risk Management (IRM)
Policy and Compliance Management

Service Offerings

We have had Duo as a service for a long time and recently added service offerings underneath it. The idea was that our support analysts could assign the service offering of device enrollment or bypass for Duo when appropriate. The challenge is that n...

Question

CMDB Discovery Source Check

Hello, In the CMDB we have a list of approved Discovery Sources for CIs. We would like to set up a notification whenever a Discovery Source is added to a CI that is not in that list. What is the simplest and most efficient way to do this? Thank you, ...

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Cyber Asset Intelligence and Identity in the AI Agent Era

You can't secure what you can't see, and most security teams can't see nearly enough. Join this fireside chat with Omdia's Theresa Lanowitz and Armis from ServiceNow experts to see why only 25% of organizations have real-time attack surface visibilit...

Event
Armis from ServiceNow

Cybertech Europe 2026

Visit Armis at Cybertech EMEA to discover how we help Europe's leading organisations tackle cyber risk. Connect with our team for personalized demos, strategic conversations, and insights on security innovation. See you in Rome. Book a Meeting

Event
Armis from ServiceNow

Les Assises de la Cybersécurité 2026

Attending Les Assises? Visit Armis at Booth B02 for personalized demos and insights on cyber risk. Or join our workshop "L'IA : Pompier ou Pyromane ?" on October 8 at 10am—where we explore how AI shapes security. We look forward to connecting with yo...

Event
Armis from ServiceNow

Resolved! html field is not editable in mobile agent

Hi everyone,I’m facing an issue where an HTML field added to a catalogue item is editable On the desktop portal view but not in the ServiceNow Mobile Agent app. The field is configured as editable (not read-only) and works perfectly on desktop browse...

Question
Agent Mobile App

Service Exchange Contact Sync

Per https://www.servicenow.com/docs/r/service-exchange/service-bridge-v2-auth-users.html When a provider and a consumer initially register the Service Exchange application, the active contacts on the consumer's account in the provider's ServiceNow in...

Question

Skip approval in Knowledge if manager is Author (flow)

What is the best way to skip an approval in flow? I am switching to flow for Knowledge approvals but one of the requirements is that if the author is a manager no approval is required.

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ServiceNow Exchange: Activate AI Skills and Agents for Incident Management (EMEA)

Faster incident resolution with AI is closer than you think. Out-of-the-box AI capabilities for Incident Management, including incident summarization and categorization, are ready to activate today. In this session, ServiceNow product experts wil...

Event

How to hide phone number form on-call schedule

Hi All,I wan to hide the phone number from the On-Call schduled popup. where this is configured to hide .?

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Release module and digital process module capabilities

The RM_Release (Release V2) plugin is deprecated, and the process is moving to Digital Product Release (DPR). Currently, each change request associated with a release generates its own approvers based on the change approval policies. For example, a r...

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Overall Average Conversation CSAT showing 10.56 — is this expected?

Hi everyone,I’m looking for some clarification on the Now Assist Center → Monitor → Assistants → Overview dashboard.We noticed that Overall Average Conversation CSAT is showing 10.56 when the date range is July 1 – September 30.What confused us is th...

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Best scalable way to manage ServiceNow platform requirements for small teams

Hi everyone,I recently joined my organization as a ServiceNow Platform Admin. We currently have ITSM, and most ServiceNow platform requirements, enhancements, technical work, and development work are being tracked through Incidents or Catalog Request...

Question

Approval options are not appearing on the My Tasks ESC portal page

Good morning community, I have approval_user's who are not seeing details or approval options on the ESC My Tasks page. They see the items, but no details. Instance version is Zurich Patch 12.This is a picture taken on my admin profile with approval_...

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