I have defined a Change Model consisting of: Scheduled ->Implement, Pending Customer Pending Customer-> Scheduled, Implement Implement-> Review, Pending Customer When I transition my change request into Pending Customer State, The state field shows '...
Hi All, I have a reference field in my catalog form, on choosing of values fetching data from another table. Here I have duplicate names for some records but case sensitive is different. So I just want to get result data only to the name which I pass...
Hi Team, We have recently installed the plugin called Workforce Optimization for using of shift management process in agent workspace. But when I click on calendar option after some time always showing this below error. If anyone knows please let us ...
Hi All, My "CMDB Health" Micro-Certification score is 83% can anyone tell me how I can submit the tasks. I am not able to see any submission related link. Thank you for your help.
Need to remove Assign Tag and Remove Tag options from the choice list in a custom table of a scoped application.(Except elete all options should be hided in the below screenshot). Please do needful
Hi All, I have create one report for Visual task board card table as admin and declare type as area and continue with by default style of x-axis and y-axis declared now i am facing one problem i am getting different views of x-axis for itil and admin...
Hi All, I have created a problem ATF , where i want to link a incident in Problem Record. I was able to open the related link EDIT button and Slush Bucket is opened , but i can't select the options(Incident) in that .Can anyone know how can i slecv...
On Incident Number I have created a field called Unique ID (Which is reference field and is coming from another table). My requirement is when I search for the incident using this Unique ID via global search I need to open the respective incident. Ca...
i have a pdf attachment, want to send that attachment in notification created notification in workflow how can we achieve this
Need to trigger reminder notifications on 5,6,7 days depending on the due date custom field when the state doesn't change from assigned to review on the custom table and it is not associated to task table
I have written On change client script when None Is selected to clear the options but its not working .please find the script below. function onChange(control, oldValue, newValue, isLoading) { if (newValue == ' ') { g_form.clearOptions('which_state_...
function onBefore(current, previous) { var gr_cf = new GlideRecord('u_causal_factors'); gr_cf.addQuery('u_task_reference',current.u_problem); //gr_cf.addNullQuery('u_rca'); gr_cf.query(); while(gr_cf.next()) { gr_cf.u_rca = current.sys_id; gr_cf.upd...
Hi I have requirement like I have created one demand request form using tables and created one Record producer with same name "Demand request". If i submit the record producer request need to auto create new demand request in table with all fields...
Hello Team, I have removed few fields from Default form Layout of the incident table.I wanted to revert the changes to previous but i could not due to security issues. Kindly help me on how can I get the default form Layout of the Incident form.
Hello! We have a strange issue occurring. We have a customer that is wanting to order hardware from the service catalog. When the user doing the ordering as a licence, they see the hardware models. But if the user doing the ordering does not have...