Add\Change RITM Approver

Alistair_Pleas1
Tera Contributor

‎09-02-2020 11:24 PM

Hi Guys,

We have come across an issue with the manual update\add of approvers on an RITM.

Our Service Desk sometimes are required to update or add new approvers onto RITM's that are currently in progress and waiting approval. when adding the new approver via the edit UI button within the RITM approvers related list it seems as though the new approver is not actually linked to the RITM and the request will skip approval when any action happens on the request.

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find_real_file.png

Any help with this would be great.

Thanks

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Omkar Mone
Mega Sage

‎09-02-2020 11:40 PM

You can add a manual approval activity in the workflow,

Please find the below link which would guide you in the right direction - https://community.servicenow.com/community?id=community_question&sys_id=abda0f6ddb5cdbc01dcaf3231f96...

 

Regards,

Omkar Mone

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