Hi, In order to accurately capture root cause and reflect our current process, the available Cause Codes for Problem tickets (under the Analysis Information tab) need to be changed to:System Capacity/ Resource ContentionConnectivity FailureComponent ...
When we tried to access the show workflow and workflow context related links in RITM form, they are showing as workflow record missing and the workflow context is not available for this item. This is happening only to the RITMs which are raised befor...
Hi All, Can someone please advice, How can we check if Array if it is null or undefined in Transform map OnAfter Script?
Hello. I have a queue of live agents configured in virtual agent. Is there an easy way to know which agents are currently online, ready to receive chat messages from end users? Thank you.
Hi Folks, Do we have any way to create UI actions from App Engine Studio? I dont see this option atleast for now. Looks like we have to use the standard way to create one Any feedback here would be appreciated. Regards
When I logged into ServiceNow San Diego PD instance, I don't see the filter navigation pannel. I can only see only below Earlier it was like below. How can I get the above frame in San Diego instance?
We have a process where transfer order and TOL are being created for assets to transferred from one location to another or delivered to end user via transfer order process. So once the transfer order is created it happens that the TOL is not created ...
Hi, I have a requirement to enter a number ONLY in the value section of a variable. Which variable type of the service catalog will allow it? Regards Suman P.
Hi Experts, Can anyone help with the below requirement ? While entering ay value in Single line text of a catalog item. If that contains a word call "NCX" at any place then we should display an error stating NCX VM is not available. Example: 7878ty-N...
Hi, Is there any way for end users to set priority of an incident/problem? Would there be any question/option that will allow end-users/requestor to respond to a set of questions/criteria that will determine priority similar to Risk Assessment in CM...
How to get import set run status in RITM Worknotes? I have created data source, transform maps, scheduled import and flow designers. the only requirement is to update the import set run log to ritm work notes.
Hi All, In my organization we have almost 100+ catalog items and we already implemented workflows, New we got new requirement if ticket is pending we need need reminders to users now we planning to create new workflow for RITM table, is it good pract...
I have an ACL which protection Policy is "read only", so which role is required to edit/delete this ACL.
Hello Experts, I have created one custom approval notification for the requested item. The requirement is that I have to show some variables of the requested item in the approval notification. We can do an email script. Could help me in this case. ...
Hi, please help me with the below queries 1. How can we check the maximum size limit we have for outbound REST Payload in our servicenow instance, is there any systme property with this value. 2. Is there any restriction at servicenow instance level ...
