I have come across a business requirement at one of my large enterprise customers which is somehow special to the ServiceNow platform, but still something I bet most larger customers working with outsourced IT teams should encounter - one way or anot...
Hello ITSM Community We are in progress of improving various aspects along the service setup experience for our customers. Please help us understand your current experiences when entering a Business or Technical service into ServiceNow, while prov...
Hi One interesting question asked in the Community was, if we can track all Workflow Activities executed on any given record in the work notes of the attached record. Scenario: You have a Workflow attached to an Incident, and you want to track each...
While working on the call record and their management -I came across a requirement to convert call records to service request and copy the short description and description of the call record onto the variables on catalog item.The basic approach avai...
Here i'm going to share one script using that all variables in catalog item becomes read only. Now we see that for making multiple field Read only we need to write one or more UI Policy action in case of ui policy as per the best practice and also it...
I struggled a bit with this (and the documentation out there), so figured I’d share with the community. In relation to: https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/list-administration/reference/r_ContextRanking....
RFCs need to go through a managed process to guide decision making and execution toward a successful outcome. A formal change management process is critical to implementing change in a fast, resource-efficient, low-risk manner. The change management ...
Best practices for successful ITIL incident management:- Offer multiple modes for ticket creation including through an email, phone call, or a self-service portal.Publish business-facing, custom IT incident forms for effective information gathering.A...
Knowledge OOTB - Documentation gap - Ownership groups and User criteria in knowledge articles. Use case: Control access to knowledge articles using user criteria as per Servicenow documents/release notes. https://docs.servicenow.com/bundle/geneva-ser...
Help us welcome in the latest Now Platform® release. Orlando — is now available! Now Platform Release Fact Sheet: Orlando Orlando release is now available (Summary Blog) ..................................................................................
I think that we can all agree that it is more important than ever for organizations to empower their users with the right access, when they need it, where they need it, and of course securely. Those however can be challenging and even conflicting st...
Hi All, when i checked user profile with thier user id ... in user id showing sys id insted of username( Email ID) ... could you please guide some one .
As you all may know, there is a new Variable Set type in London, which is a long awaited functionality: it allows to gather a list of variables from the customer. I love this new feature, because in the past we need that, and have to create a lot of ...
General Use case: How to add portal feedback similar to HI portal. My use case: How to add portal feedback button similar to HI portal and link it to the survey. I have found many posts on how should I add portal feedback similar to HI portal. Thanks...
We had a reference variable where the autocomplete did not work (or at least not in any reasonable amount of time) and it took on average 13-15 seconds on a good network connection to load the results when the search window was opened. Since this be...
This is a Article is about how to Sync Google Calendar event with servicenow calendar (user_calendar_event) First use the Google Developer Cosole to set up an OAuth 2.0 provider, you can find more information here. Then you need to Create an OAuth pr...
In Orlando release, Incident management capabilities have been enhanced in Agent workspace. This would enable Service desk / Tier-1 agents to do their E2E work in Agent workspace. At a glance below Incident management capabilities are added or enhan...
Hi all! So some of you will be in the same position I am currently in on my current implementation of ServiceNow. You have the basic ITSM functionality working as you want it, but discovery may still be ongoing, or you may still be trying to convienc...
Here's a quick script that will prevent large attachments from being added to catalogue items in the Service Portal function onSubmit() { var attachments = this.angular.element("#sc_cat_item").scope().attachments; var submitForm = true; attach...
Hi Everyone, I've been searching earlier on how to add fields or columns in Change Request Approval summarizer and found no results. So here are just simple steps to add fields in the Change Request Approval Summarizer. Open an existing change record...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
