adds the additional comment twice

[Community Alums]

Hi, I have written a server script in a ServiceNow widget. When this code executes, it adds the additional comment twice. I want it to create the comment only once

here is my code

 
if (input.app) {
    // gs.addErrorMessage("my comments "+input.app);
	  // gs.addInfoMessage("my my approval record "+input.Record_sys_id);
	  var approvalSysId = input.Record_sys_id;

  var grApproval = new GlideRecord('sysapproval_approver');
  if (grApproval.get(approvalSysId)) {
		  grApproval.state='rollback';
		  grApproval.update();
    var taskSysId = grApproval.sysapproval;
    if (taskSysId) {
      var table_name=taskSysId.getRefRecord().getTableName();
       var grBR = new GlideRecord('sys_journal_field')
			        grBR.setWorkflow(false);
							grBR.query();
							grBR.initialize();
							grBR.name =table_name ;
							grBR.element = 'comments';
							grBR.element_id =taskSysId;
							grBR.value = input.app;
							grBR.insert();
    }
  }
  } 

[J Siva]

Hi @Community Alums 
Is there a specific reason to add comments by inserting them into the sys_journal_field table instead of updating the comments directly in the task table using the taskSysId?

Regards,
Siva

[Community Alums]

@J Siva 

this also  adding comment twice

if (input.app) {
    // gs.addErrorMessage("server script"+input.app);
	  // gs.addInfoMessage("testing everything"+input.app+" --"+input.Record_sys_id);
	  var approvalSysId = input.Record_sys_id;

  var grApproval = new GlideRecord('sysapproval_approver');
  if (grApproval.get(approvalSysId)) {
		  grApproval.state='rollback';
		  grApproval.update();
    var taskSysId = grApproval.sysapproval;
    if (taskSysId) {
      var taskGR = new GlideRecord(taskSysId.getRefRecord().getTableName());
      if (taskGR.get(taskSysId)) {
        taskGR.comments = input.app;
				 taskGR.setWorkflow(false);
        taskGR.update();
      }
			
    }
  }
    
  } 

[Ankur Bawiskar]

@Community Alums 

what's your actual business requirement? please explain that with screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

Hi @Ankur Bawiskar , i have created widget and which have the approve reject and "more info required" button when i click on the more info required button i show one popup window to enter the additional comment. and when i submit that additional comment should reflects on that record's additional comment