Products

Featured USEM - Release Highlights and Upgrade Information

IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...

Article
Unified Security Exposure Management
USEM
VR
Vulnerability Response

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured ServiceNow ITSM Is the #1 Best IT Management Software on G2 — and You Made It Happen

We've got some exciting news to share: G2 has named ServiceNow ITSM the #1 Best Software for IT Management Products in its 2026 Best Software Awards. And this one means a lot because it came directly from you. What makes this award special G2's...

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Flow Designer executions stuck approvals not triggering.

Hi everyone,We’re experiencing an ongoing issue with Flow Designer , where multiple flows are stuck in In Progress or are not moving past an approval step.flow context of RITM also showing the error as you can see in the image.

Question

How to install MID on Windows 10/11 steps

I am sure that many of you as myself have attempted to install a MID server on your laptop and you got error message stating you cant do it with your OS.Here is how you can install MID server (tested with Zurich) on Win 11.1. Go to MID Server -> Down...

Question

Activity Formatter issue

Hi all, I have an issue where for one user he did something where now when he click on activity stream icon in form it opens up on the right side of the window and not redirects to the activity below, how do i fix this

Question

Resolved! Is it possible to display Playbook stages horizontally in SOW Workspace?

Hi everyone,I’m configuring a Playbook in SOW Workspace, but the stages are displayed vertically on the left. I want to display them horizontally at the top, similar to how it looks in Agent Workspace.Is this UI layout possible in SOW Workspace? If y...

Question

Duration From to To is unlimited after WSD Suite plugin update to latest version

Hi WSD community,We are currently testing functionalities in DEV environment (Zurich) after updating WSD suite to latest version.We noticed that with the new version, we can book From and To without the same day only limit now, which is not desirable...

Question

.list or .LIST

Which is the best practice for opening the table using .list or .LIST

Question

Resolved! Steps to Configure Fields on Task Cards and Side Panel in Dispatcher Workspace

Adding Fields to the Task Card in the Task Panel in Dispatcher Workspace1. Navigate to the app_cmn_field_set table.This opens the Application Field Sets. 2. Open the record named "Dispatcher Workspace Task Card".3. In the Application Field Set Items ...

Question

Subscription Management - awa_admin now part of CSM and being charged by ServiceNow

I wanted to ask if anyone has seen this change in their Subscription. In the past awa_admin was never part of CSM but all of a sudden this has changed and ServiceNow has started charging this as part of the CSM subscription.

Question

how to configure work order task cards set container/task panel to add field in dispatcher workspace

I want to add work order number field in task panel filter along with other fields shown in image.Can you please guide me how to configure/customize it. I tried using UI builder and Dispatcher Workspace Configuration but got nothing. I want to add W...

Question

GRC Approval Configurator work on 'Policy Exception' table for dynamic approvals configuration

Hi All,Has anyone used 'GRC: Approver Configurator' app functionality on 'Policy Exception' table for dynamic approvals configuration.Our customer has some conditional dynamic approval scenarios based on different scenarios at different levels, pleas...

Question

What are the recommended Taxonomy nodes (L1, L2) for IT service organization?

We are planning to move to ESC from existing SP portal. What are some of the recommended Taxonomy nodes (L1, L2) for IT service organization?

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ITSM

How do I enforce security best practices in ServiceNow?

Question

Issue with MCP–Figma Integration: UI Not Rendering as per Figma Design

Hi everyone,I’m working on a project where we’re using the MCP server and Build Agent to generate UI layouts in ServiceNow based on our Figma designs. However, after connecting MCP with Figma, the UI output produced in ServiceNow does not match the e...

Question

Banner Announcement Visibility for Logged-in Users

How do I make a Service Portal banner announcements only visible to logged-in users?

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Announcement
banner
Service Portal

Where is the OOB logic that auto-resolves tickets after Awaiting Caller for N days?

Hi Community,I’m trying to identify the out-of-box mechanism responsible for automatically resolving records after they remain in “Awaiting Caller” for a certain number of days.In our instance this behaviour applies to multiple tables, including:Inci...

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