troubleshooting em/inbound_event webhook
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03-21-2022 01:20 PM
We are trying to troubleshoot why some Azure Monitors create events but there are some that don't. I suspect that its the json payload.
How can I see the raw data as SN receives it before it gets parsed into an Event?
https://<Instance>.service-now.com/api/sn_em_connector/em/inbound_event?source=azuremonitor
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Event Management
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03-21-2022 02:00 PM
Hi, if you are utilizing the ECC queue then you can see inbound and outbound payloads for the current day from the queue.
/ecc_queue_list.do?sysparm_query=sys_created_onONToday%40javascript%3Ags.daysAgoStart(0)%40javascript%3Ags.daysAgoEnd(0)&sysparm_view=
ecc_queue is a rotated table and records for the 6 days previous should be visible via the Table Rotation menu module.
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03-21-2022 02:06 PM
This looks like data coming and going from the MID servers. I don't think that this traffic goes through our MID servers.
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03-21-2022 04:16 PM
Hi, if this is an inbound API message and not a response to a message from the instance,
then I do not believe that the payloads are logged anywhere by default and think that you will need to enable some debugging.
These links may help
https://developer.servicenow.com/blog.do?p=/tags/rest-debugging/
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0546297
A search of the forum may also produce more details from similar posts.

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03-21-2022 05:58 PM
as far i am aware , during transformation of events sn does put them in sys log temporarily , you can easily tweak the code and get what you needed though , have a look at below rest reosource
https://INSTANCE_NAME.service-now.com/sys_ws_operation.do?sys_id=ad9f005f1b02bc504c2e5422604bcb5a