We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an application when an Incident is created?
Example: We are having issues with our call system and they are wanting to capture data for each user. The data would be headset type, location when the issue occurred, was the call dropped, how long was the call before an issues occurred, and a couple of other things. We thought about creating them a template to use, but reporting on the template isn't nearly as powerful as dedicated fields. We thought about building a catalog request to capture all of this information for a user but that seems weird since catalog items arent really issue related. How are your teams tackling this today?
