What ITOM subscription best ties with customer?

Cameron13
Tera Contributor

Team,

I remembered there was a link on Partner portal (some where), where you can select the best matching solution for your customer. It was kind of set of questions with drop down lists and answering/selecting different values, you can find out what is best ITOM suite; based on customer requirements. Could you please share the link reference   I have some information from customer and based on that information I want to propose them , what ITOM solution best fits for them. Also is there a link, document where I can explore the difference b/w ITOM Professional vs ITOM Enterprise ?

1 ACCEPTED SOLUTION

HLA falls under ITOM Health (Event Management)

 

RahulPriyadars_0-1695696749102.png

Predictive AI-Ops is combination of few Components like event Management, Metric Intelligence , Alert Correlation etc.

 

Predictive Intelligence is Part of Now Platform and Its consumed by many Applications like ITSM, ITOM, HRSD etc.

 

RahulPriyadars_1-1695696934719.png

 Some nice articles on similar topic which will guide you to Conclude many things. Predictive AI-Ops is not a separate things its all interconnected.

 

https://www.servicenow.com/community/itom-blog/a-comprehensive-overview-of-aiops-and-its-magic-in-ac...536390

 

https://www.servicenow.com/blogs/2022/aiops-predict-prevent-it-issues.html

https://www.servicenow.com/community/itom-blog/harnessing-the-power-of-servicenow-s-predictive-aiops...

 

Regards

RP

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3 REPLIES 3

Rahul Priyadars
Giga Sage
Giga Sage

There are standard service now docs available on Subscription. 

RahulPriyadars_0-1695611851113.png

 

 

Regards

RP

Thanks Rahul, where does Predictive AI with HLA falls ? Customer wants Predictive AIOPS with Health Log Analytics.

 

HLA falls under ITOM Health (Event Management)

 

RahulPriyadars_0-1695696749102.png

Predictive AI-Ops is combination of few Components like event Management, Metric Intelligence , Alert Correlation etc.

 

Predictive Intelligence is Part of Now Platform and Its consumed by many Applications like ITSM, ITOM, HRSD etc.

 

RahulPriyadars_1-1695696934719.png

 Some nice articles on similar topic which will guide you to Conclude many things. Predictive AI-Ops is not a separate things its all interconnected.

 

https://www.servicenow.com/community/itom-blog/a-comprehensive-overview-of-aiops-and-its-magic-in-ac...536390

 

https://www.servicenow.com/blogs/2022/aiops-predict-prevent-it-issues.html

https://www.servicenow.com/community/itom-blog/harnessing-the-power-of-servicenow-s-predictive-aiops...

 

Regards

RP