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prevent state from changing when the back button is selected

Hi,I have created a UI Action to change the state of a record from Review to Published. However, If I change the state to published using the UI Action and then If I select the back button on the browser, the state field changes back to Review. Is th...

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DreDay3000 by Giga Guru
  • 286 Views
  • 1 replies
  • 1 helpfuls

Filter CI based on field ,,Affected user'' - INC form

Hi All I have an INC form where I have two fields:1. Affected user - u_affected_user2. Configuration item - cmdb_ci I want to filter Configuration items based on field ,,Affected user". Means when Affected user is selected then I want to show only th...

Kasia5 by Tera Contributor
  • 269 Views
  • 1 replies
  • 0 helpfuls

Resolved! Struggling with ITSM simulator lab: Configure assignment rules

Hi, all I am really stuck on this lab assignment in the ITSM Simulator. And really need som help to understand how this works? All incidents should be assigned to a support group based on point of contact. For example initial assignment could be diff...

Robin J_ by Tera Guru
  • 3051 Views
  • 6 replies
  • 10 helpfuls

Service operation workspace search is not working

Hi expert,In my PDI, if I am on SOW , there is SOW search is activate and also I am able to see a button on the right side by which I can select the search(Global or SOW). like below screenshot:-But in my company dev instance it is showing global sea...

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Chandra18 by Mega Sage
  • 682 Views
  • 3 replies
  • 0 helpfuls

Limit items in cart to 20 items only

Hi All,  I am working on a requirement to limit the number of items that can be added to a cart is 20.If user adds 21 item then an error msg , or info msg or an alert to notifiy user that max number of items allowed in cart is only 20.  Wrote Before ...

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