All, While creating a report, I need to concatenate the short description and assignment group to display in the report. I attempted to use the "configure function field" in a trend report, but it is displaying the sys_id of the assignment group inst...
How to inactive / Disable UI pages.
I need to be able to populate the Populate Assignment Group & Assigned To for service desk staff only. This should not happen to users using the self service portal. I have experimented with default value: javascript:gs.getUserID() and assignment rul...
Hi Team, I am configuring an SLA for Problem Tasks based on priority and company differentiation. Here’s the intended setup:• If the company is A and B a specific SLA should be attached.• If the company is, C,E,F so on a another SLA should be applied...
Hello, I have created a UI Action that should only show for certain users. I have added a condition shown below. However if I impersonate a user who cannot create a record on the table, the button still shows. Is there a way to hide this button? it i...
We have a bit of customization built into our incident module to help with Major incidents notifications. We have a UI action that opens a UI page. On the UI page, we have a field that copies the values from a field on the incident form(u_mi_email_...
When the UI Action is selected, the state field changes to review, then changes again to the next state. Does not stay in the review state. Any help is appreciated
We have a record producer which will create a change request. For this, I have short description field, and contextual search has to be enabled. Here we need it for "Knowledge, Pinned, Catalog, SocialQA " and we have created a searcher for the same b...
I have domain separation on my instance, and have domain-specific choices set up for my categories & subcategories.However, when trying to create a chart based off them, the value shows instead of the correct label.The chart is being created in the s...
We have a integration with Infoblox is not working currently and giving credentials error. And on checking, we found that a functional user account was not synced to okta so we tried to sync it but still same issue.We have also figured that this is t...
Hello, I am currently trying to setup a solution with the regression framework, which would predict the business resolve time field on the incident table based on the inputs. I have tried tried with varying input fields and different filters but it a...
I am using the flow designer for the catalog item process and when the approval is rejected, the stage is set to Request Cancelled but the state of RITM always set to Closed Complete. We would want it to be Cancelled or Closed Incomplete.
Hello Community! I have a requirement from a client to filter unwanted Out Of Office messages from the Ticket Activity Stream - the main focus is on the messages that are sent by the members of a fulfiller group. If they receive a notification that t...
Hi All, I've created a metric definition to track sprint changes and built a report on it. Now, I need to filter the report to show only stories that belong to a specific assignment group. The issue is that I'm unable to dot walk to the ID field of t...
Hi Team,Thanks in advance for looking at this issue.Here our requirement is when ever a P1 or P2 incident is created or Updated or reassignment SMS has to trigger to the On-call person of that Assignment group and Next Primary and Secondary persons o...
| User | Count |
|---|---|
| 31 | |
| 16 | |
| 12 | |
| 9 | |
| 8 |
