Adding a user to the Admin Group

terrieb
Tera Guru

Not sure if any one else is having this issue, but as the sys admin, I previously had the ability to add a member to the Sys Admin group to grant admin privileges just by elevating my role during the session.

terrieb_0-1688733555854.png

 

However, after doing this, when I tried to add a new member to the Sys Admin group, I get this banner along the top after I hit save in the Edit Members tab and it doesn't add the person.

terrieb_1-1688733608027.png

 

I check the KB Article 

terrieb_2-1688733642058.png

 

I have done the steps in that reference but still can't add anyone!

 

Suggestions/Resolution????

 

Thanks!

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@terrieb 

did you try to logout and login again to check if it has worked fine?

this KB has the workaround

How to adjust granting of roles and groups to use background jobs instead of Foreground job. 

Solution as per above link:

  • Add system property glide.ui.schedule_slushbucket_save_for_group_roles and set to true. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I don't have that system property so can you send me the steps to create the one to turn to true in your reply?

Thanks

I have that and it is already set to true

 

I also logged out and logged back in and still can't make the change

terrieb_0-1688741907352.png

 

@terrieb 

try raising HI ticket

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader