add option to impact and urgency fields

[arangi naresh1]

when we select category has inquiry then remove choice 1-high from impact and urgency fields, if we change category from inquiry to other then choice 1-high should display from impact and urgency fields...

[arangi naresh1]

we tried  this but there is no result

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
var cat = g_form.getValue('category');
if (cat == 'inquiry') {
g_form.setDisplay('subcategory', false);
g_form.removeOption('impact', 1);
g_form.removeOption('urgency', 1);
g_form.showFieldMsg('impact', 'low impact is not prefering high priority', 'error', true);
} else {
g_form.setDisplay('subcategory', true);
g_form.addOption('impact', 1);
g_form.addOption('urgency', 1);
g_form.hideFieldMsg('impact');

}

}

[shloke04]

Hi @arangi naresh 

You need to have an On Change Client script on Category field and update it as below:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
	if(newValue == 'inquiry'){
		g_form.clearOptions();
		g_form.addOption('impact','2','2 - Medium');
		g_form.addOption('impact','3','3 - Low');
		g_form.addOption('urgency','2','2 - Medium');
		g_form.addOption('urgency','3','3 - Low');
		
	}else{
		g_form.clearOptions();
		g_form.addOption('impact','1','1 - High');
		g_form.addOption('impact','2','2 - Medium');
		g_form.addOption('impact','3','3 - Low');
		g_form.addOption('urgency','1','1 - High');
		g_form.addOption('urgency','2','2 - Medium');
		g_form.addOption('urgency','3','3 - Low');
	}

   //Type appropriate comment here, and begin script below
   
}

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[arangi naresh1]

its working..thankyou

[shloke04 · Accepted solution]

Great to hear that.

@arangi naresh Can you please mark the answer as correct as well and close this thread for others.

Regards,

Shloke