API integration fails needs to create a ticket in ServiceNow backend

Chandana1
Tera Contributor

‎08-17-2023 11:25 AM

Hi, 

 

Whenever any Api integration fails we need to create a ticket in ServiceNow back-end automatically. How can I achieve  this. Please help me. 

 

Thanks in advance 

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Mathieu Lepoutr
Mega Guru

‎09-15-2023 01:41 AM

Its my understanding that Exalate would be perfect for a use-case like this. It is an integration solution that works super fast in my opinion. It provides robust syncronization capabilities and you can granuarly decided what you want to send to the other side and how you want to apply receiving information. I have been using it for quite a while and it instantly jumped in my thoughts reading this post. 

 

Since it has extensive error handling, you can be sure that the integration is as robust as possible.

Prabu Velayutha
Mega Sage
Mega Sage

‎09-15-2023 02:17 AM

Hi @Chandana1  You need to provide details about what type of integration you are referring to Outbound (Servicenow to external application) or inbound (external application to Servicenow).

For outbound integration you can check the Response and RESTAPIHTTPResponseCodes for failures and errors and create Tickets or logs. Refer the link below for different status codes.

https://www.restapitutorial.com/httpstatuscodes.html 

 

If my response helps to solve your issue. Kindly mark it as helpful & correct.
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