Approval are getting auto cancelled

[venkatesh2565]

        Hi All,

Approvals are getting auto cancelled, could you please help me to trouble shot issue.

Regards,

Venkatesh P

[Ankur Bawiskar]

Hi Venkatesham,

Generally when you set approval to group and even if one of the group member approves/rejects the approvals, all other approval records become no longer required.

Also can you check whether the approver of any approval record got changed

http://wiki.servicenow.com/index.php?title=Approval_and_Rollback_Activities#gsc.tab=0

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[harishdasari]

Hi Venkatesham,

this should be workflow issue.

I suggest you try to replicate same change ticket in another instance lets say, DEV instance. You can find out where exactly it is stopping.

now click on show workflow, you can see where exactly it is stopping.

this issue should because when multiple approvals are required, workflow should wait until all the approvals gets complete.

This might be the reason that workflow is getting cancelled.

In workflow, approval activity check this conditions are same or something different.

If possible post the screenshot of workflow.

Thank you

[dravvyramlochun]

HI venkatesh2565

Yes as mentioned by harishdasari , am sure its definitely the workflow. Please check whether you may have some activity timer that might be causing this.

Reference:

Workflow Group Approval Getting Auto Cancelled

Auto-cancel service request

[venkatesh2565]

Thanks Dravvy and Harishdasari,

I am able to trace out the issue by enabling the logs, there exist a business rule which is setting the change task to closed if the state value is greater than " work In Progress" . then I have modified the workflow condition and now it is working fine as expected.

Regards,

Venkatesh