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How to add the option to Cancel a RITM and close related REQ?

Currently we can Cancel a request by updating the Request State to Closed Cancelled, or by clicking on Cancel Request.. This cancels the REQ and updates the RITM and SCTASK to Closed Incomplete. We would like this same functionality from the RITM. W...

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trishlipe by • Giga Expert
  • 5826 Views
  • 4 replies
  • 0 helpfuls

Issue with Change Management Workflow and Approvals in ServiceNow

Hello ServiceNow Community,I’m currently facing an issue with the Change Management module in ServiceNow, specifically related to workflow automation and approvals.Here’s a quick rundown of the problem:Problem:When creating Change Requests (CR) in Se...

SciTechCon by • Giga Contributor
  • 1245 Views
  • 2 replies
  • 0 helpfuls

AI - ITSM

Which moduale is related and available on demand for AI - ITSM ?  

BhaumikU by • Giga Contributor
  • 668 Views
  • 1 replies
  • 0 helpfuls

ITSM Group Hub

We'd have a need to create a group hub. The one group (10 people) doing triage for many groups - all tickets appear in "my groups work" - but preferably without needing to add the triage members to every single group.  This triage group would only se...

Diane22 by • Tera Guru
  • 644 Views
  • 1 replies
  • 0 helpfuls

Resolved! Agent Workspace - Get Edit/Add option on Approvers Related List

Hi There, We are building out Agent Workspace for our Service Desk to use. One of the requirements is for them to be able to add additional approvers from either the RITM or SCTASK. We have this set up using the related lists on default view and the ...

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Hanna11 by • Tera Contributor
  • 5412 Views
  • 6 replies
  • 5 helpfuls

Unable to access the fields from table using remote instance spoke

Hi Experts, i have an requirement to add/ remove an user from group from the catalog item.This should be done in 2 instances. the one which the item is submitted and same action should perform in another instance as well.So we are using a flow design...

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Chaithu3 by • Tera Contributor
  • 916 Views
  • 7 replies
  • 0 helpfuls

Change Management calculation of impact to individual services

When my company logs changes, the impacted services (application services, business offerings, business services) are returned as desired into the Impacted Services tab on the change management form. We have a business requirement to for servicenow t...

John R1 by • Tera Contributor
  • 973 Views
  • 4 replies
  • 0 helpfuls

CI Relations formatter on the form

Hi All, I'm trying to add the CI Relations section to the form. When checking how it is implemented in other tables, it shows the message: "The CI Relations formatter only supported in UI16 and earlier."  This is the required section: Is this the sam...

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kandulek by • Tera Contributor
  • 391 Views
  • 1 replies
  • 0 helpfuls

All Workflows Not Working – Stuck in Loading State

Hello Community, I am facing an issue where all workflows in my ServiceNow instance are not working. Whenever I try to trigger a workflow, it keeps loading indefinitely and does not proceed further. What could be causing all workflows to be stuck in ...

Link from asmt_category_result to task

Hello,I'm working on a report using the asmt_metric_result table.My goal is to display the results of surveys following the processing of my group's RITMs.The assignment groups field was only present in the tasks associated with the RITMs. I would li...

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