Adding New Change Type

[Brian Lancaster]

I followed this document to add a new change type.  However it does not go over how to update the ChangeRequest script include so you can create a change request of this new type thought a UI Action.  How do I go updating the script include?

[Tony K]

if creating the change manually works fine and just the UI action isn't working, I'd guess it has something to do with the UI action calling something wrong?

Any luck getting this to work? 

[Brian Lancaster]

Sort of, I called normal change script include but then as part of the set values I set type to expedite.  It seems to work since they follow the same workflow.  The type just lets the change manager know that it can be approved a head of our normal 1 week window until the next change management meeting.

[Srikanth Menava]

Hi Tony, Brian

I followed the documentation https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/task/t_AddNewChangeType.html

After I perform 2 step

2) Complete the following steps to add the new change type to the change request interceptor.

1. Navigate to System Definition > Interceptors.
2. Open the Change Request interceptor.
3. Click New in the Answers related list.

Its taking me to wizard action with 6 options.

Can anyone give me pointers, here.