Resolved! How to reset SLA when Assignment group changed?
Hi , I am new to Service Now. My requirement is when the Assignment Group is changed automatically SLA restart.Please help me.
Forum Posts
Resolved! Agent workspace - UI buttons issue
Hi all, I would like to know why the UI buttons and their functionalities that are configured in ITIL view are not getting reflected in Agent workspace ? For each and every button we need to go to UI actions and select workspace form button and write...
Business Rule to copy approval/approver comments to the Requested Item
I found a script on the forum for the workflow after the approval and it seems to be working but we'd like to setup a Business Rule instead to update the RITM with the Approver Comments. We have some that reply to the email to approve and then minute...
Resolved! Assigning a task to a previous task fulfiller
Hello, I have a workflow that opens a first task for approval then a series of tasks. I require the second catalog task to be assigned to the assignee of the first. I`ve tried a few things but the task keeps opening for the proper group but the ass...
Resolved! How to Change/Edit the Resolution Code on Closed Incidents
Hi there, For Governance reasons to properly track our incidents, we have a requirement to periodically change the resolution code after an incident is closed. Anyone know how to do this? Here the list of our Resolution Codes, but currently once t...
How to "flag" a task that needs attention
Hello, I am looking for a way to allow fulfillers to "flag" problematic sc tasks. I dont know if there are any OOB ways to do this or not, but i wanted to see if anyone had any suggestions on the best way to do this. They just want to be able to som...
Resolved! Difference between Problem status - Resolved, Closed, Resolved/Closed
Anyone know the differences amongs problem status Resolved, Closed, and Resolved/Closed? And when they are used? In the Problem Status field, you can select Resolved, or Closed. However we can also click on the Problem form Context Menu and select "C...
Resolved! What is fulfiller UI?
What is fullfiller UI? I read below link of document , but i can't understand fulfiller UI. https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-agent-chat.html Thank you.
"glide.ui.list.allow_extended_fields" Pros and Cons?
Hi All, I would like to know why "glide.ui.list.allow_extended_fields" this property is disabled by default? Will there be any performance impact if we enable this? Thanks,Kannan
have to create a business rule to close the RITM and REQ if the all related tasks got closed.
the issue here is , few requests are not getting closed. so i want to create a busienss rule to check all the related tasks are got closed or not. if all closed it has to close the RITM and REQ. if not it should not execute. please help me with the s...
What are the plugins for ITSM Professional Suite
Does anyone know what the plugins are for ITSM Professional. My company has plans to upgrade to ITSM Professional in the start of 2020 but we would like to have that enabled in our sub-prod instances before hand to get a better understanding of the ...
Resolved! How can i get the Domain Picker at the top?
Hi, How can i get the Domain Picker at the top? Regards,
Resolved! Using Copy Change Feature we needs to copy change tasks fields also , How to implement?
Hi All, We are using "Copy Change" UI action in change module. We need to copy the Change Task fields along with the change request fields from the originating Change Request, We can see "change_task" is mentioned in the below system property which u...
How to handle special character like Japanese in an incoming email ?
Hello all, I recently has an issue with incoming email contain special character like Chinese or Japanese, ServiceNow does not recognize it and translate it to ���. Is there a way to fix this issue ?
Resolved! Assignment Lookup Rules and Assignment Rules
When we implemented ServiceNow we built a custom routing table and implemented rules on our Incident Form that check for the correct routing groups, etc. Over time that table has become large and difficult to maintain and we have been looking to go...
