IT Service Management (ITSM) solutions are gaining prominence in the New Normal more than ever. The reasons are - reduced IT costs and the standardized IT service delivery within the organization. Having said that, here’s a lowdown of the salient fe...
IT Service Management (ITSM) includes various activities involved in - creating, designing, delivering, supporting and managing IT service lifecycles. One of the most common ITSM for IT professionals is often in the form of IT support services they r...
How can I configure approvals for my change requests in Service Now? The video below shows you how. In Madrid, approvals for change requests are no longer configured in the approval activities in workflows. Instead, a new workflow activity type is ca...
*german version below* Being a Trainer, students ask me how they can prepare for their CIS ITSM exam. Here are my tips, that conceptually apply also to other topics: 0. read the exam specification: https://www.servicenow.com/content/dam/servicenow/ot...
Some implementations are only as good as their documentation. One of the earliest things I implemented when I joined UC Davis was the push to have good release notes; good in terms of being both detailed and user-friendly, which means being able to e...
(Click here to view more details about Service Catalogs --> https://bit.ly/3lB8awD)Introduction: Basically when there is an issue, user will raise an incident/problem request. But when a user wants to have access to a particular application, create ...
Hi Let's assume you want to remotely update Short Description of your favorite Incident in ServiceNow instance. How to approach this by leveraging low-code development technique and Rest API? Please see below few very simple steps. 1) Create sub-flow...
Very Simple Method to Show Incident List on Portal Page Using Widget we are going to show the list of Incident’s on Portal Page. Follow the below simple steps to develop the logic. (Note: to get the Source Code click here --> http://bit.ly/2J2DJBU) S...
I have had a several customers who required implementation change tasks to be activated in a sequential order.In this case, the implementation tasks should be created before the change is submitted for approval and uses the “Change Task Type” and the...
Hi Everyone! A few weeks after our Go-Live of ServiceNow I received a request from someone on our Service Desk to think about a TinyURL-Like service for sharing links to tickets across our organisation. While it works to just copy/paste the ugly URL...
I have seen few question about how to search asset using scanner/camera on Agent Mobile app so here are the instructions. 1. Create Data Item (like below) Name: Assets Master 2. Create Applet Name: Asset Search If you want to update asset reco...
So, I got a requirement from a customer to find a way to read attachments content of incident in order to find if they hold finance data like invoices, bank statements and then associate the incident to relevant assignment group. When I analyzed the ...
It is quite challenging to define an overloaded term, as the implication and usage of such words have varying meanings. The same applies to ‘Automation’. This is usually perceived as a mechanism to kick off repetitive and mundane tasks with varying i...
Hello All, PFB article to do scripting in ServiceNow. Introduction to Scripting In this chapter, we're going to get a basic introduction to scripting in ServiceNow. As with the rest of we assume a basic understanding of the JavaScript scripting la...
Leverage this Community page to leave any comments or questions regarding the content covered during Lab2990 - Resolve Critical Issues Faster with Major Incident Management.
Are you getting bored of creating UI Policy Actions for each Variable? If the answer is Yes, then this is the right article for you. Normally, when you create UI Policy Actions for a Variable Set / a Catalog Item, you might need to create the same f...
Hi All, If you need to add members of child groups to the parent group while doing LDAP groups import then see attached file with scripts. All these scripts are used in transform map which is used to import Child Groups. Example: Rob and Chris are ...
Hello Folks, Assignment group auto-population / auto-determination is the most used methods in ITSM for Incident management. Automatically determining assignment group helped them in better routing of incident, less hopping and effectively less MTTR....
Before We Start, make sure you have gone through below docs- Understand Inbound Email Actions,Understand Service Catalog Script API. Also, you can look at the Script Include "Cart" on your dev instanceUnderstand Attachment API’s. Example: Email based...
In my previous article Change Management - Lead Times I was explaining a generic way to calculate Lead Time for a Change, in terms of calendar days; however you may want to skip Weekends and/or Holidays in some cases. Schedules Navigate to System Sch...
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