Based on Role New Button in List Layout should be visible.

[Ashok32]

Hi

New Button will be visible/Available only for Admin and APM admin roles only. The Users who doesn't have these roles will not able to see New button in the Incident List view.

[Allen Andreas]

Hi,

Thanks for posting your requirement.

• What have you done so far?
• What has worked/hasn't worked? etc.

You can right-click any column header and choose "Configure > List Control" and then set your roles as needed for the "New" button.

Example:

Please mark reply as Helpful/Correct, if applicable. Thanks!