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Predictive Intelligence Working

Good Day Everyone,  I have some questions as per below with regards to Predictive Intelligence. I only pickup 3 Business rules for Predictive intelligence, they all relate to the application "Change Management - Predictive Intelligence Core", how are...

LivashanN by Tera Contributor
  • 1084 Views
  • 1 replies
  • 0 helpfuls

Resolved! Is a Change Freeze necessary in ServiceNow?

I work for a financial company. We have a Year End Change Freeze.  Looking for other folks opinion if its necessary to have a freeze on ServiceNow applications. Is the freeze an antiquated idea? If you do institute a freeze that includes ServiceNow a...

Erik Richter by Kilo Contributor
  • 11160 Views
  • 10 replies
  • 7 helpfuls

Auto Numbers in assignment_id field on Catalog Item.

Auto Numbers in assignment_id field on Catalog Item.I have a requirement on Catalog Item, There is assignment_id field on catalog, I want to auto populate Serial number on that field like INC0001, whenever user opens this catalog item on portal.Anyon...

Pruthviraj56 by Tera Contributor
  • 1045 Views
  • 6 replies
  • 0 helpfuls

Resolved! Reopen a Closed Change

Hi,I wanted to know if it is possible to reopen a change ticket. If so, how?

NishaB by Tera Expert
  • 1297 Views
  • 2 replies
  • 2 helpfuls

Copy partial project

I used the "copy partial project" tool/option from the project context menu and the action completed successfully, but it doesn't display the project tasks in the project tasks pane of the UI. I can tell that the process completed successfully by vie...

Earl L by Mega Guru
  • 2751 Views
  • 5 replies
  • 4 helpfuls

User Criteria Application to Audiences

Hi Everyone,I have added a list to Agent HR Workspace.while trying to create Audience, User criteria Inclusion and Exclusion lists are not displayed even after the property glide.ux.user_criteria_enabled is set to true.Please Pour your Insights.Thank...

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Madhan007 by Tera Contributor
  • 633 Views
  • 1 replies
  • 0 helpfuls

Resolved! ITSM - Change & Service Request functional definitions

Hi all, For change and request, can you please share with me:- When and why are they created? (e.g. why I should open a change/request rather than a demand or project?)Can you please share examples? - Who creates change request? Can you please provid...

Tommaso2 by Tera Expert
  • 1473 Views
  • 2 replies
  • 2 helpfuls

Trigger a single notification to all the change owners in cc.

Hi , A scheduled job runs daily, and upon execution, it automatically creates entries in the Change Request table. Once these change requests are generated, a single consolidated notification should be triggered and sent to all respective change owne...

tulasi8 by Tera Contributor
  • 507 Views
  • 3 replies
  • 0 helpfuls

kb article number getting duplicated after migration

Hello All ,  Few days ago, I migrated Knowledge articles from instance A to Instance B. But after migration ; there are several Kbs found with same number in KB article list (one record from A and another record from B ). Main issue is , they both ar...

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Dynamic filter in custom form

Hello mates, i have below scenario how we can achieve this please suggest me.We currently have ‘UAR Quarters’ which are used to created User Access Reviews based on a simple filter that runs against UAR templates. We want to update this filter to be ...

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shaik23 by Tera Expert
  • 628 Views
  • 2 replies
  • 0 helpfuls

Query match ACL Error

Hi Few of the non admin users are experiencing errors related to a table Error is part of the query on rm_enhancement has been ignored because of insufficient access for query match operation on rm_ enhancement.active Where there is no type of operat...

Community Alums by Community Alums  
  • 7339 Views
  • 7 replies
  • 2 helpfuls