ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Duplicate entries in the Stages in the RITM record.

Hello, Duplicate entries are showing for the stages of the RITM to the front end user even though not having the duplicate choices.Checked in Flow Designer also, and there is no duplicate stages and checked in s workflow -> stage sets entries of RITM...

Thej1 by Tera Expert
  • 356 Views
  • 2 replies
  • 0 helpfuls

multi-line vs html variables

Hello everyone,I am trying to set where our SMEs can send a bulletin out with multiple fields to follow our standard email template/notification. I have pursued a catalog item with a field variable for multi-line.  While my SMEs can submit the format...

Confidential settings

Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for requested item form if requester select the 'confidential' field value as 'yes'. is there any solution without man...

padmakumar1_0-1710074098543.png
padmakumar1 by Tera Contributor
  • 507 Views
  • 4 replies
  • 0 helpfuls

Resolved! Best Practice for Managing Asset State \ CI Status

I have a question for all you process experts out there.   Before I begin, this isn't about what you could do, this is about what is the best thing to do from a process and tool perspective.   I always try to be guided by what ServiceNow provides out...

Resolved! To get attachment file name

Hi All,While copying the attachment from one record to another record using attachment.copy , How to get file name of the attachment. ThanksRa

Raji9 by Tera Expert
  • 1395 Views
  • 4 replies
  • 0 helpfuls

ORDER GUIDE SEQUENCING is not working as expected

Hello I've requirement of sequencing order guide with 3 offers (A, B, C).Requirement :IF last cat-item of offer A gets closed complete,  B should get open, C should be Closed skippedIF last cat-item of offer A gets closed skipped/closed incomplete,  ...

Akshay03 by Kilo Sage
  • 441 Views
  • 2 replies
  • 0 helpfuls

KB article misbehaving

Hi,There is a KB article which shows one content in the article body when the logged in user profile language is English and another wrong content in the article body when the logged in user profile language is polski. so is there a way to troublesho...

sharley by Tera Contributor
  • 179 Views
  • 3 replies
  • 0 helpfuls

Resolved! "No readable comment field" on public record producer

I am currently assisting a client with having a public facing Record Producers on a custom table (u_hr_request) extending from the Task table.I've been able to get the producer visible and submittable to an external user however for the public user I...

Screenshot 2024-03-08 145044.png

create multiple SC task on demand

Hello community, There is a requirement to create multiple SC Task on demand,They should be able to create multiple task manually .Please tell me how we can handle it through workflow?? Is it a best design practice because I feel we wont be able to a...