Auto-Close Resolved Cases

[Rob Sestito]

Hello SN Comm,

So I have had help with this in the past, and believe I got a lot accomplished.. However, I believe I missed an important piece and overlooked what I should have really done.

The OOB Incident Autoclose looks like this:

autoCloseIncidents();

function autoCloseIncidents() {

var ps = gs.getProperty('glide.ui.autoclose.time');

var pn = parseInt(ps);

var queryTime = new GlideDateTime();

queryTime.addDaysUTC(-pn);

if (pn > 0) {

var gr = new GlideRecord('incident');

gr.addQuery('incident_state', IncidentState.RESOLVED);

gr.addQuery('sys_updated_on', '<', queryTime);

gr.query();

while(gr.next()) {

gr.incident_state = IncidentState.CLOSED;

//   gr.comments = 'Incident automatically closed after ' + pn + ' days in the Resolved state.';

gr.active = false;

gr.closed_by = gr.resolved_by;

gr.update();

}

}

}

I was informed to correct this by adjusting accordingly.. as I need this to happen to HR Cases.. we do not use Incidents..

so I adjusted like so:

autoCloseHR_Cases();

function autoCloseHR_Cases() {

var ps = gs.getProperty('glide.ui.autoclose.time');

var pn = parseInt(ps);

var queryTime = new GlideDateTime();

queryTime.addDaysUTC(-pn);

if (pn > 0) {

var gr = new GlideRecord('hr_case');

gr.addQuery('hr_case_state', HR_Case_State.RESOLVED);

gr.addQuery('sys_updated_on', '<', queryTime);

gr.query();

while(gr.next()) {

gr.hr_case_state = HR_Case.CLOSED;

//   gr.comments = 'Incident automatically closed after ' + pn + ' days in the Resolved state.';

gr.active = false;

gr.closed_by = gr.resolved_by;

gr.update();

}

}

}

Does this seem correct or completely wrong?

Anyone able to help thank you!!

-Rob

[Rob Sestito]

Thanks Chuck! I get what you are say - and I will figure something out for this..

thanks for everything!

Cheers,

-Rob