Auto-populating work notes on Incidents

[BigMikeyVegas]

I have seen in previous discussion threads where people have configured a business rule to auto-populate an e-mail address or end user to the watch list. I need to do the same, but I need to populate the work notes. I have seen discussions where via business rules the work notes field was populated when a person entered a work note, but I need to have specific people added to work notes for Priority 1 incidents or for Incidents for end users from a specific location.

Can anyone provide assistance. I am very green and looking to learn.

[Michael Fry1 · Accepted solution]

Everywhere you see watch_list, replace it with work_notes_list - that will put the email on Work notes list, but you'll have to confirm you have a notification that will send to that list.

[BigMikeyVegas]

Thank you. I am testing this now. I appreciate your fast response.

[BigMikeyVegas]

This worked Thank you @Michael Fry for the assistance.