Workflow not getting triggered even after meeting the conditions in Production. it worked fine in SB, Dev & QA & UAT Instances

[krishna26]

Hi Everyone,

We have a orchestration workflow which is created on incident table it gets triggered upon certain conditions like 

State is New

Assignment Group is Sys_Auto_Resolve

Short Description contains Linux Perf Stat

Opened by Perf_Sys_User

the workflow triggered fine after developing in SB & testing, it's moved to Dev & tested worked fine all the time & it also worked fine in QA & also in UAT instance. But very unfortunately didn't getting triggered in Production.

Not sure why this happened

Had anyone ever faced this kind of unfortunate, typical issue if so please suggest the necessary actions to be taken. Pls

[Ashutosh Munot1]

Hi,

Without looking at the workflow and conditions we cant explain you. In context also it is not showing right.

Can you check the condition properly if it is meet or not.

Thanks,
Ashutosh

[Ankur Bawiskar]

Hi Krishna,

please share screenshot of workflow along with properties.

Regards
Ankur

[krishna26]

Hi Ankur & Asuthosh,

I couldn’t share the screen shot of properties & workflow at that moment because I am not having admin access in Production to check that.

later i checked with the admin team & found that the workflow is not triggering because it's not loading at all.

The reason for this is answered in https://community.servicenow.com/community?id=community_question&sys_id=8e6003e1db98dbc01dcaf3231f96... by Brendan Halliday.

Thanks

[krishna26 · Accepted solution]

The answer given by @Brendan Halliday in question  https://community.servicenow.com/community?id=community_question&sys_id=8e6003e1db98dbc01dcaf3231f96...  is correct