Resolved! How to add/create filters for Task SLA related list.
Hello Team, I want to add filter conditions for Task SLA related lists for different type of modules. Kindly help me how to proceed with this.
Forum Posts
How to get use date in function field
I am using function field and want to get just the date difference. I used the following and it returns the hours/minutes etc.glidefunction:datediff(now(), start_date)what can I use to replace now () to just get the date?
Resolved! Adding columns to list view
We have a requirement to add columns from Case table to the list from Task table by dot waking. Is there anyway that we can do that?
Resolved! Copy catalog item variable field value to the field on RITM table
Hi Team,I need to copy catalog item variable field value [location] which is a reference field referring to custom table [u_one_team_workflow_location], to custom field [u_service_location_test] on RITM which is also reference field referring to same...
Inbound Email error: Sender is not trusted, bypassing script. How to Check this?
Hi All, While I tried to create Incident through inbound action, getting this error. "Sender "xxxxx@xxxx.com" not trusted, bypassing the script "Appsec domain Monitoring". I have read few community posts and checked the email property - trusted domai...
How to create a report based on Assignment Group Change history via the Incident Table
Hi,Can someone help me to generate a new report based on Assignment Group Change history via the Incident Table.
Resolved! Reference Qualifier on Catalog multirow variable
I have a service catalog where I have two fields : 1. Contract Number - Single line text (independent variable) 2. Assets (Multi row variable set having one variable of type reference to asset) Now, when I enter Contract Number, I should see only tho...
Transferring knowledge (knowledge bases and knowledge articles) between instances
We are in the process of consolidating a couple of instances into one new master platform. Our immediate challenge is moving knowledge articles to the new platform. XML is an option but you loose a lot of related information in the process (yes we co...
Resolved! Clear catalog variables value after the ritm is closed completed
Hello All, Hope everyone is doing good!!I have a requirement to clear the catalog attachment variables value in the 'sc_item_option_mtom' table once the RITM is closed completed.I have 3 mandatory attachment variables for a catalog item after the clo...
Request items are not displayed in the My requests
when user is submitting the tickets, the requests are not getting displayed under "My Request" section or in Self Service View. However, the tickets are getting displayed under 'Requested items'. Troubleshoot this issue.Expectation: When a user submi...
Resolved! How to exclude a single group member from receiving group notifications?
Hi All There is a requirement to exclude a group member in ServiceNow from receiving group related notifications. The user is part of a group but should not receive any notifications pertaining to the group. Thanks & regardsAkhila
I'm facing problems while testing Flow Designer using ATF? Any views on the best practices for tetsing Flows using ATF
I'm facing problems while testing Flow Designer using ATF? Any views on thebest practices for tetsing Flows using ATF
Resolved! Identify when a notification was last utilized
Hello, we have a goal of updating the formatting on our notifications but first, we want to determine the notifications that are actually being used so that we're only updating the notifications that have been used within the last six months or so. ...
Flow stuck to In Progress state without executing the action
Hi I have created a flow to add the users in AD Group but earlier this was executing but now the flow was showing in progress state for more than 8 hrs still it is not executing. May I know why this is happening no logs i can see.
How do I restrict Change Request planned start dates based on a Blackout schedule?
We would like to eliminate the ability to start a change with an incorrect planned start date. So far I have not seen anything out of box to do this and am currently thinking of generating a Business rule. Am I looking at this incorrectly?