Hi,I want to add a field such a way that user has to select from and to date. Basically, user want to select the date Once the user is selected the issue type there is Timings field should display and it consists of the timing will set for example M...
Hi All, I have written a onchange client script and a onsubmit client script. When onsubmit script is running it is triggering the onchange script. But during onsubmit I dont want to run the onchange script. How can I prevent onchange script from run...
Hello Folks, In workflow ,if the if condition is set as No and its moving to the timer and creating the Sc task, till her its fine My question is when if condition is set as No, then why Not Yet Requestedis creating to in the RITM approvers Could a...
Hi All, my requirement is, 1st and 2nd tasks assigned to cannot be same.can someone suggest what is wrong with the workflow, please refer attached screenshotsScratchpad :
Hi All, I have an urgent requirement Need to view document attached in the form(Incident, problem, change, etc..) without downloading Thanks Vijay
Can we send and receive emails in personal developer instance?
Hi all, Wondering if someone could explain the difference between business_stakeholder and the approver_user role? From my understanding the business_stakeholder role has the approver_user role within, with the ability to read Incident, Request, Ta...
HelloDoes Global Search return results from the work notes of an Incident? How about from other kinds of tickets? Thank you, Jerome Walker
Print the all users belong to Analyst Group
I need to change the Assignment group of an Incident if the current SLA has reached 80% but I can't find anything on the documentation to code this or to configure this. How can I achieve this?
Hi Experts, I have a requirement where on click of Reject button from a Change/RITM record Approvers related list I want to display a popup enforcing users for fill in the rejection comment which should get copied to the Approver table activity journ...
I have been asked to create a Business rule to all incidents to close, cancel or be resolved only when the assignment group and assigned to field are populated. However, on reviewing the environment, I see that this functionality is available in the ...
I have a requirement where the popup is to be triggered if a user attempts to implement a change before the planned start date/time, otherwise it continues as normal. I'm passing the current date/time into a script include to process, and return a tr...
I want to make a notification to @Community Alums name in additional comments, I get to know that there is OOB notification Activity Stream @Mention Email notification is available. Client requirement is, I need to remove all the OOTB message HTML.I ...
It is posible to have two Attach actions, one for Embedded the article and one for Embedded the link article? I tried to configure it this way, but it does not work
