Adding catalog items to order guide

[justinh]

Hi,

As we were previously not ready to create a full onboarding process, we have been creating individual catalog items (eg. order hardware, request system access etc) and grouping them in categories under the Service Catalog . Now we are ready to pull this items together and create a more detailed order guide where this individual items can be ordered together.

I can't seem to find any option to add catalog items to an order guide, only variables. Have checked under related lists and personalize the order guide form. Or is this not possible and I am misunderstanding what can be achieved with the order guide?

thanks

[Kalaiarasan Pus]

checked this ???

http://wiki.servicenow.com/index.php?title=Service_Catalog_Order_Guides

[justinh]

Yes I did previously read the wiki article, but it does not mention if stringing together individual catalog items is possible.

[Kalaiarasan Pus]

defining the rule base should include the item for you ...

[Kalaiarasan Pus · Accepted solution]

check the rule base related list on order guide.. click new.. define the condition and select the item to be include in 'include this item' field....