Approvals widget not visible for snc_internal role user on service portal

[Sonu Parab]

Hi All,
1] We have Approvals widget on Service Portal. This widget is visible for admin user, But when I impersonate to user having role snc_internal then this widget is not visible.
(Some other widgets are visible for this user e.g. Announcement, Top Rated Articles)
2] This widget is on Index page of service portal.I have already added snc_internal role in 'who can view' related list.

Can anyone guide me regarding this.
Thank you

[SatyakiBose · Accepted solution]

Hello @Sonu Parab 

Give the approver_user role to the user, and they will be able to see the approval.

This is an expected platform behavior.

[SatyakiBose]

If you navigate to the approval widget server script line 19, you will see that there is a role query being made.

var isMine = gs.hasRole("approval_admin") || (gs.hasRole("approver_user") && isApprovalMine(app));