3rd party announcements in the change calendar

[robv]

Hi all,

I want to show maintenance announcements from 3rd parties in the change calendar, so we can judge if that maintenance is not in conflict with our changes.

I receive the announcements in my email, and will add the text manually in ServiceNow (hopefully automated in the future). 

As these are announcements I only want to fill short description, description, planned start & planned end.

No approvals or phases are necessary, just the announcement on the right dates in the change calendar.

What is the most efficient way to publish the announcements in the change calendar?

Thanks you!

Kind regards, Rob

[Kieran Anson · Accepted solution]

Hi Rob,

I would create a new change model  for your requirement. This way you can easily categorise and drive the changes within your requirements, have visibility of the work being done. And even though it's 3rd party maintenance, it should still be treated as a change management activity. 

[Kieran Anson · Accepted solution]

Hi Rob,

I would create a new change model  for your requirement. This way you can easily categorise and drive the changes within your requirements, have visibility of the work being done. And even though it's 3rd party maintenance, it should still be treated as a change management activity. 

[Dr Atul G- LNG · Accepted solution]

Hi @robv 

We had similar use case. You can use the change model and that will help you , but just to ensure, are you getting email from 1 vendor or many? If many then is the format of email is same ( I assume is NO), so need to do parsing of that email and then via inbound action with change model create teh change.

Practically the SN part of change is easy but the parsing the email is tough as all vendors has its own format.