Hi All, We have recently created SLA for SCTASK and I wanted to attach SLA to already closed tasks. I have checked out a few other community posts but am unable to achieve it. Any leads would be appreciated.
We are currently using Discovery to manage our inventory. We have discovery schedules setup with an specific location that run every day for different IP addresses range. However, we are running into the issue that the Company field is not being popu...
Iam trying to throw an error message on Incident form via an after update BR using gs.addErrorMessage('xxxxxx'); But the error message doesnot show up . I could verify the the BR is called logged an info message. Trying to understand if there is lim...
Hi All, Please help me what is the issue here , I have Activated FSM(field service management) plugin. i m admin but still i m unable to access "Dispatcher Workspace". please advise what will be the issue.
Hi I want to make a notification that display any updates/changes made to an incident by someone else than the incident's "assigned to". Is it possible to include the update/change, whatever it may be, in the notification message? and if yes, how so?...
Hello all, I am working on a service catalog which is to be used in both English and French languages. I am trying to translate the default value of a field into French and saving it.. but it's not working. Below are the steps I'm following for trans...
In change schedule i want to add one more column similar to Number configuration item and duration
incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script
Hi Folks, Please could you suggest me how to remove these below screen sections. I have tried to remove from Form Design as well as Form Section Module with Default view. But unable to remove . Thanks in advance.
How to remove prefix for number variables for existing records in Incident table, Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.
Does anyone have experience integrating Dell KACE with ServiceNow? I'd like to import the KACE data on a regular basis for asset and change management.
How to install "PPM - Standard" Plugin in personal instance? I checked in plugins but it was not showing
I was designing the virtual agent topic with some components once the user provides the inputs we need to present the catalog item with prepopulated fields
I have built a database view to join Incident and sys_journal tables. So i can report on this and see journal entries entered to each INC number. How can i report on this DB view, to show all Incidents which have not had an Additional Comment within ...
We are starting to use Service Portfolio Management to mange our customer subscriptions. Now we would like to connect it to our Request catalog. Making items to display depending on Service offering Subscriptions. ServiceNow is talking about this in ...