Agent workspace chat not working

[Jack62]

Evening guys, I thought I had done the configuration for agent workspace on chat however there is something missing clearly. When I send a message to a service desk agent, and then impersonate him nothing appears in his workspace inbox. Screenshot below. Any thoughts?

[Muralidharan BS]

Hi Jack,

Add this line to your agent chat record. 

Go to Service Portal > Agent chat and open the record and add the line. The sysid is the OOB topic sysid, 

topic="ce2ee85053130010cf8cddeeff7b12bf"

Thanks

[Jack62]

Hey,

Thanks very much for the response, can you confirm where in the script that sits? I currently have the below out of the box script.

(function($sp) {
    return {
        
        live_agent_queue: $sp.getDisplayValue('sp_chat_queue')
        
        };
})($sp);

[Jack62]

so I have found the table the "topic" records sit in and our sys_id is different. I have updated the script as per below however I still get the same options when initiating chat, I am not sent straight to an available agent.

(function($sp) {
    return {
        
        live_agent_queue: $sp.getDisplayValue('da4407845346101042a9ddeeff7b1262')
        
        };
})($sp);

Any thoughts?