Assignment Group is not getting changed as per Record Producer

[Chaisai]

For a Scoped Application and Table in it i have created a Record producer and once the task gets created from the Record Producer it will be assigned to some group for this i have used in the script section of record producer

current.assignment_group = gs.getProperty('assignmentGroup.Example');

while this worked perfectly and as required in the DEV instance , when i moved entire record producer and export and imported Group to the UAT , for some reason it is not getting assigned as per the property and getting assigned to different group. I have checked the sys id s of groups in both instance and what not but could not figure out what is happening. Any help in this is much appreciated! Thanks.

[Pradeep Sharma]

Hi Chaisai,

Could you check if there are any Assignment Rules or a Business rule on the Target table that is overriding the assignment group value?. If the Table is audited, you can also view the record history to check if the value is getting overridden or not.

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/security/reference/r_HistoryList.html

Thanks,

Pradeep Sharma

[ccajohnson]

Was the system property moved to UAT? You may want to validate that it is there and has the correct information in it. Not sure what is in your property (sys_id value, or Name), but this may not be matching due to similar named groups if it is not a sys_id value.

[ChanakyaMekala]

I had same issue with Change Record producer, after some R&D I found that a business rule is setting it so based on some set of conditions. 

Assignment will work in this order(While inserting a record):

After Business Rule assignment (overrides) --->Before Business rule assignment (overrides)---> Record Producer assignment (overrides)---->Providing Assignment Group while creation (overrides)----> Default value (overrides)--->Assignment Rule

So superior is the Business Rule in assignment, so please check in this order you may get something, else please reply here so that we can check other possibilities.

Please mark Correct or helpful if it is so

[Chaisai]

Hello Chani,

i so wanted to use the after business rule but it comes with a current.update i believe for it to work. Please let me know if you may have used it differently with current.update.

Thank you!