Hi all, I am facing an issue in which for certain incidents, when they are resolved, the response SLA completes, BUT the Resolution SLA does not complete, i.e. is still on 'In progress' stage. On checking the Resolution SLA timeline of the incident, ...
Is there a way to make Classic UI as the default and allow the user to switch to the new UI on report builder?
Does servicenow has a log or something that records what all scripts (client scripts, business rules, schedule script, etc) that ran for a particular record (eg. INC, CHG, etc)
Hi Team, There is a field "Time Worked" I have added to RITM form, however it is not capturing the value when I generate the report for task_time_worked table. However catalog tasks and incident captures it and display the value when pulled through r...
Hi All, We have a requirement where we want to import User and Contacts data in Servicenow through LDAP and we have received multiple starting search directories for the same. for eg Contacts= OU=Fulfillment,OU=OtherAccounts,DC=mycompany,DC=example U...
Script to check if the logged in user belongs to any one of the groups?( Not a specific group, any one of the group)
We are working on getting our stockrooms set up and I have a couple of questions. I am hoping someone can provide some guidance on set up or best practice. 1) If I set up hardware as a consumable it seems we cannot retire or dispose of these items. T...
I would like to create a survey where if they answer yes to a specific set of questions, it would create a record in a table, and show a link to that table, otherwise, it shows generic text. Could anyone tell me on how to do this please?
Hello, I have a similar question as asked here https://community.servicenow.com/community?id=community_question&sys_id=b9b54321db1cdbc01dcaf3231f961998 Basically, when clicking into a module that is a 'List of Records', is there a way to have the li...
how to call script include in server side and Client side? i need example?
I Have a Catalog Item which prompts (using an Onload Client Script) for Agreement or Cancel to a Terms and Conditions. When a User Clicks 'Cancel' I want it to redirect to my portal homepage. Can I simply do this in the Catalog Client Script? If not ...
I would like to use a URL to create and populate a record with predefined values. I am able to populate all fields on the new form with the exception of a reference field. I will be able to provide the number of the record associated with the referen...
Geneva added the ability to copy a change request. We need to edit the fields that are copied on the change and the related change tasks. Where do we go to do that?
with an example
How do I get a developer instance spun up on line so we can better understand functionality and features for: 1. Major Incident Management application 2. Incident Communications Management 3. Notify 4. On Call Scheduling 5. Portal - major incident St...
