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You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...
Learning Enterprise Architecture (EA) doesn't have to be overwhelming. ServiceNow provides a focused library of YouTube playlists covering everything from foundational concepts to advanced governance on our ServiceNow Community Youtube. Whether you'...
What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive thre...
Hi Experts,In our organisation we are using Adobe Acrobat software. Some are using the licensed version and some are using basic free version. While discovery servicenow is not able to diffrentiate between the licensed and free versions as a result i...
We recently ran standard CMDB Data Manager policies and noticed a massive spike on our Integration Hub ( usage dashboard Is it expected behavior for OOTB CMDB Data Manager Retire subflows to consume Integration Hub transaction allowance when perform...
In ServiceNow CMDB health completeness scorecard, I want to show only ci classes for which we have configured recommended fields in ci class manager instead of showing all ci classes.How this can be configured?If we can use health inclusion rule, how...
We have the credentials which has reader access to all the subscriptions which discovers data from all data centers related resources successfully.But we wanted to restrict the datacenters to only few and drop the other data centers before it inserts...
Hi Team,I have created a Certification & Attestation Policy using CMDB Data Manager, and the policy records are stored in the cmdb_data_management_policy table.I would like to display the compliance results of this policy in the out-of-the-box (OOTB)...
Hi Team,I am seeing unexpected behavior with Workplace Space records (sn_wsd_core_room) imported through Indoor Mapping.Scenario:Both spaces were created through Indoor Mapping.Both exist on the sn_wsd_core_room table.Space IS6-625 allows me to chang...
If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than almost any other, usually right before a design workshop "Can you send me somethin...
Hi, Around two weeks ago, we updated our ServiceNow client instances from Zurich to Australia. We are experiencing an issue where we are unable to access a specific dashboard in our client instance. As per our observation, this issue is occurring onl...
Hello All, I have few entitlements utilized by contractor employees ,each counts 0.25 license.so i have created custom metric and that seems good Im comparing count from user allocation but as per the ootb feature one allocation taking count as 1 the...
I've read a lot about Related Entries - there are multiple forum posts, articles, videos, etc. But I'm still missing something. How are they actually used? The docs say, "Related entries let you create or update records on other tables". They "let" ...
Please help me with JIRA Webhook bi directional integration with servicenow. step by step process.
I have a task to retain a HR role even a user is deactivated in servicenow.currently when user is deactivated all roles are revoked Its not possible to raise HR case if user profile doest have sn_core_hr.employee role.
HI Team ,I have collected Service and offerings from different departments and implemented in incident management.I need help in implementing service and offering for Service request management, my idea is catalog item is connected to service or offe...
We have few records in Discovery Model where Normalization status is shown as "Match Not found" .We have tried checking the Normalization Jobs and it is running fine .But we found no records in Normalization suggestions table .Does this affect Norma...
Hello,I am looking to only include my principal CI classes in the Stale Metric but seem to be getting more CIs counted due to removing the staleness inclusion rule on the parent table(cmdb_ci). What is best practice in setting up health inclusion rul...
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