Good morning,I've crafted a custom ACL on sys_user_delegate with READ rights. I'm hoping to allow our Service Desk agents to have insight into a manager's delegate. However, applying this role to a Service Desk agent doesn't give them access to view ...
I have a question about the "Requires verification" attribute on cmdb_ci and other cmdb classes.I don't see any consistency about populating this attribute on different instances. I want to understand under what condition it gets true and false value...
Hi allIn our Service Catalog item, we have a variable called Select the Application and another variable called Notify Additional User, which is a List Collector.We have a requirement thatwhen the user selects Concur in the Select the Application fie...
Hello all, I am trying to use the out of box StdChgProposalDiffViewer functionality, but I have no idea where it is located. I have tried UI Pages, Script Includes, and Processors. I even searched in the app studio to try and find it there, but...
Hi, We have a requirement to be able to view impacted locations on changes and incidents as described below. This seems to demand a high amount of processing for each change/incident, especially as unique sites are being requested. Show a related li...
I want to create SLAs for approvals on certain RITM items — trigger when approval starts, stop when approved/rejected, and apply only to certain catalog items. What’s the best way to configure this?
In our dev instance, I have to constantly refresh the UI Builder Experience page from the browser so that it will fully load. I will Empty UI Builder Cache and Force Stage Reload as well but refreshing the browser seems to be more consistent in not ...
Hi All, I just want to check how many ITIL Access has been allocated to my Project Account.For that I have checked the OOB Subscription Management dashboard.But there I have saw two products "IT Service Management Professional" and ITSM Professional ...
In ServiceNow, there appears to be a role called "Requester." Could you clarify what type of user this role designates and what permissions or responsibilities are associated with it?
If I'm asking this in the wrong place, please let me know. I don't even know if I'm phrasing or describing my issue properly. Is there any advice, documentation, or resources on how to have the core ITSM product handle a "subscription" service or ren...
There is one flow designer created where if requested select the options and according to options approval group trigger. But for example if user select 4 options it will trigger four approval group and anyone one of the approval user approve the req...
Hello @Everyone,Recently, we encountered an issue in the production environment, which has been live for about 4 months.This issue is related to email-based HR case creation via inbound actions.We observed that for some tickets, when an agent adds ad...
Folks,I have a task to check daily on sys_certificate table and if 'Warn in expire days' is 90 days (difference btw expires date and current date ) then map the following fields to the service catelog and create below 2 tasks.Mapping fields to servic...
Hi Team, The 'Edit' button on the Impacted CIs tab is missing. When the Change Request is in the "New" state, we are able to see the 'Edit' button on the Affected CIs tab, but it is not visible on the Impacted CIs tab. Could you please help us unders...
Hello All, Currently I'm having an issue. In onboarding order guide I'm seeing the state is -10 before approval. Once approved automatically moving to state open. Anyone faced this issue before? or is it expected behavior? why?
