How to disable VA chat icon from service portal theme.
Hi All, How can I disable VA chat icon from service portal theme. Please refer image. Thank you in advance.
Forum Posts
Where is the Division info pulled from?
Would anyone happen to know where the "Division" field pulls its information? I gather that ServiceNow (Rome) gets the user profile info from AD, but does anyone know specifically where it gets the "Division" info.
Resolved! Admin see List view not available for ITIL users
Hi all! Our admins can view this list, and change. But ITIL users dont have this menu. Am i missing something? Thanks!! (above is ITIL view)
Substract "On Hold" Time from Duration Field
Hello everyone. In the company came this request. Knowing that the "duration" field calculates the TOTAL lifetime of a ticket, it's necessary to subtract the time in which a ticket is "on hold" from the total calculation of the duration field (cale...
Request itself is closed but the RITM is still open
when the Request itself is closed the RITM is still open and the only way to close it, is by deleting the RITM. Shouldn't the RITM's also close or change state from Open? It is confusing if you want to report on RITMs
Resolved! When I attach a Document to KB article, I can not find the attachment when I go to search for the article via the Employee Center
Hello All, When I attach a Document to KB article (Organization Knowledge) I created. Once the article is published, I can not find the attachment when I go to search for the article via the Employee Center portal. Below is what I get when I check th...
Global Search on Now Mobile to search for Incident and Changes
Hi Experts, I am looking out for a way to enable GLobal search capability on Now Mobile application where end users can search with direct incident number from the search field.OOB, only catalog item and Knowledge articles can be searched.I tried t...
Resolved! how to provide validation for input URL field , either using string field or URL type field
I had added an URL field in form where users will give URL values as input ; and I want to validate that URL field that means if user enters URL consisting (https / www) it will take the value OR ELSE if user enters string or integer value in place o...
What are the limitation of breakdown source in Performance Analytics
can any one help me? What are the limitations of Breakdown Source in PA
Change - Auto add agenda items to CAB
As a Change Process owner, I want any a filter to be used to include the following changes to be included in that CAB meeting's agenda. Normal Change - Change CAB date is the same as the CAB meeting date and the state is AUTHORIZEEmergency Change - C...
Resolved! How to check if logged in user is in the Incident watchlist in Widget server side script?
Hi All, We have a 'Incident cancellation' widget which we need to hide if Logged in user is in the Incident watchlist. Please suggest the code snippet for the same. Thanks Aki
How to add phone icon in the place of info icon at right side of caller field
How to add phone icon in the place of info icon at right side of caller field
Editing fields in ServiceNow Agent App
Hi Everyone,Previously we used the old ServiceNow Classic app which was good in some areas and poor in others. So I have been testing the ServiceNow Agent App and I like the look of it, but things like dashboards and certain fields from the incident ...
I would like to prevent an INCIDENT from being re-opened by email after being closed for 7 days
Hello, We currently have an email that goes out to Users when their case is closed. There's a link in the email that the User can click to reopen the case if not satisfied with the resolution. As is, the link is allowing the case to be re-opened eve...
Resolved! While creating table auto number prefix get dissapear how can i reset - Auto number ?
while already created a table form once its auto populated the prefix number but the tick box auto -number gets dissapear. could anyone help..
