Agent Workspace Timeouts

[Steve41]

Our SD agents are noticing that when working in Agent Workspace the timeout is very short and kicks them out of ServiceNow causing a new login. This doesn't occur in the platform itself with other modules, just agent workspace.

Any ideas on how to correct this.

[Binh Truong2]

Experiencing similar issues with Paris Patch 4. Anyone reach out to HI to get feedback?

[Rushmin]

My team was experiencing the same and I opened a support ticket today. Will keep this thread updated.

[James Rostron2]

Hi Rushmin,

Just wondering if you had any update on the case you raised with SN?

I have same issue on Paris Patch 4a

Thanks,

James

[Adam G1]

Paris Patch 4 here also. Still experiencing session timeouts in Agent Workspace. Would love to know what @Rushmin finds out.

[Chris D]

To clarify, for the people who have the patch for PRB1397077 (basically anybody on or above Orlando) who are still seeing the timeout issue...

Is the issue a) that the timeout is excessively short (shorter than the normal session timeout, 30 min default) or b) that it's timing out when an Agent is marked 'Available' from their Inbox?

On Orlando (don't recall what patch), we're not seeing a) but we are seeing b), which isn't how we'd expect it to work. If an Agent is Available (which they set manually), they should not be automatically timed out while they're waiting for work assignments. I can't tell if this is by design (unintentional or not) or if this is an actual issue...

edit: Personally I haven't seen a) but I'm actually just hearing that another chat group is seeing the issue so add us to the tally. We'll submit a HI ticket ourselves as well.