Adding a user to the Admin Group

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07-07-2023 05:41 AM
Not sure if any one else is having this issue, but as the sys admin, I previously had the ability to add a member to the Sys Admin group to grant admin privileges just by elevating my role during the session.
However, after doing this, when I tried to add a new member to the Sys Admin group, I get this banner along the top after I hit save in the Edit Members tab and it doesn't add the person.
I check the KB Article
I have done the steps in that reference but still can't add anyone!
Suggestions/Resolution????
Thanks!
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07-07-2023 06:45 AM
did you try to logout and login again to check if it has worked fine?
this KB has the workaround
How to adjust granting of roles and groups to use background jobs instead of Foreground job.
Solution as per above link:
- Add system property glide.ui.schedule_slushbucket_save_for_group_roles and set to true.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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07-07-2023 07:55 AM
I don't have that system property so can you send me the steps to create the one to turn to true in your reply?
Thanks

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07-07-2023 07:58 AM
I have that and it is already set to true
I also logged out and logged back in and still can't make the change
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07-07-2023 09:21 AM
try raising HI ticket
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader