How to add a cancel button for incident ticket in service portal ?
How can we add a cancel button under actions below the resolve button in service portal? can anyone help me for this how to add this where can i add code and how to add ?
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Resolved! When we checked the Radio Button Want to redirect to other page in other window
Hi, We have 3 radio buttons in a form, whenever I checked the 3rd radio button then it should be redirected to a page in other window is it possible, if yes please help... Thanks, Asish
Field validation: Regular Expressions : Stop Invalid Characters
Hello All, I have a requirement where I need to validate a field in service catalog. It shouldn't allow special characters as '`~!@#$%^&*()|+=?;:'",<>{} []\/ Also it shouldn't allow \W = Anything that isn't a word character (including punctuation etc...
SLA was not seen under Task SLA for particular user
I had some SLA's on HR task table.Where the user cannot be able to see them under Task SLA, Where as admin can see them,Please advice what can be the cause for this?
SLA Management Best Practices
I can't locate any videos, webinars or documentation outlining best practices for SLA Management. Does anyone have something that I'm missing?
Field values in historical records disappeared after editing that field's reference
Hello, we've just noticed an issue and I can't find an answer/solution. We had a requirement to edit an already existing reference field (Problem Manager) on the problem record. We changed the Reference table from sys_user to sys_user_grmember and ad...
Resolved! Flow Designer over Business rules
Hi Team, I have read ServiceNow really recommends everyone to use flows over Business rules whereever possible. Can someone explain what is the major advantage? Additionally is it okay to have multiple small flows running on a table just like we crea...
global variable and global function in script include.
Hi , All Can any one tell me how can i define global variable and global function in classless script include so that i can use that in another script include and scripts. Thanks
when the P1 Incident is raised Need to send Teams bridge URL and password details from the Major incident notification
HI All, I have a requirement like when the P1 Incident is raised i am sending one notification with all the information of that incident. My requirement is like, I need to send new Teams bridge URL and password details in the same notification. Can ...
Resolved! Incident Resolution Validation
We are a large company that is new to Service Now, and our implementation team is so busy they have a hard time responding in a timely fashion. so I thought I would ask this here. My team reviews data produced by other teams, and when we identify som...
Resolved! Scripting to find the hard coded sys_id
Hi Team, I wanted to find all the script and places where ever sys_id is hardcoded in script. Reason : After finding i wish to place it thorough the system properties. Please help through scripting how can i find where ever sys_id i hardcoded. Re...
Resolved! Is it possible to create multiple RITM from a list collector?
Hi All, 'Hope everyone is safe and healthy. Is it possible to create multiple requested items (sc_req_item) based on a list collector? For example, if I have 5 items listed from the list collector, it will also create 6 RITM. Like order guide but fro...
why we need ui policy, ui action, client script, business rule ,script include & data policy in service now .why we are using these all , what is main difference ?
why we need ui policy, ui action, client script, business rule ,script include & data policy in service now . why we are using these all , what is main difference ?
How to allow only PDF format Attachments in Record producer ?
How to allow only PDF attachments in Record producer ? Attachments - Allow only submit PDF format attachment with Max 5 MB size.
Resolved! How to update records in Archive Incident table without unarchiving?
I am trying to update records present in the Archive Incidents table(ar_incident). But I am unable to do it. Is there anyway to update the records without un archiving them?
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