Hi All, We have a two user criteria in which one is country based and another one is role based. To explain the scenario in detail, we have applied a country based user criteria under not available for to a catalog item as it should not be visible to...
HI team, I have to copy attachments from HR case to HR task. I tried below code Table : sn_hr_core_case After BRule with inssert and update. code should be:var sysID = current.sys_id; var CopyAttach = new GlideRecord('sn_hr_core_task'); CopyAtta...
Hi All,I'm facing one issue. We are doing bidirectional eBonding between two instances to copy incident records using flow designer and "ServiceNow remote instance spoke" and created flows on both the instances. However, the issue is it is going in ...
Hi Team, Inside incident form, we have customer field which is reference field of user table. when we search for a particular user by lookup using list, we are not able to find the user but when searched globally in the user table, we can find the us...
How to find what actions (UI Policies, BR's or Client scripts) running on specific field (on incident form) instead of checking configure all (table level).
When you see the role assigned to the User IDIs there a way to tell which group the ServiceNow role was assigned to or personally assigned?
After upgrading to San Diego the field watcher does not show the javascript log at the bottom of the page or nothing happens when clicking on the bug icon. Please suggest if any one faced similar issue and what is the solution for this. TIA ~AK
I am trying to link the knowledge article to my Request but as soon as I attach the knowledge article to my Request, so instead of showing the article content in description box, it is showing the article HTML code. Can someone please help me with th...
I have a response stored in a string variable and want to fetch the ticket number but I am not able to traverse through the output. Output : <?xml version="1.0" encoding="ISO-xxxx-xx" standalone="yes"?> <Web-Ticket> <Change> <pro> <text>Change succes...
I need to add CAB workbench has the agenda auto populated with Normal and Emergency changes as described. Normal Change - Change CAB date is the same as the CAB meeting date.Emergency Change - Change CAB date is the same as the CAB meeting date.Stand...
When a non-admin user does a search with global search, the results do not show the incident table but it does show other tables like Catalog Tasks and Users. But when I do the same search as an admin, the incident table results show up: I can...
Approval Link for the Service portal through email script
Hello,I am wondering if it is possible to import a CSV file that it doesn't any header. I tried and ServiceNow says expected two columns but there is only one.I checked out on google and I see that some peope having same requirement sometimes while w...
Hi , I was trying to make "current status" widget to display service offerings but in the service status page outage details are missing. Body HTML template: <div ng-if="!data.service || data.outages.length > 0" class="panel panel-{{options.color}...
Hi all, I have two scenarios on the incident form. I need to set category field mandatory based on specific Assignment GroupsFor those specific Assignment Groups and Configuration items are not (ABC,XYZ) then description field should be mandatory. Fi...
