ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to export the data from a dashboard

Hi All, I have a PA Dashboard called Cloud operations workspace which doesnt provide export functionality. Customer wants to export the data in excel. Could you please help me how to configure the export functionality there.

Madhu5 by Tera Contributor
  • 1935 Views
  • 2 replies
  • 0 helpfuls

Event Parm 1 and Event Parm 2 in Email Notification

Hi Team,  We have Event Parm 1 and Event Parm 2 in Email Notification. There are set of users getting notifications on these two parms. How can I edit or add user's on these two parm's, from where I can do amend this list. Please help.  Thanks Ashok

B Ashok by Tera Guru
  • 2816 Views
  • 3 replies
  • 0 helpfuls

Update a record using record producer

Hello Everyone! I am looking to updates an existing record on a table rather than inserting a new entry using record producer. The record producer contains one reference variable, once a selection is chosen, I have a script that populates  the releva...

TejasviR by Tera Contributor
  • 1022 Views
  • 4 replies
  • 0 helpfuls

Resolved! closure codes and closure notes are mandatory

Hi, I have a requirement where the user are able to close the incident from the list view without the closure notes and closure codes. I need to make sure they should fill the close notes and close codes before resolving or closing the ticket. I have...

Adarsh15 by Giga Contributor
  • 3350 Views
  • 13 replies
  • 2 helpfuls

Tags - How to check whether a record has tag/s

Hi , I have a requirement where I need to filter all the records on the task table which have tags attached to them. These tags are stored in the Labels table. But when I open a list view with the column 'Tags', I cannot do 'Filter Out' for the empty...

Resolved! How to store value in reference variable through scripted rest API

Hi Experts, I have created 4 variables. 1) Requested for - reference field 2)mobile number - single line text 3)short description - single line text 4)detailed description - single line text I am trying to store values through scripted rest API. valu...

find_real_file.png
SK36 by Tera Contributor
  • 982 Views
  • 2 replies
  • 2 helpfuls

Add callers assets to incident form

We would like to the Requested For's assets related to them on our Incident form. So when we type in the Requested For's name we would like to display a field showing their asset(s). We would then like to select that spcific asset they are calling ab...

schmidt4081 by Tera Contributor
  • 2371 Views
  • 4 replies
  • 5 helpfuls

Resolved! AWA Reporting

Hello Community, Is there any way to check in AWA that who are online and who are offline . I need to do some reporting on agent activity. Is it stored anywhere? @Mohith Devatte  Thanks.