automatically creating problem based on incidents

[suri]

Hi,

I am new to service now .I want to create a problem record automatically based on incidents.for example if there are 10 incidents of same type then i need to convert that incident to problem automatically is it possible ? if yes please reply to me.Thanks in advance.

[soumya090]

I tried this business rule but problem ticket is not getting created.

[Bhimashankar H]

Hi @soumya090 ,

This is very old post and author did not accept any solutions, if you have similar kind of question, please make a new post. 

Thanks,
Bhimashankar H

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[Uncle Rob]

First, that script has massive problems with it.  Its a mess.  Do you understand what instructions its giving?  If not, do NOT build it.

This thread is 9 years old.  Flow Designer has come a long LONG way in that time, and can adequately replace a script of this nature without a lick of code.  The most important (and difficult) thing you need to do is DEFINE THE CONDITIONS UNDER WHICH A PROBLEM IS CREATED.   You need to use machine interpretable conditions, and not "similar incidents".

From that point the solution is easy:
Flow Trigger:  Incident Create or Update
1.  Query Record:  (condition based on your "similarity" conditions above)
2.  If (count of 1) > 0
3.  Create Task

- Task Type = Problem
- Short Desc = <whatever>
- Assignment Group = <whatever>
4.  For Each of 1

- Update Record (instance of 4)
- Problem reference = record created in 3.

No javascript needed.