Hi Assume that the user resolved and saved the last incident, which placed him on the "Closure Information" tab/section.When he opens another incident or starts a new one, he should always focus on the "notes" tab/section, not on the "Closure Informa...
Hi, Is there a way (i'm guessing via a script) that the email client can automatically add all attachments on an incident record when a new mail is created? Alternatively, is there any method of adding attachments sent via the email client and copyin...
I created a new category in the incident screen but i'm not able to create a subcategory choices when i select the category. I'm following the process for Istanbul https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/incid...
HiI have create Data look up Defintions similar to Incident for Priority field, its not working for change form , its working fine for incidents. Release Helsinki.Any Leads.?TIA
Hi All: Work notes are visible for the requesters in incident on Service Portal page. When I add a work note it will be visible for the requester and can see it. When I asked they said that this problem will be fixed when you upgrade your instance fr...
I am trying to define an ACL for problem management as follows. · If "Smith" is entered in the "assigned_to" field, Smith can have authority to read / update that record · Conversely, if "Smith" is not entered in the "assigned_to" field, Smith can no...
I am hoping to automate servicenow group management using a catalog item. The item will only be available to itil users based on the category available for: The request has a reference field for the usr and reference field grp. The Approval process ...
Hi, Fairly new to SN development so apologies if I'm missing something obvious. I'm wondering if it is possible to use the answer to a Risk Assessment question as the basis for a Risk Condition?What we have is a Risk Assessment used in our change pro...
I have a table that contains a "list" field (of users). I attempted to import records into this table via the Excel template and ran into a problem. While most fields of the table imported without issue, the list field was left blank. To keep it s...
Is there a way to re-assign multiple incident records? Both the Assigned To and Assignee would be changing and we would want the appropriate notifications to be triggered.
Hi All, I need to create a pop up message on submittal of a service catalog item. I'm using the following script and it does nothing. Please help! function onSubmit() {alert ("Please submit form 104333");}
Hello,Our company has Service Now, and we're looking at SIEM technologies like Q1 Labs, EIQ Networks, Arcsight, etc.To anyone's knowledge, is there a Logfile consolidation/SIEM product that has integration with Service Now outside of sending email?Th...
We are starting our journey to implement ITSM at Schneider Electric. I wanted to reach out to community to understand if there is any recommended template for gathering business requirements? Which will help us in the future to map it easily with Se...
I am relatively new to ServiceNow and have been asked to audit the number of licenses to see what we realistically need. I used the Access role detail view and the user report that I created but have found some differences. For example, in my rep...
Hi All, I need to remove the "cart" icon from the Service Portal, how would I remove this?
