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How do you manage audio/visual (A/V) / meeting room equipment?

Hi,How do you manage your audio visual or meeting room equipment such as projectors, screens, conferencing equipment, etc. ?Do you have a new asset class for them, what do you do for their configuration items - do you create a new class or extend? Ju...

baronne by Kilo Contributor
  • 5191 Views
  • 6 replies
  • 2 helpfuls

Performance issues with auditing on all tables

Good afternoon,  Does anyone know if there would be performance issues by having auditing enabled on all tables? (Jakarta version). Is it best practice to only have certain tables enabled for auditing and if so, do you know which ones they would be? ...

Lindsey6 by Giga Contributor
  • 1477 Views
  • 1 replies
  • 1 helpfuls

How to conditionally display Activity filter for the users

We have a requirement  to  display Activity stream for only certain users  who meets the  certain conditions on the ticket.  Ex: Users can see all other ticket Activity stream only  certain tickets  can be allowed to specific  users to see  Activity ...

Rahamath by Tera Expert
  • 1399 Views
  • 3 replies
  • 0 helpfuls

Resolved! Validating the ServiceNow System For FDA Compliance

We are a medical device company and planning to start using ServiceNow change management.  Our compliance folks tell me that we need to validate ServiceNow before we can do that, per FDA regs.  In the past, when validating SaaS systems, we start with...

johnfeist by Mega Sage
  • 4454 Views
  • 5 replies
  • 2 helpfuls

Moving variable change from child to parent

Good Morning,             I have two custom tables currently. The record producer I have writes a record to table 1 and the workflow contained in it also spawns off a task to table 2. I have managed to map variables from the parent (table 1) to the c...

Field Value is not being displayed on the List View

Hi All,We are facing an issue on the Incident form, we have a Location field on the form which displays the Caller's Location.The Location is a combination of the (Workstation+Floor+Building+Location) values.Now, when any incident gets created the Lo...

Angshuman3 by Mega Guru
  • 6137 Views
  • 7 replies
  • 1 helpfuls

Windows Credentials Authentication Failed

I have hosted Mid Server in my AD. and im successfully getting the Mid Server Status "Up" and Validated "Yes".Also i have configured LDAP and fetched all the Users and Group from AD. and know i want to update the password of AD from ServiceNow for th...

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Nitesh A by Tera Expert
  • 2772 Views
  • 7 replies
  • 1 helpfuls

Advanced script for User Criteria.

Dear All, I have a requirement in which I need ti grant access to item if user has a role or has a checked box in user profile  as true. I checked the code using logs, but inside_2 is returning. Below is my code:   checkCondition();function checkCond...

Resolved! Change the Service Portal Banner Links

Hi all. We would like to use the term Service Catalogue instead of Service Catalog as we use GB English in New Zealand. I have been able to find almost all places to change this term except for the Service Portal Index page Banner link (see attachmen...

David M1 by Tera Contributor
  • 4032 Views
  • 3 replies
  • 7 helpfuls

REST API License limitation

In case I will connect to Service Now API to update and retrieve information for my Tickets/Incidents and allow users in my organisation to track and update information from my custom made UI that utilises REST API will it breach license agreement ? 

Philip30 by Kilo Explorer
  • 3550 Views
  • 3 replies
  • 0 helpfuls

Resolved! user profile photos from LDAP active directory not displaying

Hi, When i am trying to import the user profile pictures from LDAP Active directory in to servicenow, hexadecimal number for the photo is truncating so that profile picture is not showing up but where as it is working fine in our dev instance but in ...

kkswamy by Tera Expert
  • 2385 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to count number of child records - Relationship table

I am trying to find out the number of childs that exist to a parent by gliding the relationship table, I am using the below script but result coming as 'undefined'. var ciSysIds = ['09653fa7db4f9b00e0a45bc0cf96192c']; var agg1 = new GlideRecord('cmdb...

Paul125 by Kilo Guru
  • 2559 Views
  • 8 replies
  • 1 helpfuls

Model Categories - CI Class

We are currently resetting our ServiceNow instance, and implementing a lot of our modules along with developing new processes to ensure that we can support these modules properly.Two of the key items that we are working on implementing are Configurat...

ryanstefani by Kilo Contributor
  • 3654 Views
  • 2 replies
  • 1 helpfuls