Assignment rule not working

[johnrob18]

Attempting to define Assignment Rules in Change Records to allocate an Assignment group based on the contents of the Business Service field.

I have been trying variations on the rules listed below but nothing seem to put anything in the Assignment Group field

[Inactive_Us2019]

Hey johnrob18,

Assignment rules only works on submit of the form.

Submit or save your form and see it will be populated.

Assignment rule doesn't work on change.

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[johnrob18]

Hi,

if the assignment rule does not work on Change how can I auto assign a record to a group?

John

[Inactive_Us2019]

Hey,

If you want on change then write onchange client script for business service field

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

var k=g_form.getValue('business_service');

if(k=='sys_id of that business service')

{

g_form.setValue('assignment_group','sys_id of group');

}

}

If my reply has helped you,Kindly click the Helpful button.!

If my reply is the answer you were looking for, Kindly click the Accepted Solution button.

[Allen Andreas]

Hi,

If you're hoping to do this on a record that's already been created, but then a user changes or updates the business service and you want it to them auto assign to a group...you can build an onChange client script to support this.

https://docs.servicenow.com/bundle/london-application-development/page/script/client-scripts/concept...

Please mark reply as Helpful/Correct, if applicable. Thanks!