ServiceNow Digital Journey Overview

Why it is recommended to use Asynchronous instead of Synchronous

Hi everyone,   When you are new to Servicenow sometimes you get confuse with  Asynchronous and Synchronous so I will explain this with an example just to understand why it is recommended to use Asynchronous instead of Synchronous so lets start with A...

ServiceNow Implementation Guide and Complete Solution Provider

As businesses move towards a digital ecosystem, it is important to leverage a powerful platform that can meet your evolving requirements and can also scale as your business scales. ServiceNow brings endless possibilities for improvement, efficiency, ...

Scripted REST API - For Knowledge Base Articles v2

Scripted REST API  - For Knowledge Base Articles This document explains how to create a Scripted REST API from Servicenow to search Knowledge Base Articles from any external web applications, details for consuming/testing the REST API is also explain...

Meraki User ID getNetworkMerakiAuthUser

While working on an integration with Meraki I realised that the merakiAuthUserId which is required for the  getNetworkMerakiAuthUser API call is just the base64Encoded string of email,accountType So as an example var email = "test.meraki2@gmail.com";...

Accessing Twitter from ServiceNow

In the age of social media it's important to access Twitter from ServiceNow. Here is a handy library to help you. var socialTracker = Class.create(); socialTracker.prototype = { initialize: function() { }, searchTwitter: function (searchFor){ ...

ServiceNow vs. BMC Remedy - Which is the Best ITSM Platform?

ServiceNow and BMC Remedy are two of the biggest giants in the IT managed services industry, accounting for up to 50% market share. Both companies have earned their reputation owing to a long list of satisfied clientele, multiple awards and ground-br...

What are the essential features of an ITSM platform?

IT Service Management (ITSM) solutions are gaining prominence in the New Normal more than ever. The reasons are - reduced IT costs and the standardized IT service delivery within the organization.  Having said that, here’s a lowdown of the salient fe...

What is the Best ITSM Platform?

IT Service Management (ITSM) includes various activities involved in - creating, designing, delivering, supporting and managing IT service lifecycles. One of the most common ITSM for IT professionals is often in the form of IT support services they r...

What's the deal with Change Approval Policies?

How can I configure approvals for my change requests in Service Now? The video below shows you how. In Madrid, approvals for change requests are no longer configured in the approval activities in workflows. Instead, a new workflow activity type is ca...

How you should prepare for the CIS ITSM exam. Tips and Resources.

*german version below* Being a Trainer, students ask me how they can prepare for their CIS ITSM exam. Here are my tips, that conceptually apply also to other topics: 0. read the exam specification: https://www.servicenow.com/content/dam/servicenow/ot...

Banner Release Notes Button (and thoughts about Release Notes)

Some implementations are only as good as their documentation. One of the earliest things I implemented when I joined UC Davis was the push to have good release notes; good in terms of being both detailed and user-friendly, which means being able to e...

Service Catalogs - Basic Tutorial - Simple Method and Simple Steps

(Click here to view more details about Service Catalogs  --> https://bit.ly/3lB8awD)Introduction: Basically when there is an issue, user will raise an incident/problem request. But when a user wants to have access to a particular application, create ...

Updating a record using the POST Method of Scripted REST API

Hi Let's assume you want to remotely update Short Description of your favorite Incident in ServiceNow instance. How to approach this by leveraging low-code development technique and Rest API? Please see below few very simple steps. 1) Create sub-flow...

Very Simple Method to Show Incident List on Portal Page

Very Simple Method to Show Incident List on Portal Page Using Widget we are going to show the list of Incident’s on Portal Page. Follow the below simple steps to develop the logic. (Note: to get the Source Code click here --> http://bit.ly/2J2DJBU) S...

Sequential Implementation Change Tasks

I have had a several customers who required implementation change tasks to be activated in a sequential order.In this case, the implementation tasks should be created before the change is submitted for approval and uses the “Change Task Type” and the...

Friendly Short URLs with Processors and UI Actions

Hi Everyone!  A few weeks after our Go-Live of ServiceNow I received a request from someone on our Service Desk to think about a TinyURL-Like service for sharing links to tickets across our organisation. While it works to just copy/paste the ugly URL...

Asset search using Agent Mobile App and update the Asset

I have seen few question about how to search asset using scanner/camera on Agent Mobile app so here are the instructions. 1. Create Data Item (like below) Name: Assets Master 2. Create Applet Name: Asset Search If you want to update asset reco...

A picture is worth a thousand words

So, I got a requirement from a customer to find a way to read attachments content of incident in order to find if they hold finance data like invoices, bank statements and then associate the incident to relevant assignment group. When I analyzed the ...

Accelerate your deployments using the ServiceNow HashiCorp Terraform Connector

It is quite challenging to define an overloaded term, as the implication and usage of such words have varying meanings. The same applies to ‘Automation’. This is usually perceived as a mechanism to kick off repetitive and mundane tasks with varying i...