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Directing inbound emails to correct ticket type

All, We are a relatively small service desk team that have recently implemented SN ITSM. At the moment allows users to send 'tickets' via email. We have a service portal, and actively encourage users to log INC and REQs/Catalog Items through this, bu...

Resolved! How to get logged In user Time zone not user preference Time Zone.

Hi, How to get logged In user Time zone not from user preference Time Zone.I have user this method - var time = new Date();  It was showing user Time zone. please find below screenshot. But I only want Time zone. How can we achieve this ?   Thank in ...

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Community Alums by Community Alums  
  • 767 Views
  • 4 replies
  • 1 helpfuls

UI - Action not working in workspace

Hi All,I have created a UI action on the Alert form, where it is working as expected. When I click it, it redirects to the page I need. However, when I open the same alert in the workspace, the button does not redirect to the URL and no action is bee...

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Sravani36 by Tera Expert
  • 838 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to check if the requester is manager is true or false

Hi All,I have created the workflow in that we have to check logged in user(requester) "is manager" check box is true or false , if the requester "is manager" is true then we don't need approval, if the requester "is manager" check box is false that n...

Why the reson is not working in workspace

Hi,We have wrote BR and client script for when the before time worked field is updated it should show error message on problem form. Its working fine in problem form but when i checking the workspace it is not working.Can you please help on this Why ...

mania by Tera Contributor
  • 324 Views
  • 3 replies
  • 0 helpfuls

Missing cab meeting on CAB Workbench/Calendar

Has anyone seen the following issue? We have one user (they are a part of the board group) for whom the cab meeting on the cab calendar is missing when they visit that screen, but when I impersonate that user, the meeting is still there. If we send t...

adminperson by Tera Contributor
  • 741 Views
  • 3 replies
  • 0 helpfuls

Copy the Field from the task table.

Hi folks,Please find the below screenshotNow My reequrement is if the time card is being inserted and Category Is Task_work then cost center field should be automatically updated to cost center value on the task record,(Cost Center is the reference f...

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Sam Hanson by Tera Contributor
  • 586 Views
  • 9 replies
  • 1 helpfuls

In reports Display data table is not clearly visible

Hi,In reports Display table is not clearly visible. The header of the row is very light, so how do I make it dark.Is there any way to achieve thisPlease refer the screenshot. @Maik Skoddow @Mark Roethof @Gaurav Shirsat      @tltoulson @Ankur Bawiskar...

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