Recently I was part of the team the enabled walk-up experience for a customer. Here are some of the learnings - 1. Did you know that there is Walk-up experience capability available for both ITSM and ...
As ServiceNow administrators, we occasionally encounter situations where data needs to be adjusted due to mistakes or systemic cleanup efforts. One such challenge arises when modifying the contract mo...
Do you analyse ServiceNow data to improve IT help desk performance, uncover trends, and deliver key metrics? Your expertise in enhancing service processes and tracking efficiency is invaluable to us. ...
ITSM Agent Workspace is deprecated, and is no longer supported by ServiceNow. The Migration Utility for Service Operations Workspace (SOW), available for free in the ServiceNow store, allows an admini...
With the Q4 Store release comes many improvements to IT Service Management. ITSM delivers resilient IT services and create experiences to help make teams more productive. With this, enhancements have ...
Hello Everyone, This includes Tech Talk Session 12 on ServiceNow E-Bonding Integration with @RaviG1780944930 Link to visit the podcast on YouTube again: If my content helped you in anyway, please mark...
Introducing problem management models in Xanadu, and the dynamic overview tab for problem records in Service Operations Workspace (SOW) 6.x. Updated for SOW 6.1.Last time we looked at what was new in ...
Resolve Incidents Faster and Elevate User Experiences with the Xanadu Release of ITSM In the ever-evolving world of IT service management, staying ahead of the curve is essential. The Xanadu release o...
Keen to see what DEX can do for your employee experience? Join me for a live demo on Wednesday 28th August to explore how to: Enable employees to solve their own issues without contacting IT Give serv...
Xanadu General Availability 10th Sep
https://youtu.be/x8awRZ_pvyo
Recently, I encountered a requirement to hide the workspace menu in the Next Experience. This is necessary for various reasons, such as improving user interface, or restricting access to certain works...
There is nothing better than an instructor-led ServiceNow course. We cover the material in the on-demand course and then usually go a little further. We explore questions presented by students. We tal...
https://youtube.com/live/czv4eUMEBmU
