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standard change templates

We have standard change templates that user have dragged and drop to there desktops. The issue is after these templates are retired and made inactive they can still use the template from the desktop  how can we block this?I have even deleted the temp...

Resolved! approve request from iPhone

I got a ticket "I am application owner, I need to approve release and change request, can I approve them on my iPhone? Both Safari browser or App are fine."any comments?

SakshamB by Tera Contributor
  • 702 Views
  • 4 replies
  • 2 helpfuls

Resolved! ServiceNow OOB Workspace question

Hello Experts,Quick question. Is "Asset Workspace" OOB for ServiceNow instance or it requires some plugin/license?I requested on PDI [Xanadu] version and I see it has that already. Please advise. Thanks,Rajan   

Rajanmehta_0-1739224574347.png
Rajanmehta by Mega Guru
  • 568 Views
  • 5 replies
  • 2 helpfuls

Attachment version renaming

While uploading a attachment in submission record if a attachment is already there and a same named attachement is getting attached it should rename the new attached document as a version.For example Test.txt is there again if i attach Test.txt it sh...

Business Rule not working on Agent Workspace

Hi All, I was working on the Agent Workspace and I have the following issue: The Business rules for the Incidents to set status based on the next step is not working as expected. The next step function is defined in the custom table. The values are f...

Akshay Gowda by Tera Contributor
  • 3017 Views
  • 5 replies
  • 1 helpfuls

Change management Approval workflow

A Normal Change is sent for approval first to a Business Sponsor. Once they have approved, approval then requested from the Technical group. Once they have approved, approval is then requested from the Change Authority

keerthana10 by Tera Contributor
  • 378 Views
  • 3 replies
  • 0 helpfuls

Change management Workflow

As a Change Manager, preventing a person from performing more than one role in the Change workflow is crucial for ensuring that the right stakeholders are involved and that approvals are given by different individuals, maintaining proper separation o...

keerthana10 by Tera Contributor
  • 269 Views
  • 1 replies
  • 0 helpfuls

Resolved! Catalog variable drop down list value.

I have a catalog item drop down variable for example xyz which has 6 values a,b,c,d,e,f. I have another catalog item variable for example abc which has 2 values for example low and high. The requirement is if abc value is selected as low then on the ...

abhisek by Tera Contributor
  • 525 Views
  • 6 replies
  • 1 helpfuls

Resolved! Variable attributes

Hi All,I have created a catalog variable which refers to requested item table and set the simple reference qualifier as state is closed complete and catalog item is 'abc'. In addition need to display the column opened, requested for and 'select busin...

abhisek by Tera Contributor
  • 1856 Views
  • 14 replies
  • 2 helpfuls

Account Recovery Setup Issues- Steps 2 &3 missing

Hi All, Has anyone experienced missing steps 2 and 3 in the Account Recover setup ( All > Account Recovery > Properties)?  I have enabled the correct plugin and properties but all the steps in the setup are not visible. Below is a list of what I've c...

Select Box Variable in Flow Designer

I have a catalog item with Select Box variable. When RITM is created, a record gets created in custom table with "Create Record" activity in flow designer. Am getting all type of values from variables in custom table record but not from Select Box ty...

David Boom by Tera Contributor
  • 312 Views
  • 1 replies
  • 0 helpfuls