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Resolved! calculate count based on ui button

Hi, I have a button in requested item and also i created 2 variables in RITM table. 1) Button - checkbox 2) Button Count - Single line text. initially those 2 fields are read-only. once user click on resubmit button, automatically checkbox made true ...

Rama26 by Tera Contributor
  • 3608 Views
  • 5 replies
  • 1 helpfuls

Resolved! Update Set Issues

I'm trying to move some update sets and keep receiving errors.  Here's a list of the errors I'm receiving: On one that says "found a local update that is newer than this one" it has a different workflow name and that is the only difference, why wo...

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Linda_G by Kilo Sage
  • 2721 Views
  • 4 replies
  • 0 helpfuls

Default value as NONE for Catalog Item Variable

Hi Experts,   I have Multi Row Variable set which has one variable as 'group' which is referencing to sys_user_group table, now i want to display  "None " as default value. I have a created a None as record in sys_user_group table, can u suggest is t...

Gayathri5 by Tera Guru
  • 2176 Views
  • 2 replies
  • 0 helpfuls

How to fetch related list record value from related list

Hi All, In a knowledge article form, there is a related list called "Blocks", Whenever the Knowledge blocks are added to the article body, It will added to the "Blocks" related list, so I need to fetch the knowledge blocks records from the "blocks" ....

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MS17 by Tera Contributor
  • 4138 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to fix consumers login issue - CSM

Hi all, Some one please suggest me solution for below issue.   importing consumer information into Consumers table [csm_consumer] using with ExcelSheet.   so we can track it in ServiceNow, but where you don't ever expect those users to log in to your...

Supriya25 by Tera Guru
  • 2145 Views
  • 4 replies
  • 0 helpfuls

Resolved! Assume, I have created an application in App Engine Studio.. now how should I move it to test and prod environment and which is the best practice?

Assume, I have created an application in App Engine Studio.. now how should I move it to test and prod environment and which is the best practice? Generally, if I create/udpate anything in global scope I can use update set.. Similarly if I create any...

Sathwik1 by Tera Guru
  • 2748 Views
  • 4 replies
  • 4 helpfuls

Resolved! Catalog item fields should autoPopulate by email Link.

Hii everyone, 1. Create a Notification and trigger daily Via scheduled job. Condition: If User’s Manager is Inactive send Notification to manager’s Manager. 2. Create a Catalog form. Make 3 fields (Inactive manager- Reference type)(New Manager-Refere...

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Anjaneyulu1 by Giga Contributor
  • 2468 Views
  • 3 replies
  • 1 helpfuls

Resolved! Need to copy worknotes from incident to incident tasks

Hii All, I have written script like this, when to run - after update condition - work notes changes script - var inc = new GlideRecord('incident_task'); inc.addQuery('incident.sys_id', current.sys_id); inc.query(); while (inc.next()) { inc.work_notes...

Anjaneyulu1 by Giga Contributor
  • 7095 Views
  • 20 replies
  • 1 helpfuls

Resolved! Scheduled Reports Conditions

Have a business / use case where we are wanting to have an email sent out at X time of the day (16:30 EST), this email needs to have a list of all newly assigned project tasks for that day, then some additional verbiage on the email notification. I f...

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SMcCray76 by Giga Guru
  • 2449 Views
  • 1 replies
  • 0 helpfuls