ATF - How To Complete a Risk Assessment?

[Dakker]

I would like to create Test Cases for completing a Normal Change Request. In our configuration users are required to fill out a Risk Assessment. When they click on the Risk Assessment button a modal window pops up and is displayed. They click on the radio box fields to complete the form and click Submit to compete the form. Once this is done, they can submit the Change Request for CAB review and approval.

How do I complete the Risk Assessment using ATF?

The solution provided in this article, doesn't work: https://community.servicenow.com/community?id=community_article&sys_id=f263108ddbd86b08a39a0b55ca961...

In our instance we don't have a survey_instance table.

I have tried using ATF to insert the records and using Click Modal Button. 

For the ATF insert record I did the following:

1. Record insert: Assessable Record
2. Record insert: Assessment Instance
3. Record insert: Assessment Instance Question ( x 8, one for each of the 8 questions we have)
4. Record insert: Metric Result (x 8, one for each of the 8 questions answered)
5. Record Update: Assessment Instance - set state to complete

Is there something I am missing?

For the Click Modal Button, I open the popup form and then use the Click Modal Button step, but I can't select the window. 

The window options related to risk assessment I see are:

1. change_risk_asmt_close_dialog

2. change_risk_asmt_dirty_form_dialog

3. change_risk_completed_asmt_dialog

I would like to use the Click Modal Button, as it would mimic the user. Has anyone done this?

[rin1]

Hi Dakker,

Iam working on ATF Risk assessment, did u get any solution for this. It would be great if you could share as iam also facing the similar issue.

Thanks,

Rini

[Dakker · Accepted solution]

Hi Rini,

I did get this working and have been using it for a while now. I created a Step Configuration. It has one little problem, once the risk assessment has been created, the risk assessment needs to be opened and saved again. We have our own version of the Risk Assessment.

Here is an example of it in use:

Here is the script I use in the Step Execution Script:

(function executeStep(inputs, outputs, stepResult, timeout) {
    var outMessage = "";
    // logMessage(" Complete Risk Assessment -- START!!!!!!!!!!!!!!");

    var changeID = inputs.u_change_request;
    var metricType = getMetricType();

    // insert record into assessment_instance
    var gr_asm_int = new GlideRecord('asmt_assessment_instance');
    gr_asm_int.initialize();
    gr_asm_int.metric_type = metricType;
    gr_asm_int.state = 'wip';
    gr_asm_int.task_id = changeID;
    gr_asm_int.insert();

    var asm_Metric_Cat = getMetricCategory();

    // fill out the questions
    var returnResult = insertAsmQuestion(gr_asm_int.sys_id, asm_Metric_Cat, changeID, "Users Impacted By Implementation", inputs.u_users_impacted_by_implementation.getDisplayValue());
    
    if (returnResult) {
        returnResult = insertAsmQuestion(gr_asm_int.sys_id, asm_Metric_Cat, changeID, "Resources Required to Implement Change", inputs.u_resources_required_to_implement_change.getDisplayValue());
    }

    if (returnResult) {
        returnResult = insertAsmQuestion(gr_asm_int.sys_id, asm_Metric_Cat, changeID, "Implementation Duration", inputs.u_implementation_duration.getDisplayValue());
    }

    if (returnResult) {
        returnResult = insertAsmQuestion(gr_asm_int.sys_id, asm_Metric_Cat, changeID, "Exposure", inputs.u_exposure.getDisplayValue());
    }
    
    if (returnResult) {
        returnResult = insertAsmQuestion(gr_asm_int.sys_id, asm_Metric_Cat, changeID, "Business Cycle Timing", inputs.u_business_cycle_timing.getDisplayValue());
    }

    if (returnResult) {
        returnResult = insertAsmQuestion(gr_asm_int.sys_id, asm_Metric_Cat, changeID, "Scheduling/Outage Requirements", inputs.u_scheduling_outage_requirements.getDisplayValue());
    }

    if (returnResult) {
        returnResult = insertAsmQuestion(gr_asm_int.sys_id, asm_Metric_Cat, changeID, "Technical Capability", inputs.u_technical_capability.getDisplayValue());
    }

    if (returnResult) {
        returnResult = insertAsmQuestion(gr_asm_int.sys_id, asm_Metric_Cat, changeID, "Privacy", inputs.u_does_this_change_expose_personal_data.getDisplayValue());
    }

    if (returnResult) {
        // complete the risk assessment
        var gr_asm_int_upd = new GlideRecord('asmt_assessment_instance');
        gr_asm_int_upd.get('sys_id', gr_asm_int.sys_id);
        gr_asm_int_upd.state = 'complete';
        gr_asm_int_upd.update();

        outMessage = gs.getMessage('Risk Assessment has been created. \n');
        outMessage += gs.getMessage('Users Impacted By Implementation: ' + inputs.u_users_impacted_by_implementation.getDisplayValue() + '\n');
        outMessage += gs.getMessage('Resources Required to Implement Change: ' + inputs.u_resources_required_to_implement_change.getDisplayValue() + '\n');
        outMessage += gs.getMessage('Implementation Duration: ' + inputs.u_implementation_duration.getDisplayValue() + '\n');
        outMessage += gs.getMessage('Exposure: ' + inputs.u_exposure.getDisplayValue() + '\n');
        outMessage += gs.getMessage('Business Cycle Timing: ' + inputs.u_business_cycle_timing.getDisplayValue() + '\n');
        outMessage += gs.getMessage('Scheduling/Outage Requirements: ' + inputs.u_scheduling_outage_requirements.getDisplayValue() + '\n');
        outMessage += gs.getMessage('Technical Capability: ' + inputs.u_technical_capability.getDisplayValue() + '\n');
        outMessage += gs.getMessage('Privacy: ' + inputs.u_does_this_change_expose_personal_data.getDisplayValue() + '\n');
        stepResult.setOutputMessage(outMessage);
        stepResult.setSuccess();
        return true;
    } else {
        outMessage = gs.getMessage('Unable to create Risk Assessment');
        stepResult.setOutputMessage(outMessage);
        stepResult.setFailed();
        return false;
    }
}(inputs, outputs, stepResult, timeout));

function insertAsmQuestion(asmID, asmCat, chgID, asmMetric, questAnswer) {
    returnResult = false;
    
    // get the metric question
    var gr_asm_metric = new GlideRecord('asmt_metric');
    gr_asm_metric.addQuery('name', asmMetric);
    gr_asm_metric.addActiveQuery();
    gr_asm_metric.query();

    if (!gr_asm_metric.next()) {
        return false;
    }

    // get the answer
    var gr_metric_def = new GlideRecord('asmt_metric_definition');
    gr_metric_def.addQuery('sys_name', questAnswer);
    gr_metric_def.addQuery('metric', gr_asm_metric.sys_id);
    gr_metric_def.query();

    if (!gr_metric_def.next()) {
       return false;
    }
    
    // insert the question response
    var gr_asm_question = new GlideRecord('asmt_assessment_instance_question');
    gr_asm_question.initialize();
    gr_asm_question.instance = asmID;
    gr_asm_question.category = asmCat;
    gr_asm_question.source_table = "change_request";
    gr_asm_question.metric = asmMetric;
    gr_asm_question.source_id = chgID;
    gr_asm_question.metric = gr_asm_metric.sys_id;
    gr_asm_question.value = gr_metric_def.value;
    gr_asm_question.insert();

    returnResult = true;

    return returnResult;
}


function getMetricType() {
    // get metric type - BCA Change Risk Assessment
    var gr_metric_type = GlideRecord('asmt_metric_type');
    var returnValue = gr_metric_type.get('sys_name', 'BCA Change Risk Assessment');
    //    logMessage("found metric type:" + gr_metric_type.sys_id);

    if (returnValue) {
        return gr_metric_type.sys_id;
    } else {
        return;
    }
}

function getMetricCategory() {
    var gr_metric_category = GlideRecord('asmt_metric_category');
    var returnValue = gr_metric_category.get('sys_name', 'BCA Change Risk Assessment Category');

    if (returnValue) {
        return gr_metric_category.sys_id;
    } else {
        return;
    }
}


function logMessage(message) {
    gs.sleep(1000);
    gs.info("RWS-ATF - " + message);
}

In case you want it, I have attached the Set Configuration that I created as an update set.

Cheers,

Rob.

[susmi99]

Hi Dakker,

Did you find any soultion for this. Please let me know.

[Dakker]

Yes, I did get this working. The solution above is how I resolved it.