IT Service Management (or ITSM) is a shared service that provides a cost-effective, reliable, scalable, secure, feature-rich software tool that can be used by state agencies to manage Incidents, requests, problems, and changes in support of customers...
How to configure SLA definition using variables? ImageDescription01. >> Service Level Management > SLA Definitions02. New03. Name04. Type05. Table06. Workflow 07. Duration Ex: Days, hours, minutes, seconds 08. Well, Go to "Start Condition" tab09. Sh...
I have struggled a lot to find out the solution for extracting the CSV/excel file of desired results on click on UI action. Kindly,note this involves DOM hence,we are triggering UI page from UI action and downloadin the results with desired headers. ...
How to set the short Description field on an group approval ImageDescription01. ServiceNow Login02. >> System Definition > Business Rules03. New 04. Type name, for example "set Short Description App grp" 05. Select Group approval table sysapprova...
In this episode, we'll hear from Roddy Barnes about how BP embarked on their digital transformation journey. Roddy Talks about BP's digital transformation journey, how the organisation's IT department first digitized itself; and what enabled the tea...
One of the most talked about feature of ServiceNow is it’s no code/low code application development capability. Non-technical team members like business analyst can perform administration tasks within the tool without the need for scripting. Flow Des...
While working for Client Solutions on a recent project there was a decision to be made as to whether to go with a Greenfield implementation or to stick with the heavily modified pre-Aspen instance of ServiceNow. Of course reverting to OOTB was the be...
Traditional Service Management have long been aligning to ITIL, best practice guidance and multiple frameworks. The industry and markets are continuing to change and evolve, as we progress into the Digital Transformation journeys. As part of ongoing ...
If you've from a European country you'll know dates are horrible to work with in ServiceNow. It's not ServiceNow's fault, it's that most server software runs US date formats (mm/dd/yy) while the client/browser uses European date formats (dd/mm/yy). I...
Will Demonstrate What is problem Management, What are the Goals of Problem Management, What can be the problem sources and problem ticket Qualification policy, Problem Management Workflow, Example scenarios from which the problem ticket can be create...
Please open below link for Incident Management Process Tutorial: https://youtu.be/YRnB5W48svw
Here's an example of how to use a custom portal widget within the service catalog to manipulate UI policies. In this example, the customer wanted a configurable widget that would filter the contents of a form, allowing them to address specific incide...
LearnNow from Scratch and Prepare for the Certification The most common question that seems to pop up on the community has to be "How do I learn ServiceNow/prepare for ServiceNow Certification? You can prepare for your certification test by utilisi...
Trigger conditions specify when to send a particular survey and the persons to send it to. Survey administrators can use trigger conditions to configure the system to generate a survey instance each time a specified action occurs on a specified table...
var gr = new GlideRecord('sys_user'); gr.addQuery('sys_id', gs.getUserID()); gr.query(); if (gr.next()) { if(gr.manager!=''){ multipleManager(gr.manager);}else{gs.info("hi");} }function multipleManager(manager){var c=m...
Name :Resolve Action Name :resolve_incident client :check changeButtonColor('resolve_incident', 'Brown');//Action name or sys_id('resolve_incident') of button and provide color to the button(Brown) function changeButtonColor(buttonID, backgroundCol...
In Madrid there is a new functionality that will greatly reduce time and effort that we are spending on adding validations to the variables on the catalog form. The new feature is Variable Validation Regex. In several cases we will be doing the same ...
How to add a change task table in change email notification in workflow? ImageDescription01. Go to >> System Notification > Notification Email Scripts02. New03. Type a name 04. Type script following the sample code above using the ordinary GlideRec...
We are pleased to introduce the ServiceNow New York release. Below, you’ll find a brief, easy-to-understand overview of the new features and functionality New York supports, as well as their business benefits. We hope this overview helps you better u...
Set Up REST User From the ServiceNow instance, navigate to User Administration > Users. Click New. Fill in the following: User IDPasswordFirst name: The user's first name.Last name: The user's last name. Right-click the header and select Save.Under ...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
