Assignment Group group type not available

aharper00 · ‎10-20-2015

Curious if anybody can help me with something that I figured out once before but have no idea how I did it. How do I make a group an Assignment Group? If I click on "type" from within the group the selection "Assignment Group" is not available. Because of this, I can't assign tickets to a person in that group. I figured this out a couple months ago in my Dev environment but have no idea how I did it. I have searched the site and don't see what I'm looking for but the wiki helped me before (just don't remember what I did). Thx.

mechamberlain · ‎10-20-2015

Out of the box, the Group table (sys_user_group) has an attribute called "Type" that is a reference to the Group Type table (sys_user_group_type).

You should be able to add whatever group "types" you need to the Group Types table. They should then be usable. For example, you can use reference qualifiers on selection fields on forms to limit selections by type...which I think is what you're after.

I hope this helps.

Marty

Example:

View solution in original post

mechamberlain · ‎10-20-2015

Out of the box, the Group table (sys_user_group) has an attribute called "Type" that is a reference to the Group Type table (sys_user_group_type).

You should be able to add whatever group "types" you need to the Group Types table. They should then be usable. For example, you can use reference qualifiers on selection fields on forms to limit selections by type...which I think is what you're after.

I hope this helps.

Marty

Example:

aharper00 · ‎10-20-2015

Got it. Did that, still didn't show on the Incident form. What I hadn't yet done was change the dictionary assignment for that group type. I just did that and wala. Thanks.

mechamberlain · ‎10-20-2015

You are quite welcome! Glad I could help!