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Roles required for User provisioning from Azure AD

Hi Team I have a requirement to integrate Azure AD with ServiceNow for SSO and Automatic User provisioning, as per the Microsoft article, the integration ID should have admin role, this is not safe to provide admin role, could you please let me know ...

Magesh Babu1 by Tera Contributor
  • 4533 Views
  • 11 replies
  • 11 helpfuls

Display Desired Field Columns in reference field

Hello All, I am creating a new catalog item in which I used a reference field "Name of the user" which takes the values from sys_user table.While clicking on search icon currently it is showing the user records with columns ( userID, name , first nam...

Trying to get a field editable on list view

Hi, I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table. I have added a list_edit ACL for th task....

Want to learn about Read Replica

Hi All, I want to learn about Read Replicas especially the setCategory and getCategory methods - how to use them, where to use them and what plugin do we need in order to use them. . .

Resize and optimize images on upload?

Is there space on the upcoming SN roadmap for improved image management?   Content contributors / submitters like to post huge screen captures.   They do not like to resize their images locally before upload.   Every other social media service they u...

andylw by Kilo Contributor
  • 2650 Views
  • 3 replies
  • 2 helpfuls

End User and Fulfiller training

Hi All, We have around 100 people who are fulfillers and around 20 Requesters (End-Users). They don't have a single idea how SNOW works. We are planning to provide training for them. Are there any free or paid trainings provided by servicenow regards...

Nagashree5 by Tera Contributor
  • 3284 Views
  • 4 replies
  • 1 helpfuls

Resolved! System property in ACL is not working

Hi All,I have created Create ACL  to give access to the 'New' button on the Related List for Catalog Tasks on the RITM form for specific group and catalog items.Code works well when i give sys id of the catalog item directly but when i am storing the...

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Bindhu1 by Tera Contributor
  • 2317 Views
  • 17 replies
  • 2 helpfuls

Resolved! Dotwalking in Notification

I'm not sure if this is possible, but I'm trying to dotwalk within a Notification to include a field from another table. The table in which the notification resides is the Demand [dmn_demand] table. The field which I'm trying to include in the notifi...

TStark by Kilo Sage
  • 1148 Views
  • 4 replies
  • 0 helpfuls

Resolved! IF statement always returning true.

So, I have a fairly basic script, that should, in theory, be giving me one specific answer. I'm looking for it to find "Snowflake - HCDA PII Prod" and ensure that the PII Approval checkbox is true. I have tried removing the second feature - the name ...

Venjamin by Tera Contributor
  • 2402 Views
  • 6 replies
  • 1 helpfuls

Resolved! Pagination script

Hi All,I  created a REST message for the GET call (to pull data from 3rd party) and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action.  In that action, I am using the script step for parsi...

Raji9 by Tera Expert
  • 3537 Views
  • 5 replies
  • 2 helpfuls