Kyndryl, Inc

Kyndryl Inc

About Kyndryl, Inc

Kyndryl (NYSE: KD) is the world's largest IT infrastructure services provider. The company designs build, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl's s nearly 90,000 employees serve over 4,000 customers in more than 60 countries around the world, including 75 percent of the Fortune 100. For more information, visit https://www.kyndryl.com/us/en/about-us/alliances

ServiceNow Designations & Awards

APJ Regional Partner Award 2022

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 5
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 4
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 3
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 7
  • Suite Certification - HR Professional 4
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 3
  • Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 4
  • Certified Implementation Specialist – Discovery 44
  • Certified Implementation Specialist – Event Management 14
  • Certified Implementation Specialist – Service Mapping 13
IT Service Management
  • Certified Implementation Specialist – IT Service Management 93
  • Suite Certification - ITSM Professional 18
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 47
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Colombia, Chile, Mexico

  • APJ

    South Korea, Hong Kong, Thailand, Japan, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, United Kingdom, Spain, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Norway, Poland

ServiceNow Resale Territories

  • AMS

    Argentina, Peru, Canada, United States, Brazil, Colombia, Mexico

  • APJ

    South Korea, Hong Kong, Thailand, Japan, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Estonia, Lithuania, United Kingdom, Spain, United Arab Emirates, Denmark, Belgium, Germany, Norway, Poland

ServiceNow Service Provider Territories

  • AMS

    Argentina, Peru, Canada, United States, Brazil, Colombia, Mexico

  • APJ

    South Korea, Hong Kong, Thailand, Japan, Indonesia, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, Estonia, France, Lithuania, Iceland, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Israel, Norway, Poland

Partner Locations

  • AMS

    Argentina, Peru, Canada, United States, Brazil, Colombia, Chile, Mexico

  • APJ

    South Korea, Thailand, Japan, Indonesia, Australia, India, Malaysia, Philippines

  • EMEA

    Austria, The Netherlands, Luxembourg, Switzerland, Italy, United Kingdom, Spain, United Arab Emirates, Germany, Poland

Headquarters

New York, New York, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.25 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.