Business duration display in Task SLA
If the Incident is created on Day 1 at 6:30am and closed on Day 2 at 10:00am in a 7am to 7pm custom schedule how to display the Business duration on Task SLA to show as 1 day for Day 1 and 3hrs for Day 2.
Forum Posts
What is difference between After and Async Business Rules please explain with real time scenario
Hi,What is difference between After and Async Business Rules please explain with real time scenario.Please let me know with the Example. Thanks,
Problem Management UI Actions Issue
Hi All,Wanted to know if anyone has also faced this issue. We recently upgraded our QA and prod envs with Xanadu 4b patch upgrade. We see that the problem management UI Actions which we have aligned or customized earlier have been made false automati...
Resolved! Why is my Workflow script not triggering approval to various groups?
Good afternoon.Why is my Workflow script not triggering approval to various groups? Approvals are getting skipped. Please check my code below:// Set the variable 'answer' to a comma-separated list of group ids or an array of group ids to add as appro...
Resolved! Made kowledge article template with fields, but not present after submitting template in new article
Hi,I made a knowledge article template with 2 fields, but after applying this template within a new knowledge article, none of this 2 fields are shown. When I submit the default "FAQ" template; everything works well.Using my own template results in e...
Resolved! Only display active locations
Hello, I have added an 'Active' field to the locations table (cmn_location). I would like to only display active locations on any table. If I select a location from any table, I would only like to see active locations
How to set default value of selectbox to none without showing none as in option in the drop down box
Hello! I'm having a little bit of an issue and was hoping someone could shed some light. I have a select box with 3 variables as the choices. When the page loads, I would like for the value of the select box to be none or blank. I attempted to do thi...
Difference between a price and currency field
Hello, Can anyone explain me the difference between the price and currency field and also about their usage.Thanks.
LDAP listener active and listening for changes but no updates
We deployed SNOW about 6 months ago and did an initial LDAP user import sync into SNOW. We setup LDAP listeners using a mid server. I don't think anyone ever checked if it was working until we noticed some new employees were not in the SNOW user li...
Email notification
when the user is submitting the ritm from employee center portal an email notification is send to the approver but in that email under additional details no matter is showing can anyone guide me how to get that additional details in the notification
Resolved! IT Service Management (ITSM) Implementation Simulator Task 25. let me know how to complete this task
We need a service catalog specific to our Consulting practice to request items related to their Marketing, Sales, and Workshop needs.1. Create a new service catalog named Consulting Practice.2. Add three categories: - Marketing - Sales - Worksh...
In Knowledge Article, Paste formatting pop up is not available for some users
Hello All,While creating new knowledge articles and by copying and while pasting the content into the KBA article body, the pop-up should appear, but for some users it's visible and for some it's not. In the content, I am trying to copy and paste the...
Service Fields change request
Hi All , I have a requirement where on the service field on CR I want to prevent users from adding retired services to new change request. can someone tell me how to do it ??
Ability to upload list of multiple devices for a Change Request to Impacted Services/CI field.
Often I get CHGs from Infrastructure team that includes many server/device CI's in either attachment or pasted into Long Description. How Can I upload that list to the Impacted Services/CIs tab on a Change Request? Currently have to add them manually...
Interaction record showing as empty under incident record
Hi All, I am creating incident from interaction in agent workspace. once incident is created, the interaction record is showing as empty under incident record in "Interactions" related list.This is happening only for some records. Can anyone tell me ...
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