Auto replies on resolved/close tickets

[shalini44]

Hello,

I am looking to send auto-replies on email that either resolved or closed. I tried the solution discussed in the thread

Auto Reply Email for Closed and Resolved Incidents

However, the event discussed in the above thread is not sending the auto reply that I have set up.

gs.eventQueue("ticket.closed.autoreply", current, email.origemail, '');

The auto reply is set up as:

Any suggestions, help would be greatly appreciated.

Thanks,

Shalini

[shalini44]

Mike, I get the following in the event log:

Thanks,

Shalini

[Mike Allen]

I put this in the Update Incident (BP):

I got this event:

Which fired this email:

So, it worked as I expected.   This means we are very close.

[shalini44]

I'll continue to debug. But it is good to know that the logic works and an email goes out. I am missing something.

Thanks,

Shalini

[shalini44]

Can you please send some screenshots of how you have set up the email notification for auto reply?

Thanks!

[Mike Allen]

Maybe remove the condition you had set?   I think it is unnecessary.