Hello, I have a requirement for only a specific assignment group to be able to close an incident based on conditions such as a business service, what's the best way to achieve this? Many thanks, Alex
Hi everyone, Please I need a solution to auto populate a variable (Reference type) on a Catalog Item based on the logged in User. Thank you.
Getting the Requested URI does not represent any resource: /sn_dt/v1/dynamic_translation/is_enabled: no thrown error in Open an Existing Record in ATF. How to resolve it ?
Super simple one (I hope). I'm trying to build a report to see all our KB articles. But the "versions" is creating a lot of clutter. I just want to see the most recent version of every article (published or not published). Example - if I have an art...
Hi All, In my catalog item, I am using "Account" variable which is a multi-collector variable. Now once, my request is submitted a subflow is supposed to be triggered which will run "for- each" value of Account. Now, in order to achieve this, I used ...
I have a Switch Activity on a workflow that has a List Collector as its source.How can I change the Condition from equal to contains?
Hello All,I had a Custom application with many catalog items, depending on the filter on the application table it lists the catalog items. It's working fine.Now I need to get the application-filtered data into the catalog item via script to make some...
I have created a custom table as per the client requirement and mapped those custom table fields in ETL Entity Mappings and trying to create a record over there but it is not happening and no record is getting created. I have put down logs in the co...
How to redirect a user to a another record producer based on the variable selection made in the Record producer.Eg: User opening a Create incident record produce which has a variable A(choice field). If he select option 1 in the variable A choice fie...
I have some Incidents (INC) that contain Incident Tasks (TASK) and would like the Incident to auto-resolve when all Incident Tasks are closed to prevent anyone from having to manually resolve the Incident ticket itself (all actionable items are conta...
Hello,I am trying to edit the "approval record" widget to display 2 change request feilds (what_is_the_change_required,u_why_is the_change_required), on the approval widget on serviceportal. But it is showing on all approvals like ritm, tasks etc. Pl...
HI Team, At present in our instance we have twilio integration which was enabled for calling and sending sms for major incident ticket, the same functionality that is calling and sms should be enable for P2 ticket as well on the incident module. We...
There are two fields last name and name. So when I enter something in last name field. The first letter it needs to be populate in name field. I used below code:Using onchangeVar name1= g_form.getValue('lastname');Var f1= name1.charAt(0);g_form.setV...
Hi, I'm using the 'Ask for Approval' action on the flows of my catalog items. When the user rejects the RITM, then the following window is being displayed:  However for one particular flow it just rejects the ritm without showing the above window. Ho...
Hello Team, Am trying to auto populate user location in service catalog using script include method and client script, when ever am selecting username. Below is the client script i have written:function onChange(control, oldValue, newValue, isLoadin...
