Resolved! How to restrict a catatog item to only for managers and team lead
I have a requirement to allow only managers and Tl to access and raise request
Forum Posts
HTML field causing lots of taking time to load form.
Hi All,We are using one html field on an RITM form but when we use it its taking more time for the page load is there any way to solve this issue?
Resolved! Fix script to write Closed date is created date plus 1 minute in incident table
Hello, I have a reqirement that is in the incident table closed date field is equal to created date field + 1 minute.I need to write fix script for this. Can anyone suggest the script to achieve this. Thanks in advance
Resolved! Integration REST Message to match users
Trying to match user from instance 1 on instance 2 where unique field is email address, and capture sys_id of this user, so incident can be created on instance 2 with matched user:try { var r = new sn_ws.RESTMessageV2('V1 Integration', 'Post I...
Resolved! In onChange client script i can't able to get the error message please help me out the reason
Hi,In onChange client script i can't able to get the error message please help me out the reason. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var currentDate = new Date(); ...
"Universal Request" for a department with child departments
I have a department IT that has several departments within the IT department. When configuring Universal Request, I have set up service sets for IT and each child department. Since all departments are within IT, when I configured services in Univer...
UI Policy best method to update existing UI Policy to apply to new records & not existing records
Hello there, I have a simple request to update an existing UI Policy with new conditions. When updating the UI Policy – this works for new records, good, but it affects existing records, where now the variable shows in existing records, when it shoul...
Service operation workspace overview
Hello, Any experts on Service Operation workspace..I need some urgent help. I am creating a custom landing page and added out of box, and viewport. after that, the dashboard is not work as expected. When I click on the Doughnut chart, no data is rend...
Resolved! Create percentage report in servicenow
Hey Community, I have a requirement to create percentage type report in ServiceNow. I tried finding it under report but was not able to find. Hoping to get some help here. Thanks
Resolved! CHange Approver Workflow
Good morning, Surely my question is trivial but I changed approvers more than a year ago and I don't remember where the lock icon is located to change the approver (step approver workflow) If anyone can help me Thank you
Resolved! Survey - assessment_take2 public page issue
Hi AllMay I know how to hide the "This survey is in regards to Incident: " blue color InfoMessage box from the assessment_take2 public page.I am seeing the below behavior.When user is logged in: This message is being displayed on top and the RP.getPa...
Create additional filters to limit displayed knowledge by user
What would be the most straightforward way to create additional filter conditions that limit the displayed knowledge on the service portal by specific user attributes, e.g. 'language', 'department' without creating user criteria on each individual ar...
Add two Name Pair Values to set value to a Name pair type field
I have below valuesa = {"name1":"value1", "name2":"value2"}b={"name3":"value3"} and i need to get result added as below:c= {"name1":"value1", "name2":"value2","name3":"value3"} To set value into a Name-Value Pair type field . Please suggest a script ...
Application Availability Metrics
Our company has IT Service Management stood up. I am being asked to create application availability metrics and I am looking for some direction on how best to solve it.
Resolved! User with no role is not able to approve request
When a request is submitted, it goes to manager's approval. And the manager has no role. hence he is not able to approve the request from :1) Portal - /sp?id=form&table=sysapproval_approver&sys_id=${sys_id}&view=sp2) Native - my approvals is not visi...
