ServiceNow Apis Tutorial | ServiceNow API documentation | What is ServiceNow API
Hello and welcome back this video provide a rough guide on where to customize and then we'll cover APIs
as All right so as the title hints this should only be used as a rough guide on where to customize.
So first you should ask yourself if you'll be customizing on the client-side or server-side. if client-side ask if you're setting a specific field to required read-only or visible.
If the answer is yes you typically use a UI policy the answer is No.
You'll typically use a client script. If the original question client or server was server Then you ask yourself Is it on a record action.
So do I want to run a script when a new record is inserted or updated?
The answer is No.
Ask yourself Will this be a button or menu.
If that answer is yes you'll typically use a UI action.
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