Tips to troubleshoot undelivered email like a pro

  Email notifications are a critical component of the ServiceNow platform. Often undelivered notifications are due to expected platform behavior that can be fixed by modifying the configurations. Let’s take a look at some troubleshooting tips on wha...

• Article

OOB Incident Trend Analyzer AI Agent is unable to provide the analysis, Help on same.

The Incident trend Analyzer is throwing the output error as: I couldn't analyze as I didn't have the required resources.After retrain and adding incidents this is showing no error.  the Trend Cluster model inside it is working "True" for version 3  w...

• Question

Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

• Question

WorkSpace QR Code Scanned child display value how to post to parent

• Question

Model_ID Population in Switch Discovery

In Network Switch pattern I have deleted the step "Insert model to cmdb_ci_ip_switch" but still Discovery is populating/Updating the Product ModelID

• Question

Add agent name in live chat message

In  advanced work assignment->settings->queuesI want to change message in this field -  "Initial agent response" I want to include the name of the agent that has accepted the Live Chat requestIs there an easy way to do this ?I don't want to use Quick...

• Question
• Agent Workspace

Machine Identity Access Controls

  Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these ...

• Article

Redirect some users always to Servic Operations Workspace for consult Incidents and requirements

We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management ...

• Question

Typehead Search Customize

Hi guys,  is there a way to configure the typehead search widget? Because when i search something and press enter, a new page called "search" opens.  My goal is, that the result page (id=search) appears under my Searchbar like this:This is my customi...

• Question

report

i am getting mis-match in number of records when i switch between group by state & assignment group. when i group by state, i am getting 538 records and when i group by assignment group i got 368 records in a report.i am not understanding why all the...

• Question

Duplicate UI Action appearing on workspace

On the workspace for incident, I have a UI action appearing twice. How can I fix this? 

• Question

Reports are not visible to some users

Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...

• Question

SLA sending emails at odd intervals

We recently set up SLAs and the email notifications are OOTB (sending at 50%, 75%, and breached), but they seem to send at weird intervals. What could be the reason for this?   

• Question

Where does CMR record creation originate from?

I need to make changes to parts of the CMR record creation but cannot find where the "CMR" record is being generated from. Is it in a Flow? if so, which one? Is it in a script include? Does anyone know? I need to be able to change the Assignment Grou...

• Question

Unlocking Next-Level Cloud Visibility: ServiceNow Discovery using AWS SSM

Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS architectures, gaining a unified view of assets bec...

• blog