50 Important Questions of ITSM What is order guide?What is record producer?In how many ways are notifications triggered?How you debug your code ?Can we send notification on condition basis ?Difference between Scoped application and Global applicati...
Hi all. It took me a bit to find out how to make script for New York which can be used in scoped application and I would like to share it with you, so maybe you will not lose your time. I am using this script in Web Services Operation (REST Scripted ...
We had a requirement of ordering multiple items using service catalog with some variables like Item Name, Quantity etc. This was usually handled in a way by creating multiple catalog items and adding them to the cart. But, in this scenario, our requi...
Hi All. I have been publishing articles on Discovery and software normalization. Please refer to the following link: Discovery and Software Normalization In this article, I am going to talk about reconciliation process. What is License Reconciliation...
Hi All, I recently had the displeasure of figuring out how the heck the new multi-row variable sets work, and how to mash the data into a record producer script to get something useful on the other side. There doesn't seem to be much (if any) documen...
Scripting Standard Change Templates in a Scoped Applications! Recent times I faced issue to Apply Standard Change Templates in Scoped Applications as applyTemplate function doesn't work in scoped application.Here is what I did to Achieve this! Step 1...
Ever getting requests to be able to query your CMDB for all/every downstream relationship? It is something that has come up frequently for me. The GUI OOTB CMDB query builder is of course incredibly powerful (and easy to use) but I also feel as tho...
I have come across a business requirement at one of my large enterprise customers which is somehow special to the ServiceNow platform, but still something I bet most larger customers working with outsourced IT teams should encounter - one way or anot...
Hello ITSM Community We are in progress of improving various aspects along the service setup experience for our customers. Please help us understand your current experiences when entering a Business or Technical service into ServiceNow, while prov...
Hi One interesting question asked in the Community was, if we can track all Workflow Activities executed on any given record in the work notes of the attached record. Scenario: You have a Workflow attached to an Incident, and you want to track each...
While working on the call record and their management -I came across a requirement to convert call records to service request and copy the short description and description of the call record onto the variables on catalog item.The basic approach avai...
Here i'm going to share one script using that all variables in catalog item becomes read only. Now we see that for making multiple field Read only we need to write one or more UI Policy action in case of ui policy as per the best practice and also it...
I struggled a bit with this (and the documentation out there), so figured I’d share with the community. In relation to: https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/list-administration/reference/r_ContextRanking....
RFCs need to go through a managed process to guide decision making and execution toward a successful outcome. A formal change management process is critical to implementing change in a fast, resource-efficient, low-risk manner. The change management ...
Best practices for successful ITIL incident management:- Offer multiple modes for ticket creation including through an email, phone call, or a self-service portal.Publish business-facing, custom IT incident forms for effective information gathering.A...
Knowledge OOTB - Documentation gap - Ownership groups and User criteria in knowledge articles. Use case: Control access to knowledge articles using user criteria as per Servicenow documents/release notes. https://docs.servicenow.com/bundle/geneva-ser...
Help us welcome in the latest Now Platform® release. Orlando — is now available! Now Platform Release Fact Sheet: Orlando Orlando release is now available (Summary Blog) ..................................................................................
I think that we can all agree that it is more important than ever for organizations to empower their users with the right access, when they need it, where they need it, and of course securely. Those however can be challenging and even conflicting st...
Hi All, when i checked user profile with thier user id ... in user id showing sys id insted of username( Email ID) ... could you please guide some one .
As you all may know, there is a new Variable Set type in London, which is a long awaited functionality: it allows to gather a list of variables from the customer. I love this new feature, because in the past we need that, and have to create a lot of ...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
