Additional Comments in Templates

[SushmitaV]

We would like to use Templates to pre-fill information at SCTASK level. However, when we apply the template, it fails to update the Additional Comments section. I believe, additional comments can be applied at RITM level. Is there a way to get the additional comments at SCTASK level? Is there a work around for this?

Appreciate your inputs on this!

Thank you

Sushmita Vanam

[Indrajit]

Hey SushmitaV,

Do the following steps

step1:- on catalog task form right click on header or the Burger icon.

step2:-after right click goto configure->Form Layout.

step3:-In Form layout select the additional comments field from selected to available in slush bucket and save it.

then try your template it will work.

Mark correct and helpful if you find it useful.

regards,

Indrajit.

[SushmitaV]

thank you Indrajit! 

[Indrajit · Accepted solution]

Hey SushmitaV,

First, additional comments field make it available on form by form layout.

then try to apply template.It works for me.

Please mark Correct and Helpful If it works for you.

Regards,

Indrajit.