Hello,
You're specifically calling out agent workspace so we're assuming you're implying that it works fine in the standard UI?
Just wanted to get clarification on that.
In any case, have you confirmed if the actual record database value has changed back to none? Or is it just in the client?
Meaning, have two browsers open, for example, same record, do your change one one browser, did the value change on the other or is it still showing the value you chose?
The point I'm getting at is that it could be some sort of onLoad client script that is just setting the value to none, automatically, but it's not really changing the value you've selected, it's just occurring in the client.
Alternatively...you could have an onSubmit client script intercepting the value and changing it to none, even though you picked a value...or....it could be a business rule changing it back.
The last 2 suggestions are only if the database value is also reverting back to none instead of your value...otherwise, it's a client issue and most likely an onLoad client script as your screen refreshes making you think it's changed, but it's just happening in the client.
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Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
