When we are ordering a catalog item, i need a summary of all the variables to be posted as work notes.
We have something called approval summarizer which gives a summary of variables in the approval record. I want a similar implementation in RITM worknotes or replace the variable editor with this.
Any help will be appreciated.
Hey @Subhajit Mukhe1,
I have created one easy solution for you requirement. Follow the steps as below
1. create 'before insert' business rule on sc_req_item table and add the following script in it.
(function executeRule(current, previous /*null when async*/ ) {
var desc = "";
desc = 'Summary of Request: \n\n';
var set = new GlideappVariablePoolQuestionSet();
set.setRequestID(current.sys_id);
set.load();
var vs = set.getFlatQuestions();
for (var i = 0; i < vs.size(); i++) {
if ((vs.get(i).getLabel() != '') && (vs.get(i).getDisplayValue() != '') && (vs.get(i).getDisplayValue() != 'false')) {
desc += vs.get(i).getLabel() + ": " + vs.get(i).getDisplayValue() + "\n";
}
}
current.comments = desc+"\n testing"; // you should add work_notes here instead of comments
})(current, previous);
Do not forget to add the condition to the BR for which Catalog Item u want summary of request.
Note: It is the server side script u can use it anywhere such as flow, BR, Script Include as per your requirement.
Note: It is the server side script u can use it anywhere such as flow, BR, Script Include as per your requirement.
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