Assignment group select group user only display in assigned to
Assignment group select group user only display in assigned to
Forum Posts
how can I send email by clicking Send button in a widget
Basically I have a widget that has an "Email / Mail " button when clicking on it it should open the email window so that I can enter an email address and compose an email and send it. @Ankur Bawiskar @Pradeep Sharma @Pranav Bhagat
Change model transition disable
I would like to disable one of the change model transitions which is OOB. But I don't find the active field inorder to deactivate it. Only option I have over here is to delete. But I don't want to remove since it is OOB. Kindly let me know what can b...
Resolved! Unable to create a standard change request record using script.
I am trying to create a standard change request record using script. But the change is getting created as a normal change. var chg = new GlideRecord('change_request');chg.initialize();chg.type = "standard";chg.std_change_producer_version = '16c2273c...
To import specific users data from active directory to user table in servicenow. Is it possible to import specific users from LDAP
To import specific users data from active directory to user table in servicenow. Is it possible to import specific users from LDAP
Admin Overrides is Not Working
Hello Experts, "Admin Overrides" on ACL seems to be flat-out not working. I am an admin. I have an ACL with Admin Overrides = True, yet I cannot edit the record. However, when I set the "Script" field to "answer = true", I can edit the record. Am I m...
Update field only on insert and not on update in transform map
Hi, I was thinking to write a before transform script, so that the transform map runs on a field only on insert and not on update. We have a field called 'information' and i want to update the field to 'aar integration' only on insert and leave as is...
Resolved! html editor tool missing some options on knolwedge article
Hi ALl, we have a situation where in the HTML tool editor options on the knowledge article have gone missing and are not consistent. Kindly take a look at it below :
SLA - clock pause conditions - what are the industry standards
Hello Folks, As of now our SLA clock pauses only on Hold Awaiting Caller, Awaiting Client Availality and pauses on Resolved state. I would like to know what is the industry standards that they practice for pausing the clock. Often times tickets brea...
creating Request and Tasks from Scheduled Job
I used this script to generate request and its respective task from Scheduled Job var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //give sys_id of catalog itemvar item = cart.addItem('016a8e91872d0110d0d4ca27cebb35b2', 1);cart.setV...
Template Applied with 1 conflict - Assigned to
I have a user who has create a template which sets, amongst other things, the Assignment group and Assigned to fields on a new incident record. However when applying the template they get an error message Template Applied with 1 conflict Unable...
Resolved! Purpose of Cost Center data(cmn_cost_center) in servicenow and where we are going to use this data?
Hi All, I have a requirement to store the data in this Cost Center table so, wanted to know the purpose of this Cost center records in the (cmn_cost_center) table? @Ankur Bawiskar Any idea on this Cost center records purpose and where we are going to...
Resolved! When I click on Flow Context in RITM it does not show the flow. Can someone please guide on what is the proper settings.
I have set the property to TRACE still it doesn't load the flow and keeps showing the message - Flow reports not available. Check system property com.snc.process_flow.reporting.levelOpen Context Record PFA images for details.
Resolved! Auto create incident task when incident state is resolved
Hi I have a requirement : I need to Auto create incident task when the Major incident feild is Checked and incident state is changed to resolved. For this i have created one business rule conditions : AFTER - Update Major incident is true state c...
How to provide a name on requests in Service Portal
I am in need of a way to allow our users to provide a name for their cart when they are checking out. Currently when the 'My Requests' list is viewed it is impossible to determine the details of the request by looking at the list alone. Each item nee...
