How to hide related list from sys_popup view in ServicePortal ?
Reference Icons on Service Portal forms are taking default view.I removed related list from Service Portal and Self service view.Then also forms have Related links.
Forum Posts
How can we open live agent chat directly from a button click on service portal
We have a button in service portal, onclick of which we want live agent chat to open in the VA popup. FYI, We are using advanced work assignment. Ant suggested approach for this will be really helpful.
I want to enable incident auto resolution virtual agent
I want to enable incident auto resolution virtual agent But getting error while saving it. Please let know how to enable this.
Resolved! Script to remove model Categories from Hardware Model
Hey all, i need some asssistance creating a script to update model categories on some hardware models that have the incorrect model categories captured. Issue i am tryiing to resolve is most of our EUC devices have been captured as both Computer a...
Resolved! How can I view the incidents assigned to me in My Requests widget?
Now, in the My Requests Widget on the Service Portal, only the incidents I created are displayed.How can I view incidents created by others and assigned to me?
Anyone knows about Interaction table Queue field?
My client asked for this field (Interaction.queue) to show in Active Chat list in agent workspace. I added it to the columns. But then they are complaining that they are always empty. I checked all Interaction records and the Queue field are all empt...
Resolved! how can i display info message in catalog form
Hi All, below is my requirement. based on operation i need to display info message like below 1) test1 2) test2 using add info message (i need to use single info message). Is it possible to get?
Resolved! transform script target field
Hi, I have a scenario where if I get any value that doesn't exist in choice list (target table field is a choice list where label and field = ABC). The issue is how to set the target field value to the default value as 'ABC'. Please help me with this...
Resolved! How to know the related list tab name
How to know the name of related list tab? I mean unique name
Send a CSV export to a third party file path using REST API
I have a requirement wherein i need to extract csv of location and send it to a third party endpoint available through REST message POST request upload. I suggested Export Sets but they require only though REST message. Could you please help me. I ha...
Resolved! Virtual agent - get actual interaction record in the topic
Hi, we are working on creation of incident from the virtual agent topic. We have created our custom field "Parent interaction" on incident and we would like to have this field populated with interaction, which is created automatically when user init...
Flow designer not updating stages in Requested Item record
Hi everyone, Can anyone suggest remediation to update stage in Requested item record via the Flow designer. Read lots of articles and ServiceNow support links followed every possible suggestion but Flow designer does not update the stage in Requested...
Resolved! how to make the rejected comments visible to the requester in service portal as well as work notes?
how to make the rejected comments visible to the requester in service portal as well as work notes? @Ankur Bawiskar @shloke04 @Mark Roethof @dvp @Anil Lande @Jaspal Singh @asifnoor
Showing an Alert when we add attachment to any catalog item from the portal.
When we add an attachment to any of the catalog item from the portal it is showing me an alert. But when we are attaching the attachment from the try it after opening the cat item from the maintain item menu it is not showing the alert. We have to ...
Hide display name in reference variable
Hi All, I have used the following filter in variable attributes for custom table field ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_group_approvers,ref_ac_columns_search=true,ref_ac_display_value=false My requirement is to di...
